What users are saying about
12 Ratings
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Score 8.2 out of 100
402 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Dataiku DSS

I would recommend it because it's an amazing tool for different levels of users. From Business Analysts to Data Scientists to Managers, various employees can make use of this tool to make data-driven decisions. I'm not sure about where it would be less appropriate as I'm using it as Data Scientist and so far it pretty much caters to my need.
Devesh Singh | TrustRadius Reviewer

Gainsight Customer Cloud

If your business has a large customer base and you are struggling to understand the specific needs of each customer, you could greatly benefit from using Gainsight. It gives the business leader the leverage to understand the how and why, and provides the data to ensure customers are better off
Kyle Moninger | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Dataiku DSS
8.7
Gainsight Customer Cloud
Connect to Multiple Data Sources
Dataiku DSS
9.7
Gainsight Customer Cloud
Extend Existing Data Sources
Dataiku DSS
9.4
Gainsight Customer Cloud
Automatic Data Format Detection
Dataiku DSS
9.4
Gainsight Customer Cloud
MDM Integration
Dataiku DSS
6.5
Gainsight Customer Cloud

Data Exploration

Dataiku DSS
7.8
Gainsight Customer Cloud
Visualization
Dataiku DSS
7.6
Gainsight Customer Cloud
Interactive Data Analysis
Dataiku DSS
8.0
Gainsight Customer Cloud

Data Preparation

Dataiku DSS
8.2
Gainsight Customer Cloud
Interactive Data Cleaning and Enrichment
Dataiku DSS
9.1
Gainsight Customer Cloud
Data Transformations
Dataiku DSS
8.7
Gainsight Customer Cloud
Data Encryption
Dataiku DSS
7.1
Gainsight Customer Cloud
Built-in Processors
Dataiku DSS
8.1
Gainsight Customer Cloud

Platform Data Modeling

Dataiku DSS
7.8
Gainsight Customer Cloud
Multiple Model Development Languages and Tools
Dataiku DSS
7.7
Gainsight Customer Cloud
Automated Machine Learning
Dataiku DSS
7.8
Gainsight Customer Cloud
Single platform for multiple model development
Dataiku DSS
7.8
Gainsight Customer Cloud
Self-Service Model Delivery
Dataiku DSS
7.8
Gainsight Customer Cloud

Model Deployment

Dataiku DSS
7.6
Gainsight Customer Cloud
Flexible Model Publishing Options
Dataiku DSS
7.4
Gainsight Customer Cloud
Security, Governance, and Cost Controls
Dataiku DSS
7.7
Gainsight Customer Cloud

Security

Dataiku DSS
Gainsight Customer Cloud
7.8
Role-based user permissions
Dataiku DSS
Gainsight Customer Cloud
7.8

Platform & Infrastructure

Dataiku DSS
Gainsight Customer Cloud
8.6
API
Dataiku DSS
Gainsight Customer Cloud
8.5
Integration with Salesforce.com
Dataiku DSS
Gainsight Customer Cloud
8.6
Integration with Marketo
Dataiku DSS
Gainsight Customer Cloud
8.6
Integration with Eloqua
Dataiku DSS
Gainsight Customer Cloud
8.6

Customer Data Extraction / Integration

Dataiku DSS
Gainsight Customer Cloud
8.6
Product usage
Dataiku DSS
Gainsight Customer Cloud
8.6
Help desk / support tickets
Dataiku DSS
Gainsight Customer Cloud
8.5

Customer Success Management

Dataiku DSS
Gainsight Customer Cloud
8.6
NPS surveys
Dataiku DSS
Gainsight Customer Cloud
8.1
Sponsor tracking
Dataiku DSS
Gainsight Customer Cloud
8.0
Customer profiles
Dataiku DSS
Gainsight Customer Cloud
8.7
Automated workflow
Dataiku DSS
Gainsight Customer Cloud
8.7
Internal collaboration
Dataiku DSS
Gainsight Customer Cloud
8.1
Customer health scoring
Dataiku DSS
Gainsight Customer Cloud
9.2
Customer segmentation
Dataiku DSS
Gainsight Customer Cloud
9.2

CSM Reporting & Analytics

Dataiku DSS
Gainsight Customer Cloud
9.1
Customer health trends
Dataiku DSS
Gainsight Customer Cloud
9.0
Engagement analytics
Dataiku DSS
Gainsight Customer Cloud
8.7
Revenue forecasting
Dataiku DSS
Gainsight Customer Cloud
9.3
Dashboards
Dataiku DSS
Gainsight Customer Cloud
9.3

Pros

Dataiku DSS

  • Low-code platform.
  • Open source version includes most valuable modules.
  • User friendly documentation.
Anonymous | TrustRadius Reviewer

Gainsight Customer Cloud

  • Charting/graphing/reporting - lots of options to create visualizations.
  • Report Builder function - again, many options to choose from, relatively easy to use and quick to see output.
  • Logical and pleasing UI - easy to follow and find what you're looking for.
Anonymous | TrustRadius Reviewer

Cons

Dataiku DSS

  • The visualization feature of flow still has a lot room to improve, when the flow is complex.
  • The "non-coding" template/building block for deep learning lack of many important configurable parameters.
  • Lack of the unified way to allow applying the "design pattern" on the Python codes (if we want to develop our own module or building blocks.
Anonymous | TrustRadius Reviewer

Gainsight Customer Cloud

  • Reporting is good, but remains confusing and requires an admin to really navigate instead of end users being able to use
  • Sharing: getting other teams access to the C360 page has been difficult without a full license.
  • Journey Orchestrator can handle most emails, but the HTML functionality could be easier to navigate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dataiku DSS

No score
No answers yet
No answers on this topic

Gainsight Customer Cloud

Gainsight Customer Cloud 6.8
Based on 14 answers
Gainsight offers a level of support that I've not experience before. They will work with you to come up with a solution to a problem - or help match you with another client that has a similar setup as you to get their feedback. Also the functionality that we have built within the software works for us. It's 'easy' to use (once you get the hang of it) and our users rather enjoy working in the software.
Anonymous | TrustRadius Reviewer

Usability

Dataiku DSS

Dataiku DSS 10.0
Based on 1 answer
As I have described earlier, the intuitiveness of this tool makes it great as well as the variety of users that can use this tool. Also, the plugins available in their repository provide solutions to various data science problems.
Devesh Singh | TrustRadius Reviewer

Gainsight Customer Cloud

Gainsight Customer Cloud 8.5
Based on 13 answers
Gainsight is extremely powerful. That power creates complexity. At the point we are at now, we are comfortable with the tool and we get it. However, it is not easy to grasp at the get go. Even some new features take us time to understand. But as I said, the function and power of the tool are immense and that good outweighs anything that is too complex.
Ben Michael | TrustRadius Reviewer

Performance

Dataiku DSS

No score
No answers yet
No answers on this topic

Gainsight Customer Cloud

Gainsight Customer Cloud 6.4
Based on 2 answers
There are some times when it can take almost a minute to load some of our reports or the rules engine. Within a rule it can also take time to load the actions as they each load one at a time when scrolling. The ability to scroll without waiting would be ideal
Greg Haugen | TrustRadius Reviewer

Support Rating

Dataiku DSS

Dataiku DSS 9.1
Based on 3 answers
The open source user community is friendly, helpful, and responsive, at times even outdoing commercial software vendors. Documentation is also top notch, and usually resolves issues without the need for human interactions. Great product design, with a focus on user experience, also makes platform use intuitive, thus reducing the need for explicit support.
Anonymous | TrustRadius Reviewer

Gainsight Customer Cloud

Gainsight Customer Cloud 7.7
Based on 254 answers
Most of the time the team are very good at being responsive, with the odd occasion I've had to send follow up emails for an update. The team are very good at explaining solutions to an issue and make great use of gifs and images to assist.
Anonymous | TrustRadius Reviewer

Online Training

Dataiku DSS

No score
No answers yet
No answers on this topic

Gainsight Customer Cloud

Gainsight Customer Cloud 5.5
Based on 2 answers
The online videos are very good for basic tasks in the platform, but it isn't very descriptive or helpful trying to make your own specific variables fit the simple example that is typically used. Typically, I'll watch a video, try on my own and still have to get help from support or Customer Success team
Greg Haugen | TrustRadius Reviewer

Implementation Rating

Dataiku DSS

No score
No answers yet
No answers on this topic

Gainsight Customer Cloud

Gainsight Customer Cloud 6.3
Based on 12 answers
Do your homework before starting - the vast majority of success related to implementation depends on your knowledge of your business, your customers, and your data. The platform can do whatever you want it to do...so be thoughtful about what you are building.Start simple. Validate and adjust for continuous improvement.Think about your data needs early on. Define and document your processes for easy onboarding of new team members.
Beth Power, MBA, CSM, SA | TrustRadius Reviewer

Alternatives Considered

Dataiku DSS

Anaconda is mainly used by professional data scientists who have profound knowledge of Python coding, mainly used for building some new algorithm block or some optimization, then the module will be integrated into the Dataiku pipeline/workflow. While Dataiku can be used by even other kinds of users.
Anonymous | TrustRadius Reviewer

Gainsight Customer Cloud

Our Salesforce admin is constantly pushing us to adopt more of the features of Salesforce. However, we find that Gainsight is a stronger tool for customization and enhanced interdepartmental communications. Timeline makes it easy to understand where we stand in a customer lifecycle, which is far superior to reviewing an activity history related list in Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Dataiku DSS

  • So far it has had a positive impact. Multiple departments are coming to us with their business problems.
  • I can't specifically say about ROI as I'm a developer, though I have heard this solution is economical compared to other AI/ML enterprise tools.
  • By using this tool, my client has let go of software that was used earlier, and we have created a simpler framework to replace that software.
Devesh Singh | TrustRadius Reviewer

Gainsight Customer Cloud

  • We have increased our NPS overall score thanks to the visibility we have been able to capture by sending the NPS Survey.
  • By using the Customer 360 we have increased the relationship between our Customer Success Executives and our customers.
  • Our employees with visibility of Gainsight have improved their performance thanks to Gainsight's automation in reports and dashboards.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dataiku DSS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dataiku DSS Editions & Modules

Edition
DiscoverContact sales team
BusinessContact sales team
EnterpriseContact sales team
    Additional Pricing Details

    Gainsight Customer Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Gainsight Customer Cloud Editions & Modules

    Edition
    Subscription$2,5001
    1. Per Company Per Month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Dataiku DSS
    8.1
    Gainsight Customer Cloud
    8.3

    Likelihood to Renew

    Dataiku DSS
    Gainsight Customer Cloud
    6.8

    Usability

    Dataiku DSS
    10.0
    Gainsight Customer Cloud
    8.5

    Reliability and Availability

    Dataiku DSS
    Gainsight Customer Cloud
    8.2

    Performance

    Dataiku DSS
    Gainsight Customer Cloud
    6.4

    Support Rating

    Dataiku DSS
    9.1
    Gainsight Customer Cloud
    7.7

    Online Training

    Dataiku DSS
    Gainsight Customer Cloud
    5.5

    Implementation Rating

    Dataiku DSS
    Gainsight Customer Cloud
    6.3

    Scalability

    Dataiku DSS
    Gainsight Customer Cloud
    7.3

    Add comparison