What users are saying about
3 Ratings
3 Ratings
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Score 9 out of 100
31 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Dataminr

For any news editor, Dataminr is a must. It is the only platform I have used which I would 100 percent recommend to anyone who needs constant access and notification to all that is going on in the world's media.Various other platforms provide information, but Dataminr collates all these other platforms together into one easy to use interface. It is remarkably quick to check Dataminr after receiving a desktop or email notification and find out what is going on regarding a specific subject. As a news editor, I am required to manage a news team that produces copy for breaking stories, and Dataminr allows me to find news and commission it faster than any other platform I have previously used.
Billy Hawkins | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
Anonymous | TrustRadius Reviewer

Pros

Dataminr

  • Collating various sources into one interface makes keeping track of breaking news remarkably easy.
  • The live update feature means updates from breaking stories are fed directly to the consumer. This means users do not have to go out their way to find out every last detail of a story, and can instead use their time writing the story.
Billy Hawkins | TrustRadius Reviewer

Sysomos Heartbeat

  • We are starting to get support alerts sooner than when we would just get tagged with complaints. Currently if there is anything negative being said about us we are alert as it happens which allows for us to get on top of the issue should there be one at the present time.
Vinny Poliseno | TrustRadius Reviewer

Cons

Dataminr

  • Setting up Dataminr can be relatively obtuse. Although basic functions are easy to use, the more in-depth aspects require research and training to use correctly.
  • Topics are very broad, which can be a negative at times. It would be useful to have 'football' as a topic rather than 'sport', for instance.
Billy Hawkins | TrustRadius Reviewer

Sysomos Heartbeat

  • Expand forum capabilities, make those posts easier to read and track in platform
  • Expand Facebook capabilities - pull in more data from public pages
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dataminr

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 7.9
Based on 6 answers
While I was not responsible for the renewing of the software, I was recommend to those that were responsible, that we should.
Anonymous | TrustRadius Reviewer

Usability

Dataminr

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno | TrustRadius Reviewer

Reliability and Availability

Dataminr

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno | TrustRadius Reviewer

Performance

Dataminr

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno | TrustRadius Reviewer

Support Rating

Dataminr

Dataminr 9.0
Based on 1 answer
Connection issues/downtime occur but they are rare and generally quickly fixed. There are frequent seminars and tutorials to teach the platform. This is an excellent decision from the company and has made me more willing to learn how to use Dataminr correctly. As a result of this, I use the platform more than I would have if I had been forced to learn everything myself.
Billy Hawkins | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos Heartbeat 6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno | TrustRadius Reviewer

Implementation Rating

Dataminr

No score
No answers yet
No answers on this topic

Sysomos Heartbeat

Sysomos Heartbeat 8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno | TrustRadius Reviewer

Alternatives Considered

Dataminr

Before using Dataminr we did not use a similar platform, with stories discovered by simply crawling the web (TweetDeck/Reddit/news sites, etc). Because of this, Dataminr has been a game-changer for us and has revolutionized the way we have worked since it was introduced. Being able to completely remove one aspect of the job (searching for news) has increased productivity in all other areas.
Billy Hawkins | TrustRadius Reviewer

Sysomos Heartbeat

Sysomos is lacking the robust features provided by Radian6, however it is much cheaper. It is good for departments with tight budgets. Radian6 offers more powerful monitoring tools, sentiment analysis and robust reporting functionality than Sysomos
Casey Munck | TrustRadius Reviewer

Return on Investment

Dataminr

  • Since starting to use Dataminr, our traffic has vastly increased. Though not entirely to thank for the growth, Dataminr has played a role in talkSPORT.com's ComScore increasing by 150 percent over the past 18 months.
  • Increased traffic is partly due to producing more content, and Dataminr has directly led to discovering a number of stories we previously would have missed.
Billy Hawkins | TrustRadius Reviewer

Sysomos Heartbeat

  • Being able to service multiple stakeholders in the same organisation.
  • A possibility to maintain a need based backend structure.
  • Creation of need specific tags improves employee efficiency.
Princee Jain | TrustRadius Reviewer

Screenshots

Pricing Details

Dataminr

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sysomos Heartbeat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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