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173 Ratings
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Top Rated
1177 Ratings
173 Ratings
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Score 8.2 out of 100

QuickBooks Online

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Top Rated
1177 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Sandra Ikegwuonu | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Customization

FreshBooks
7.2
QuickBooks Online
7.7
API for custom integration
FreshBooks
5.8
QuickBooks Online
7.9
Plug-ins
FreshBooks
8.7
QuickBooks Online
7.6

Security

FreshBooks
8.7
QuickBooks Online
8.3
Single sign-on capability
FreshBooks
10.0
QuickBooks Online
8.2
Role-based user permissions
FreshBooks
7.3
QuickBooks Online
8.4

Reporting & Analytics

FreshBooks
7.1
QuickBooks Online
8.0
Dashboards
FreshBooks
8.4
QuickBooks Online
7.9
Standard reports
FreshBooks
8.1
QuickBooks Online
8.4
Custom reports
FreshBooks
4.8
QuickBooks Online
7.8

General Ledger and Configurable Accounting

FreshBooks
7.7
QuickBooks Online
7.5
Accounts payable
FreshBooks
8.5
QuickBooks Online
8.5
Accounts receivable
FreshBooks
8.5
QuickBooks Online
8.6
Cash management
FreshBooks
7.0
QuickBooks Online
7.6
Bank reconciliation
FreshBooks
7.0
QuickBooks Online
8.5
Expense management
FreshBooks
7.8
QuickBooks Online
8.0
Time tracking
FreshBooks
7.7
QuickBooks Online
6.0
Multi-currency support
FreshBooks
7.0
QuickBooks Online
6.7
Regulations compliance
FreshBooks
6.4
QuickBooks Online
7.6
Self-service portal
FreshBooks
9.1
QuickBooks Online
7.3
Fixed asset management
FreshBooks
QuickBooks Online
6.9
Multi-division support
FreshBooks
QuickBooks Online
7.5
Electronic tax filing
FreshBooks
QuickBooks Online
7.6
Global Financial Support
FreshBooks
QuickBooks Online
5.7
Primary and Secondary Ledgers
FreshBooks
QuickBooks Online
7.3
Intercompany Accounting
FreshBooks
QuickBooks Online
7.2
Localizations
FreshBooks
QuickBooks Online
8.7
Journals and Reconciliations
FreshBooks
QuickBooks Online
7.9
Enterprise Accounting
FreshBooks
QuickBooks Online
8.2
Configurable Accounting
FreshBooks
QuickBooks Online
7.3
Centralized Rules Framework
FreshBooks
QuickBooks Online
7.7
Standardized Processes
FreshBooks
QuickBooks Online
6.9

Order Management

FreshBooks
8.5
QuickBooks Online
7.4
Pricing
FreshBooks
7.8
QuickBooks Online
7.9
Order entry
FreshBooks
7.6
QuickBooks Online
8.1
Credit card processing
FreshBooks
8.4
QuickBooks Online
7.9
Cost of goods sold
FreshBooks
10.0
QuickBooks Online
7.5
Order Orchestration
FreshBooks
QuickBooks Online
7.3
End-to-end order visibility
FreshBooks
QuickBooks Online
7.1
Order exception Resolution
FreshBooks
QuickBooks Online
6.2

Payroll Management

FreshBooks
QuickBooks Online
7.2
Pay calculation
FreshBooks
QuickBooks Online
7.6
Benefit plan administration
FreshBooks
QuickBooks Online
6.2
Direct deposit files
FreshBooks
QuickBooks Online
7.2
Salary revision and increment management
FreshBooks
QuickBooks Online
7.1
Reimbursement management
FreshBooks
QuickBooks Online
7.6

Inventory Management

FreshBooks
QuickBooks Online
7.4
Inventory tracking
FreshBooks
QuickBooks Online
7.2
Automatic reordering
FreshBooks
QuickBooks Online
7.5
Location management
FreshBooks
QuickBooks Online
6.9
Manufacturing module
FreshBooks
QuickBooks Online
7.9

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Kathleen Allardyce | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Raylene Wall | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

FreshBooks

FreshBooks 7.6
Based on 18 answers
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

FreshBooks

FreshBooks 8.3
Based on 11 answers
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
LaToya M. Davidson-Perez | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.3
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

FreshBooks

FreshBooks 10.0
Based on 4 answers
FreshBooks is easy to use and always works!
Matt Franko | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

FreshBooks

FreshBooks 8.0
Based on 2 answers
No answer on this topic is available.

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

FreshBooks

FreshBooks 9.1
Based on 11 answers
They told us about the recent acquisition of a Mexican company in order to accelerate the implementation of compliance with Mexican needs, in addition to being able to make payroll and compliance with Mexican taxes. We look forward to this to re-evaluate and use it with our clients with affiliates in Mexico.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

Implementation Rating

FreshBooks

FreshBooks 10.0
Based on 2 answers
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

FreshBooks

I selected FreshBooks because it combined Toggl, Harvest and Quickbooks features into a single system. This simple move allowed for me to save money on the tools and in turn bring all client data into a single portal.
FreshBooks is easy to use and automatically generates the accounts based on available data!
Anonymous | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

FreshBooks

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Mike Calabro | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Screenshots

QuickBooks Online

Pricing Details

FreshBooks

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreshBooks Editions & Modules

Edition
Lite$4.501
Plus$7.501
Premium$151
SelectCustom Pricing
  1. per month
  2. none
Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FreshBooks
7.7
QuickBooks Online
8.0

Likelihood to Renew

FreshBooks
7.6
QuickBooks Online
10.0

Usability

FreshBooks
8.3
QuickBooks Online
8.3

Reliability and Availability

FreshBooks
10.0
QuickBooks Online
10.0

Performance

FreshBooks
8.0
QuickBooks Online
10.0

Support Rating

FreshBooks
9.1
QuickBooks Online
7.3

Implementation Rating

FreshBooks
10.0
QuickBooks Online
10.0

Scalability

FreshBooks
QuickBooks Online
10.0

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