What users are saying about
15 Ratings
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Top Rated
318 Ratings
15 Ratings
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Score 8.4 out of 100

Paychex Flex

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Top Rated
318 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • Darwinbox ranks higher in 3 feature sets: Leave and Attendance Management, HR Reporting, Recruiting / ATS
  • Paychex Flex ranks higher in 4 feature sets: Payroll Management, Employee Self Service, Asset Management, Onboarding
  • Darwinbox and Paychex Flex are tied in 1 feature set: Human Resource Management

Human Resource Management

7.1

Darwinbox

71%
7.1

Paychex Flex

71%
Paychex Flex ranks higher in 5/7 features

Employee demographic data

5.4
54%
3 Ratings
8.6
86%
124 Ratings

Employment history

6.7
67%
3 Ratings
8.2
82%
139 Ratings

Job profiles and administration

7.5
75%
3 Ratings
8.1
81%
95 Ratings

Workflow for transfers, promotions, pay raises, etc.

6.7
67%
3 Ratings
7.9
79%
97 Ratings

Organizational charting

8.3
83%
3 Ratings
1.0
10%
1 Rating

Organization and location management

8.0
80%
3 Ratings
7.8
78%
93 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
7.9
79%
91 Ratings

Payroll Management

7.7

Darwinbox

77%
8.1

Paychex Flex

81%
Paychex Flex ranks higher in 4/7 features

Pay calculation

7.3
73%
3 Ratings
8.7
87%
171 Ratings

Support for external payroll vendors

7.7
77%
3 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

7.6
76%
3 Ratings
7.4
74%
82 Ratings

Benefit plan administration

7.3
73%
3 Ratings
8.2
82%
103 Ratings

Salary revision and increment management

8.0
80%
3 Ratings
8.4
84%
121 Ratings

Reimbursement management

8.0
80%
3 Ratings
7.4
74%
68 Ratings

Direct deposit files

N/A
0 Ratings
8.8
88%
168 Ratings

Leave and Attendance Management

8.5

Darwinbox

85%
7.9

Paychex Flex

79%
Darwinbox ranks higher in 3/3 features

Approval workflow

8.3
83%
3 Ratings
7.9
79%
71 Ratings

Balance details

9.0
90%
3 Ratings
7.9
79%
89 Ratings

Annual carry-forward and encashment

8.4
84%
3 Ratings
7.9
79%
74 Ratings

Employee Self Service

7.7

Darwinbox

77%
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 3/5 features

View and generate pay and benefit information

8.1
81%
3 Ratings
8.4
84%
145 Ratings

Update personal information

8.3
83%
3 Ratings
8.5
85%
151 Ratings

View company policy documentation

7.9
79%
3 Ratings
7.8
78%
69 Ratings

Employee recognition

6.9
69%
3 Ratings
N/A
0 Ratings

View job history

7.5
75%
3 Ratings
8.1
81%
100 Ratings

Asset Management

7.3

Darwinbox

73%
7.9

Paychex Flex

79%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

7.3
73%
3 Ratings
7.9
79%
27 Ratings

HR Reporting

8.3

Darwinbox

83%
7.5

Paychex Flex

75%
Darwinbox ranks higher in 3/3 features

Report builder

8.5
85%
2 Ratings
7.4
74%
95 Ratings

Pre-built reports

8.0
80%
2 Ratings
7.8
78%
104 Ratings

Ability to combine HR data with external data

8.5
85%
2 Ratings
7.2
72%
59 Ratings

Onboarding

8.0

Darwinbox

80%
8.1

Paychex Flex

81%
Darwinbox ranks higher in 1/2 features

New hire portal

9.0
90%
2 Ratings
8.3
83%
93 Ratings

Manager tracking tools

7.0
70%
2 Ratings
8.0
80%
64 Ratings

Performance and Goals

8.1

Darwinbox

81%

Paychex Flex

Feature Set Not Supported
N/A
Darwinbox ranks higher in 4/4 features

Corporate goal setting

8.0
80%
2 Ratings
N/A
0 Ratings

Individual goal setting

8.5
85%
2 Ratings
N/A
0 Ratings

Line-of sight-visibility

8.0
80%
2 Ratings
N/A
0 Ratings

Performance tracking

8.0
80%
2 Ratings
N/A
0 Ratings

Performance Management

7.4

Darwinbox

74%

Paychex Flex

Feature Set Not Supported
N/A
Darwinbox ranks higher in 5/5 features

Performance plans

8.0
80%
2 Ratings
N/A
0 Ratings

Performance improvement plans

7.5
75%
2 Ratings
N/A
0 Ratings

Review status tracking

7.0
70%
2 Ratings
N/A
0 Ratings

Review reminders

6.5
65%
2 Ratings
N/A
0 Ratings

Multiple review frequency

8.0
80%
2 Ratings
N/A
0 Ratings

Succession Planning

7.7

Darwinbox

77%

Paychex Flex

Feature Set Not Supported
N/A
Darwinbox ranks higher in 4/4 features

Create succession plans/pools

7.5
75%
2 Ratings
N/A
0 Ratings

Candidate ranking

8.0
80%
2 Ratings
N/A
0 Ratings

Candidate search

7.5
75%
2 Ratings
N/A
0 Ratings

Candidate development

8.0
80%
2 Ratings
N/A
0 Ratings

Recruiting / ATS

7.8

Darwinbox

78%
7.4

Paychex Flex

74%
Darwinbox ranks higher in 5/7 features

Job Requisition Management

7.5
75%
2 Ratings
7.2
72%
25 Ratings

Company Website Posting

7.5
75%
2 Ratings
7.5
75%
24 Ratings

Publish to Social Media

8.5
85%
2 Ratings
7.5
75%
18 Ratings

Job Search Site Posting

7.0
70%
2 Ratings
7.2
72%
24 Ratings

Duplicate Candidate Prevention

7.0
70%
2 Ratings
7.2
72%
20 Ratings

Applicant Tracking

8.0
80%
2 Ratings
7.3
73%
24 Ratings

Notifications and Alerts

9.0
90%
2 Ratings
7.6
76%
38 Ratings

Attribute Ratings

  • Paychex Flex is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.1

Darwinbox

71%
3 Ratings
8.0

Paychex Flex

80%
185 Ratings

Likelihood to Renew

Darwinbox

N/A
0 Ratings
7.8

Paychex Flex

78%
15 Ratings

Usability

Darwinbox

N/A
0 Ratings
8.2

Paychex Flex

82%
131 Ratings

Availability

Darwinbox

N/A
0 Ratings
8.9

Paychex Flex

89%
6 Ratings

Performance

Darwinbox

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Support Rating

Darwinbox

N/A
0 Ratings
8.1

Paychex Flex

81%
160 Ratings

Online Training

Darwinbox

N/A
0 Ratings
8.2

Paychex Flex

82%
1 Rating

Implementation Rating

Darwinbox

N/A
0 Ratings
8.6

Paychex Flex

86%
8 Ratings

Product Scalability

Darwinbox

N/A
0 Ratings
8.2

Paychex Flex

82%
6 Ratings

Likelihood to Recommend

Darwinbox

Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
Mario Alvarez | TrustRadius Reviewer

Paychex Flex

Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.
Anonymous | TrustRadius Reviewer

Pros

Darwinbox

  • Employee Management - including personal details and other core HR and resourcing features e.g. time tracking, expense, payroll etc
  • Workforce planning, recruitment, tracking the recruitment drives and interview statuses and updates for the potential hires at one place
  • Integrated Rewards and Recognition, Performance management systems, and project and resourcing management
  • Great analytics dashboard allowing the more holistic and drill down visualization as per the need
Himanshu Shah | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

Darwinbox

  • The app version is a bit lankier than the pc version.
  • Interface customization would be great for individuals wanting to change style.
  • No other real issue to improve, possibly lower the price but that's not too bad.
Mario Alvarez | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Pricing Details

Darwinbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Darwinbox Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$0

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Likelihood to Renew

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.8
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Heather Bala | TrustRadius Reviewer

Reliability and Availability

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Lonnie deMarco | TrustRadius Reviewer

Online Training

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

Darwinbox

Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
Mario Alvarez | TrustRadius Reviewer

Paychex Flex

Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Luann Honerkamp | TrustRadius Reviewer

Scalability

Darwinbox

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Darwinbox

  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Terry Capaldi | TrustRadius Reviewer

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