FluentCloud vs. RingCentral MVP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FluentCloud
Score 9.6 out of 10
Small Businesses (1-50 employees)
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software…
$20
per user per month
RingCentral MVP
Score 7.1 out of 10
N/A
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
$19.99
per month
Pricing
FluentCloudRingCentral MVP
Editions & Modules
Essential
$20.00
per user per month
Advanced
$30.00
per user per month
Complete
$45.00
per user per month
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
FluentCloudRingCentral MVP
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
FluentCloudRingCentral MVP
Top Pros
Top Cons
Features
FluentCloudRingCentral MVP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FluentCloud
8.9
2 Ratings
RingCentral MVP
4.4
59 Ratings
Hosted PBX9.01 Ratings4.331 Ratings
Multi-level Interactive Voice Response (IVR)9.01 Ratings4.144 Ratings
User templates10.01 Ratings4.038 Ratings
Call reports7.82 Ratings5.150 Ratings
Directory of employee names8.72 Ratings4.355 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FluentCloud
8.4
2 Ratings
RingCentral MVP
5.5
67 Ratings
Answering rules5.62 Ratings4.958 Ratings
Call recording9.62 Ratings5.357 Ratings
Call park6.92 Ratings4.949 Ratings
Call screening10.01 Ratings6.354 Ratings
Message alerts10.02 Ratings6.263 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FluentCloud
7.0
1 Ratings
RingCentral MVP
5.5
64 Ratings
Audio conferencing7.01 Ratings5.457 Ratings
Video conferencing00 Ratings5.647 Ratings
Video screen sharing00 Ratings5.721 Ratings
Instant messaging00 Ratings5.123 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FluentCloud
5.0
1 Ratings
RingCentral MVP
6.0
59 Ratings
Mobile app for iOS5.01 Ratings5.350 Ratings
Mobile app for Android5.01 Ratings6.746 Ratings
User Ratings
FluentCloudRingCentral MVP
Likelihood to Recommend
9.6
(2 ratings)
4.6
(72 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(9 ratings)
Usability
-
(0 ratings)
3.1
(6 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
2.1
(38 ratings)
Implementation Rating
-
(0 ratings)
8.0
(3 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
FluentCloudRingCentral MVP
Likelihood to Recommend
FluentStream Technologies
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
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RingCentral
RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
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Pros
FluentStream Technologies
  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
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RingCentral
  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
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Cons
FluentStream Technologies
  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
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RingCentral
  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
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Likelihood to Renew
FluentStream Technologies
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
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RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
FluentStream Technologies
No answers on this topic
RingCentral
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
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Reliability and Availability
FluentStream Technologies
No answers on this topic
RingCentral
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
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Performance
FluentStream Technologies
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
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Support Rating
FluentStream Technologies
No answers on this topic
RingCentral
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
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Implementation Rating
FluentStream Technologies
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
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Alternatives Considered
FluentStream Technologies
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
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RingCentral
We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
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Contract Terms and Pricing Model
FluentStream Technologies
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Scalability
FluentStream Technologies
No answers on this topic
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Return on Investment
FluentStream Technologies
  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
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RingCentral
  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
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