What users are saying about
192 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1436 Ratings
192 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1436 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • FreshBooks ranks higher in 3 feature sets: Security, General Ledger and Configurable Accounting, Order Management
  • QuickBooks Online ranks higher in 2 feature sets: Customization, Reporting & Analytics

Customization

6.1

FreshBooks

61%
6.4

QuickBooks Online

64%
QuickBooks Online ranks higher in 2/2 features

API for custom integration

6.0
60%
26 Ratings
6.5
65%
54 Ratings

Plug-ins

6.3
63%
22 Ratings
6.3
63%
58 Ratings

Security

8.7

FreshBooks

87%
7.5

QuickBooks Online

75%
FreshBooks ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
7.5
75%
81 Ratings

Role-based user permissions

7.4
74%
37 Ratings
7.5
75%
102 Ratings

Reporting & Analytics

6.6

FreshBooks

66%
7.6

QuickBooks Online

76%
QuickBooks Online ranks higher in 2/3 features

Dashboards

7.8
78%
50 Ratings
7.4
74%
123 Ratings

Standard reports

7.1
71%
48 Ratings
8.0
80%
127 Ratings

Custom reports

4.8
48%
2 Ratings
7.4
74%
116 Ratings

General Ledger and Configurable Accounting

7.2

FreshBooks

72%
6.6

QuickBooks Online

66%
QuickBooks Online ranks higher in 16/21 features

Accounts payable

5.3
53%
35 Ratings
7.4
74%
121 Ratings

Accounts receivable

7.4
74%
49 Ratings
7.8
78%
130 Ratings

Cash management

7.0
70%
3 Ratings
6.8
68%
118 Ratings

Bank reconciliation

7.0
70%
2 Ratings
8.0
80%
136 Ratings

Expense management

7.3
73%
45 Ratings
7.0
70%
122 Ratings

Time tracking

8.9
89%
38 Ratings
5.5
55%
55 Ratings

Multi-currency support

7.0
70%
1 Rating
5.8
58%
23 Ratings

Regulations compliance

6.0
60%
17 Ratings
6.8
68%
38 Ratings

Self-service portal

9.1
91%
3 Ratings
5.9
59%
65 Ratings

Fixed asset management

N/A
0 Ratings
6.5
65%
54 Ratings

Multi-division support

N/A
0 Ratings
5.7
57%
42 Ratings

Electronic tax filing

N/A
0 Ratings
6.5
65%
65 Ratings

Global Financial Support

N/A
0 Ratings
5.0
50%
16 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
6.2
62%
33 Ratings

Intercompany Accounting

N/A
0 Ratings
6.9
69%
29 Ratings

Localizations

N/A
0 Ratings
7.1
71%
21 Ratings

Journals and Reconciliations

N/A
0 Ratings
7.6
76%
73 Ratings

Enterprise Accounting

N/A
0 Ratings
6.5
65%
26 Ratings

Configurable Accounting

N/A
0 Ratings
6.5
65%
38 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.6
66%
23 Ratings

Standardized Processes

N/A
0 Ratings
6.4
64%
48 Ratings

Order Management

7.8

FreshBooks

78%
6.5

QuickBooks Online

65%
QuickBooks Online ranks higher in 5/7 features

Pricing

7.1
71%
33 Ratings
7.4
74%
55 Ratings

Order entry

8.0
80%
33 Ratings
7.4
74%
53 Ratings

Credit card processing

6.0
60%
34 Ratings
6.8
68%
64 Ratings

Cost of goods sold

10.0
100%
1 Rating
6.6
66%
67 Ratings

Order Orchestration

N/A
0 Ratings
6.5
65%
20 Ratings

End-to-end order visibility

N/A
0 Ratings
6.2
62%
19 Ratings

Order exception Resolution

N/A
0 Ratings
4.6
46%
18 Ratings

Payroll Management

FreshBooks

Feature Set Not Supported
N/A
6.2

QuickBooks Online

62%
QuickBooks Online ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
6.2
62%
69 Ratings

Benefit plan administration

N/A
0 Ratings
5.0
50%
31 Ratings

Direct deposit files

N/A
0 Ratings
6.7
67%
64 Ratings

Salary revision and increment management

N/A
0 Ratings
6.2
62%
44 Ratings

Reimbursement management

N/A
0 Ratings
6.6
66%
45 Ratings

Inventory Management

FreshBooks

Feature Set Not Supported
N/A
5.9

QuickBooks Online

59%
QuickBooks Online ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
5.9
59%
45 Ratings

Automatic reordering

N/A
0 Ratings
6.2
62%
21 Ratings

Location management

N/A
0 Ratings
5.5
55%
21 Ratings

Manufacturing module

N/A
0 Ratings
6.2
62%
17 Ratings

Attribute Ratings

  • FreshBooks is rated higher in 2 areas: Support Rating, Implementation Rating
  • QuickBooks Online is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance
  • FreshBooks and QuickBooks Online are tied in 2 areas: Likelihood to Renew, Availability

Likelihood to Recommend

6.3

FreshBooks

63%
67 Ratings
6.5

QuickBooks Online

65%
158 Ratings

Likelihood to Renew

7.6

FreshBooks

76%
18 Ratings
7.6

QuickBooks Online

76%
23 Ratings

Usability

6.5

FreshBooks

65%
13 Ratings
7.0

QuickBooks Online

70%
74 Ratings

Availability

10.0

FreshBooks

100%
4 Ratings
10.0

QuickBooks Online

100%
7 Ratings

Performance

8.0

FreshBooks

80%
2 Ratings
10.0

QuickBooks Online

100%
5 Ratings

Support Rating

7.5

FreshBooks

75%
13 Ratings
6.0

QuickBooks Online

60%
71 Ratings

Implementation Rating

10.0

FreshBooks

100%
2 Ratings
5.7

QuickBooks Online

57%
8 Ratings

Configurability

FreshBooks

N/A
0 Ratings
10.0

QuickBooks Online

100%
1 Rating

Ease of integration

FreshBooks

N/A
0 Ratings
4.1

QuickBooks Online

41%
2 Ratings

Product Scalability

FreshBooks

N/A
0 Ratings
10.0

QuickBooks Online

100%
1 Rating

Vendor post-sale

FreshBooks

N/A
0 Ratings
4.5

QuickBooks Online

45%
2 Ratings

Vendor pre-sale

FreshBooks

N/A
0 Ratings
4.5

QuickBooks Online

45%
2 Ratings

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Read full review

Intuit

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Read full review

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&amp;L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Read full review

Intuit

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Read full review

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Read full review

Intuit

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Read full review

Pricing Details

FreshBooks

Starting Price

$0

Editions & Modules

FreshBooks editions and modules pricing
EditionModules
Lite$4.501
Plus$7.502
Premium$153
SelectCustom Pricing4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

QuickBooks Online

Starting Price

$15 per month

Editions & Modules

QuickBooks Online editions and modules pricing
EditionModules
Simple Start251
Plus752
Advanced1503
Self-Employed154

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

FreshBooks

At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Read full review

Intuit

It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
Read full review

Usability

FreshBooks

FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
Read full review

Intuit

Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Read full review

Reliability and Availability

FreshBooks

FreshBooks is easy to use and always works!
Read full review

Intuit

We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Read full review

Performance

FreshBooks

No answers on this topic

Intuit

There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Read full review

Support Rating

FreshBooks

I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
Read full review

Intuit

Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Read full review

Implementation Rating

FreshBooks

I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Read full review

Intuit

The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Read full review

Alternatives Considered

FreshBooks

We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
Read full review

Intuit

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Read full review

Scalability

FreshBooks

No answers on this topic

Intuit

As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Read full review

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Read full review

Intuit

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Read full review

Screenshots

Add comparison