DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
SysAid
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
N/A
Pricing
SolarWinds Dameware Remote Support (DRS)
SysAid
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)
SysAid
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
We bought SysAid for our help desk package but their remote connection product is horrible. We couldn't connect to them 85% of the time their software would just time out. DameWare connected instantly with no issues!
We were looking for a tool to be able to provide remote support. We have SysAid and it has its own connection tool, but we had several problems. We tried to use AnyDesk and it worked for us, but, sometimes, the quality of the connection was bad since suddenly it would freeze …
Mainly because they are softwares for remote user support and ticket management but they did not have all the features that we have with SysAid, an example is that with SysAid you can always keep the maintenance and guarantees of your equipment up to date as it alerts you with …