Likelihood to Recommend Durva Phoenix is well suited for the VMware platform and has great restore functionality during disaster recovery. We use a different VM platform so our disaster recovery has a longer timeline if there is a critical failure as we need to get a base OS loaded before we can restore the VM data to it. This is the tradeoff between an expensive VM platform and a near free VM platform. Druva Phoenix is well suited to file version recovery if a previous data state is required by your employees or customers. Very quick to restore.
Read full review For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Read full review Pros The best part about Druva is that you deploy, which is fairly easy especially with your technical rep being available for the whole process, and then you let the system do your work. If a backup fails I get a report, there is no need to check it every day or even weekly. The file server backup is great. Searching is easy and the capability to pull back a full folder or individual file makes life a lot easier to support my end users. Read full review Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server. You can limit cloud usage for customers and servers. You can transfer entire servers or virtual machines to cloud. You can backup files, disks, or virtual machines to local and cloud locations. Read full review Cons The UI is good, but a bit inconsistent. Some types of backups are shown differently to others. It never gets in the way, but a bit more consistency would be good. The system is usage based, which is understandable, but a shock after using inSync, their other backup product, which is not. Careful planning and thought is needed if you are on a tight budget Read full review Message errors are hard to understand Should add a general interface to manage all accounts, not a specific interface for every account. The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices. Read full review Likelihood to Renew I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
Read full review Usability Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix
Read full review The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
Read full review Support Rating It's been pretty easy to get a hold of the Support team and they work well to resolve our issues. I wish I could email support directly (which we used to be able to do) versus having to login to the console and report an issue from there, that's a feature I'd like to see brought back but otherwise, their Support team is pleasant to work with.
Read full review I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Read full review Implementation Rating Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
Read full review Alternatives Considered Druva stacks up well against its competitors. I do not remember it being at a disadvantage in any category. Phoenix couldn't provide message-level restore on an on-premise Exchange server but after we moved to the cloud that requirement went away.
Read full review We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
Read full review Return on Investment This is a necessary service to keep your information safe. I would not say that there is a tangible ROI unless you reach a point where your server gets attacked and wiped-out. Then, you can recover your information in an easy manner, which could represent a potential several-thousand-dollar savings. Read full review Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis. By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe. We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service Read full review ScreenShots Druva Phoenix (UNPUBLISHED) Screenshots MSP360 Managed Backup Screenshots