What users are saying about
4 Ratings
4 Ratings
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Score 8 out of 100
8 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

DocLink

DocLink is a very effective program for processing and maintaining files. It allows the user to scan invoices and documents into the program and move each file throughout the enterprise as necessary for review, approval, notification, etc. It eliminates the need to spend countless hours manually filing paper documents, reduces the need for filing cabinets, reduces issues with missing or misfiled documents, and creates a much more organized and efficient system.
Pamela Dalton | TrustRadius Reviewer

Docuware Cloud

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.
Anonymous | TrustRadius Reviewer

Pros

DocLink

  • Archives documents - all your documents in one place that you can retrieve as they were printed.
  • Emails documents - printing and emailing in one easy step, just print to the DocLink queue and DocLink reads the email address and sends it.
  • Faxes documents - so your recipient does use email? You can set the document to fax if email is not available.
Anonymous | TrustRadius Reviewer

Docuware Cloud

  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
Anonymous | TrustRadius Reviewer

Cons

DocLink

  • Document workflow can be confusing as it is all a workflow chart. Bigger worksflows get hard to follow in the flow chart. One solution we use is to break the workflow into smaller parts that all work together.
  • AD connections can be tricky to set up.
  • Customization is great but it would be nice to push the same customization to all users of a certain group and then lock it down.
Renae Clary | TrustRadius Reviewer

Docuware Cloud

  • Integration with corporate domains. Administration is complex.
  • Some features require a separate download.
Anonymous | TrustRadius Reviewer

Usability

DocLink

DocLink 9.0
Based on 1 answer
DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
Pamela Dalton | TrustRadius Reviewer

Docuware Cloud

Docuware Cloud 7.0
Based on 1 answer
Fairly intuitive for average users.
Anonymous | TrustRadius Reviewer

Performance

DocLink

DocLink 8.0
Based on 1 answer
DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
Pamela Dalton | TrustRadius Reviewer

Docuware Cloud

No score
No answers yet
No answers on this topic

Support

DocLink

No score
No answers yet
No answers on this topic

Docuware Cloud

Docuware Cloud 8.9
Based on 2 answers
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DocLink

Document sender u can only send one at a time, doclink sends mass emails all at once and can archive all your documents, making it a complete solution.
Anonymous | TrustRadius Reviewer

Docuware Cloud

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
Anonymous | TrustRadius Reviewer

Return on Investment

DocLink

  • Saved time with workflow routing
  • Saved time and expense by storing all documents in one location
Renae Clary | TrustRadius Reviewer

Docuware Cloud

  • Time Saver
  • Streamlines data processing
Anonymous | TrustRadius Reviewer

Pricing Details

DocLink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Docuware Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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