Einstein High Velocity Sales vs. Gong

HVS should be well suited for automated email responses and cadences. However, we have been unable to get it to work as we would like it to. The cadence builder is robust, but can be a bit complicated. It's not as easy to set up a cadence, as we would like. The program isn't well suited for mass marketing emails, but more for SDR emails.

Incentivized

Gong is great for Sales people trying to capture all details with customer engagement, so it is ideal in that industry. I am not sure if Gong would be as strong of a tool if you are in Law or Finance there might be privacy concerns around what is said and stored.

Incentivized

• Allows you to move to different cadences and cadence steps without refreshing the screen or clicking to a new screen
• Fairly simple to send a one-off email to a single prospect
• Pretty easy to update contact information b/c it's directly integrated with Salesforce

Incentivized

• AI summaries- reviewing everything discussed without going through the whole recording or transcript.
• Next steps summary- helping me tie up my meeting with action items after the fact.
• Call statistics let me know how frequently everyone is speaking and where patience can be practiced in allowing others to speak.

Incentivized

• We haven't found anything in High Velocity Sales that we don't like. To reach out to prospects the company may use an all-in-one platform. The ability to organize, call, email, and follow up on leads is a game-changer for sales representatives.

Incentivized

• It could use a predefined follow-up email template and populate the predefined fields or questions.
• It could ask you when to start recording (on Zoom) instead of doing it at some awkward random moment.
• It sometimes misses the speaker when creating a transcript.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

It's got a solid infrastructure; it doesn't take too much time to understand how it works, and it can get many of the features up and running fairly quickly. It's pretty intuitive to use most of it, although some features might require a deeper dive. Sometimes, I find myself clicking through a million screens to get a report.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

We've had to return to ZoomInfo Engage, since High Velocity Sales hasn't worked out for us. HVS should be well suited for automated email responses and cadences. However, we have been unable to get it to work as we would like it to. Engage is not a great program either, but the simpleness has made it more effective for our current use case.

Incentivized

The chorus is good, but Gong is a little better in every aspect. But not much. Outreach's AI is pretty good and helps with live training and feedback. I think many of the solutions are comparable; at that point, it's about what's in your current tech stack and how to avoid overlap. In my situation, we already have Hubspot, so Outreach was not required.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• It's been negative in that I have to spend at least 20 times longer creating a cadence than I would with any other sales outreach tool.

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized