What users are saying about
4 Ratings
4 Ratings
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Score 8 out of 101
7 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

DocLink

DocLink is a very effective program for processing and maintaining files. It allows the user to scan invoices and documents into the program and move each file throughout the enterprise as necessary for review, approval, notification, etc. It eliminates the need to spend countless hours manually filing paper documents, reduces the need for filing cabinets, reduces issues with missing or misfiled documents, and creates a much more organized and efficient system.
Pamela Dalton profile photo

Docuware Cloud

A small business in need of document management would be able to get by with Docuware. A large business would be better off spending the money for something more advanced that integrates with enterprise software.
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Pros

DocLink

  • Archives documents - all your documents in one place that you can retrieve as they were printed.
  • Emails documents - printing and emailing in one easy step, just print to the DocLink queue and DocLink reads the email address and sends it.
  • Faxes documents - so your recipient does use email? You can set the document to fax if email is not available.
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Docuware Cloud

  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
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Cons

DocLink

  • Need to map fields to process documents, this is a manual process that needs to be automated for the template.
  • Sends thru a print queue, sometimes the queue goes offline and you don't know it right away.
  • Doesn't always tell you if the fax delivery failed, this is partially dependent on the fax software communications.
  • Limited fax support, hard to match up the DocLink server with faxing solution that's compatible when the server is virtual.
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Docuware Cloud

  • No active directory integration, this doubles up user management.
  • No Outlook integration. Would be nice to be able to interact with Docuware from email.
  • No mobile application. We have many remote users that would benefit from this.
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Usability

DocLink

DocLink 9.0
Based on 1 answer
DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
Pamela Dalton profile photo

Docuware Cloud

Docuware Cloud 7.0
Based on 1 answer
Fairly intuitive for average users.
No photo available

Performance

DocLink

DocLink 8.0
Based on 1 answer
DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
Pamela Dalton profile photo

Docuware Cloud

No score
No answers yet
No answers on this topic

Support

DocLink

No score
No answers yet
No answers on this topic

Docuware Cloud

Docuware Cloud 3.0
Based on 1 answer
Support seems eager to help but often unable to do so. Anything outside of the norm is unsupported.
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Alternatives Considered

DocLink

Document sender u can only send one at a time, doclink sends mass emails all at once and can archive all your documents, making it a complete solution.
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Docuware Cloud

Docuware was not as robust.
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Return on Investment

DocLink

  • Less time to email documents, means more time to work on other tasks
  • Mass sending no delays - queue all your invoices to send at once and DocLink will parse them out and send them
  • Document retention is required for an FDA facility, DocLink scan index the files and make them available for quality control
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Docuware Cloud

  • Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
  • Had to spend considerably more than expected. We needed to hire a developer to build integrations.
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Pricing Details

DocLink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Docuware Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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