Demandforce vs. HubSpot CRM

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.

Incentivized

If you are looking for a free or paid CRM, HubSpot has everything you could ever need. If you do require the paid plan, it can be quite expensive vs. other options. That being said, you pay for quality and great customer support. It is also highly connectable to a variety of other systems and software.

Incentivized

• Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
• Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
• Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.

Incentivized

• Allows Custom Objects to be created to mesh with your own business
• Visually pleasing
• You can customize your views/layouts and change what you see and don't see
• Automatic addition of contacts once emails/tickets come in and are replied to
• Creating reports and email notifications

Incentivized

• Flexibility in Design!
• Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
• Usability (it's a bit clunky)

Incentivized

• Built in call recording to tasks
• Way to more easily identify someone as a contact that’s been engaged vs a prospect
• Automatically take other people from a company out of sequence when one person responds. Or make it an easy option

Incentivized

We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.

Incentivized

To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.

Incentivized

I like the ease of use compared to Salesforce CRM. It is easier to send and modify emails than Salesforce. HubSpot also allows the user to create and modify sequences that I was unable to do in Salesforce. It’s a one stop tool that doesn’t need others plugged into to make it worth using

Incentivized

Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.

Incentivized

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

Incentivized

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.

Incentivized

HubSpot was chosen by default by our company's management but honestly, I am glad that they made this decision. I do not have much experience with any other CRM for more than a couple of weeks but the ease of use provided by HubSpot is amazing. If I were given the choice to choose a CRM, I would directly go for HubSpot.

Incentivized

• It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.

Incentivized

• Hubspot automation significantly reduces the time we spend managing pipelines. Like hours to minutes time saving.
• Integration with our website ensures lead capture is comprehensive and automatic, half of my research and information gathering is done before I get a notification of a new lead.

Incentivized