FluentCloud vs RingCentral MVP | TrustRadius

What users are saying about

Score 9.6 out of 10

Based on 2 reviews and ratings

Score 7.4 out of 10

Based on 242 reviews and ratings

Likelihood to Recommend

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.

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Client Services Manager

West Coast Call CenterMarketing and Advertising, 11-50 employees

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RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.

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President

Geeks-r-Us, Inc.Computer & Network Security, 1-10 employees

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Feature Rating Comparison

FluentCloud

RingCentral MVP

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

FluentCloud

RingCentral MVP

Answering rules

Call recording

Call park

Call screening

Message alerts

FluentCloud

RingCentral MVP

Audio conferencing

Video conferencing

Video screen sharing

Instant messaging

FluentCloud

RingCentral MVP

Mobile app for iOS

Mobile app for Android

Pros

FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.

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Melissa Almeida

IT Manager & Sales Executive

West Coast Call Center IncMarketing and Advertising, 11-50 employees

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RingCentral service is solid and resilient to issues.
RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.

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Vice President of Shared Services

CloudbakersComputer Software, 51-200 employees

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Cons

There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.

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Client Services Manager

West Coast Call CenterMarketing and Advertising, 11-50 employees

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The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.

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Verified User

Supervisor in Information Technology

Chemicals Company, 51-200 employees

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Likelihood to Renew

FluentCloud 10.0

Based on 1 answer

At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change

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Melissa Almeida

IT Manager & Sales Executive

West Coast Call Center IncMarketing and Advertising, 11-50 employees

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RingCentral MVP 10.0

Based on 8 answers

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

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Senior IT Support Technician

Global Financial Credit, LLCFinancial Services, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

RingCentral MVP 5.0

Based on 4 answers

Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.

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Verified User

Representative in Sales

Wholesale Company, 501-1000 employees

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Support Rating

No score

No answers yet

No answers on this topic

RingCentral MVP 5.6

Based on 35 answers

Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform

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Vice President of Information Technology

3formPlastics, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

RingCentral MVP 9.0

Based on 2 answers

If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

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Verified User

Executive in Sales

Retail Company, 1-10 employees

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Alternatives Considered

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.

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Client Services Manager

West Coast Call CenterMarketing and Advertising, 11-50 employees

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We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.

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Marketing Associate

Plate IQComputer Software, 11-50 employees

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Return on Investment

FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.

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Melissa Almeida

IT Manager & Sales Executive

West Coast Call Center IncMarketing and Advertising, 11-50 employees

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Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
Able to offer more customized services to partners/clients
No need for any special hardware - just need a computer with internet
Low investment to integrate with a CRM

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Verified User

Analyst in Information Technology

Pharmaceuticals Company, 201-500 employees

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Screenshots

See All (3) FluentCloud Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$20 per user per month

FluentCloud Editions & Modules

Edition

Essential	$20.00¹
Advanced	$30.00¹
Complete	$45.00¹

per user per month

Additional Pricing Details

Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$19.99 per month

RingCentral MVP Editions & Modules

Edition

Essentials (up to 20 users)	$19.99¹
Standard	$27.99¹
Premium	$34.99¹
Ultimate	$49.99¹

per user/per month

Additional Pricing Details

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Rating Summary

FluentCloud

RingCentral MVP

FluentCloud

RingCentral MVP

FluentCloud

RingCentral MVP

FluentCloud

RingCentral MVP

FluentCloud

RingCentral MVP

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