Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Trello
Score 8.3 out of 10
N/A
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.
$6
per month per user
Pricing
HubSpot CRMTrello
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Standard
$6
per month per user
Premium
$12.50
per month per user
Enterprise
$17.50
per month per user
Free
Forever Free
Offerings
Pricing Offerings
HubSpot CRMTrello
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing and for larger numbers of users.
More Pricing Information
Community Pulse
HubSpot CRMTrello
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Because unlike Trello the user cannot track the Emails or Calls sent to the customer/client. It makes it easier for the user to use the CRM for creating task, call, meeting and notes. Moreover it other CRMs do not link to Social Media accounts automatically but with HubSpot CRM …
Chose HubSpot CRM
HubSpot is good for our specific purposes, but only once we customize the system. monday.com and Trello allow for a user friendly experience but have slight limitations to their CRMS when it comes to customization.
Chose HubSpot CRM
Our team did use Zoho CRM in the past, and it was a user-friendly tool. It was cost-effective as well. However, we later decided to go with HubSpot CRM because it offered us some valuable features. Zoho CRM was not compatible or easy to use with our existing tools. However, …
Chose HubSpot CRM
It is more sales-focused and has more robust features that integrate with other areas of our business, such as the website, marketing, and automating tasks and follow-up emails. The other apps required more work as CRMs, whereas Hubspot seemed more plug-and-play.
Chose HubSpot CRM
HubSpot is way easier to navigate, customize, and train even the less tech-savvy individuals on our team. It's simple to use and the overall organization is unmatched. It's easy and quick to get where I need to go to find companies and contacts I need to reach out to. It's …
Chose HubSpot CRM
i don't have a point of comparison, I only use Hubspot
Chose HubSpot CRM
Clearly focused on core CRM and small and medium size organization requirements. It's easy to get started with the free / low cost options and expand usage when your own business grows. No need for high upfront investments. Also it's much less complex than some bigger platforms …
Chose HubSpot CRM
HubSpot CRM is by far the easiest to learn and manage. Great support team and is ready to help with any questions. We really enjoy all of the features that are offered in HubSpot!
Chose HubSpot CRM
It all comes down to the User interface, user experience, and ease of customisation I have selected HubSpot in the past after reviewing multiple options because it was often cheaper but had a UX that my team and staff would actually use. Salesforce does have the most advanced …
Chose HubSpot CRM
We liked the available features for the cost and time to set up.
Chose HubSpot CRM
allows integration with other tools (Gmail, calendar, etc.) allows more customization than all of them. Creation and integration of lists. Horizontal and group use for the whole company. Improved performance and resource optimization [Allow integrating] calls and emails, …
Chose HubSpot CRM
HubSpot has a more customisable approach and significantly less errors than the CRMs I've used in the past. To be able to log in, and know that I can get on with my day is a blessing. Knowing you don't have to spend time each day troubleshooting recurring issues is a delight.
Chose HubSpot CRM
Compared to Wrike, it is much more user-friendly. It has multiple levels of dropdowns and different ways to view the stats or timelines you're working in. Wrike did not provide these features and made it very confusing to track where each project was. Also, HubSpot CRM creates …
Chose HubSpot CRM
HubSpot does everything Pipedrive does plus a whole lot more. Really is no comparison.
Chose HubSpot CRM
Currently starting with service hub after deploying sales starter, marketing starter, and enterprise sales
Chose HubSpot CRM
More options and more integration to 3rd party apps.
Chose HubSpot CRM
HubSpot is more comprehensive in features but not as good as Pipedrive on automation and pipeline management.
Chose HubSpot CRM
HubSpot was MUCH more easy to manage, teach, and execute. It saved time, added lots of resources to the team, and helped bring oil to the digital marketing strategies. Eloqua was more complex in an unnecessary way for my teams throughout the time I have needed a marketing …
Chose HubSpot CRM
Hubspot CRM is much simpler than other CRMs I have used. We use the free version of Hubspot right now because it came with our subscription. I think SFDC is a better overall tool, but it isn't effective if you have bad SFDC administrators. Ultimately the ease of use of the …
Chose HubSpot CRM
We were using Capsule before HubSpot and we also evaluated Infusionsoft. HubSpot CRM has the best user interface by far and is also the best value for money...seeing as it's free. Capsule was ugly, and didn't have half of the capabilities that HubSpot has. Infusionsoft was …
Trello
Chose Trello
Trello won becuase of the easy drag and drop feature that makes it simple for team members to jump on and use from day one. That said, Asans has way more features and for a tech-savvy person it would be the choice; it is still user-friendly. While it has a steeper learning …
Chose Trello
Trello is a great tool for collaboration and has a lot of features for integrating other applications. Team members can then collaborate on the various cards on each board, and tag each other when necessary. It focuses more on working on tasks from a user experience …
Chose Trello
Trello is better than the other two mentioned in my opinion because of its flexibility as a tool, as well as its price (or lack thereof). We used the other two tools for a while before Trello and left them because of pricing (having to pay per user or per project) and because …
Features
HubSpot CRMTrello
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.1
1641 Ratings
4% above category average
Trello
-
Ratings
Customer data management / contact management8.91580 Ratings00 Ratings
Workflow management8.41548 Ratings00 Ratings
Territory management4.9184 Ratings00 Ratings
Opportunity management8.61484 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.61597 Ratings00 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management8.31086 Ratings00 Ratings
Interaction tracking8.91543 Ratings00 Ratings
Channel / partner relationship management8.2186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.9
1101 Ratings
3% above category average
Trello
-
Ratings
Case management8.41023 Ratings00 Ratings
Call center management7.5881 Ratings00 Ratings
Help desk management7.9942 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.7
1450 Ratings
12% above category average
Trello
-
Ratings
Lead management8.81370 Ratings00 Ratings
Email marketing8.61381 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
8.2
1500 Ratings
7% above category average
Trello
-
Ratings
Task management8.41435 Ratings00 Ratings
Billing and invoicing management7.8753 Ratings00 Ratings
Reporting8.51330 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
8.2
1467 Ratings
8% above category average
Trello
-
Ratings
Forecasting8.11156 Ratings00 Ratings
Pipeline visualization8.51394 Ratings00 Ratings
Customizable reports8.21353 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.9
1401 Ratings
3% above category average
Trello
-
Ratings
Custom fields8.51372 Ratings00 Ratings
Custom objects8.41196 Ratings00 Ratings
Scripting environment6.3132 Ratings00 Ratings
API for custom integration8.4979 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
9.0
1360 Ratings
7% above category average
Trello
-
Ratings
Single sign-on capability9.01220 Ratings00 Ratings
Role-based user permissions9.01297 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.8
932 Ratings
5% above category average
Trello
-
Ratings
Social data7.7914 Ratings00 Ratings
Social engagement8.0902 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
8.3
1044 Ratings
11% above category average
Trello
-
Ratings
Marketing automation8.41037 Ratings00 Ratings
Compensation management8.2682 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
8.2
1233 Ratings
9% above category average
Trello
-
Ratings
Mobile access8.21233 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
HubSpot CRM
-
Ratings
Trello
8.5
222 Ratings
11% above category average
Task Management00 Ratings9.5222 Ratings
Resource Management00 Ratings9.3185 Ratings
Gantt Charts00 Ratings7.273 Ratings
Scheduling00 Ratings9.1168 Ratings
Workflow Automation00 Ratings8.2142 Ratings
Team Collaboration00 Ratings9.1218 Ratings
Support for Agile Methodology00 Ratings8.8147 Ratings
Support for Waterfall Methodology00 Ratings7.5115 Ratings
Document Management00 Ratings8.3159 Ratings
Email integration00 Ratings7.8146 Ratings
Mobile Access00 Ratings9.1192 Ratings
Timesheet Tracking00 Ratings9.388 Ratings
Change request and Case Management00 Ratings8.8102 Ratings
Budget and Expense Management00 Ratings7.773 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
HubSpot CRM
-
Ratings
Trello
5.9
72 Ratings
25% below category average
Quotes/estimates00 Ratings6.149 Ratings
Invoicing00 Ratings5.142 Ratings
Project & financial reporting00 Ratings6.658 Ratings
Integration with accounting software00 Ratings6.044 Ratings
Best Alternatives
HubSpot CRMTrello
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Stackby
Stackby
Score 9.1 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
InEight
InEight
Score 9.5 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
InEight
InEight
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMTrello
Likelihood to Recommend
8.2
(1639 ratings)
9.3
(221 ratings)
Likelihood to Renew
9.5
(30 ratings)
9.9
(6 ratings)
Usability
7.9
(1487 ratings)
9.3
(59 ratings)
Availability
8.2
(1 ratings)
10.0
(1 ratings)
Performance
6.4
(1 ratings)
10.0
(1 ratings)
Support Rating
6.4
(24 ratings)
9.9
(81 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
7.7
(9 ratings)
8.0
(2 ratings)
Configurability
4.5
(1 ratings)
5.0
(1 ratings)
Contract Terms and Pricing Model
5.5
(1 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
7.3
(1 ratings)
10.0
(1 ratings)
Vendor post-sale
6.4
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMTrello
Likelihood to Recommend
HubSpot
Most of our clients are either government institutions or Education sector clients, such as universities, colleges, Coaching Institutes, and Competitive boards. We store their data in a single place. That means we can keep our one client's data in one place without any confusion. Our data is always clear and understandable while it is in HubSpot CRM.
Read full review
Atlassian
For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
Read full review
Pros
HubSpot
  • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
  • Task management is simple but effective.
  • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
  • Gmail integration is quite smooth along with email tracking.
Read full review
Atlassian
  • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
  • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
  • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
Read full review
Cons
HubSpot
  • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
  • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
  • I would like to see more native options for automation.
Read full review
Atlassian
  • I use colour coding a lot so I would like a wider range of colour options.
  • Also as a visual thinker I would like to be able to easily add images to cards.
  • I would like to be able to attach a wider range of file formats to cards.
Read full review
Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Atlassian
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
Read full review
Usability
HubSpot
It's designed to get started quickly. The basic level of features and functions is elementary to use. It's highly adaptable to your organization's needs and how you want to utilize the CRM. It can be easily accessed via the web and mobile, and has been seamlessly integrated into other tools we use outside of Hubspot.
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Atlassian
Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
Read full review
Reliability and Availability
HubSpot
No answers on this topic
Atlassian
yes always support available when I need it!
Read full review
Performance
HubSpot
No answers on this topic
Atlassian
Never experienced issues with the above!
Read full review
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Atlassian
I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
Read full review
In-Person Training
HubSpot
No answers on this topic
Atlassian
It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
Read full review
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Atlassian
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
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Alternatives Considered
HubSpot
Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the deal and bring in business. I didn't find this in any other CRMs, and it's a very important factor for any startup to thrive.
Read full review
Atlassian
Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
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Scalability
HubSpot
No answers on this topic
Atlassian
Feels like anyone across the org (no matter their location) can use the tool easily!
Read full review
Professional Services
HubSpot
No answers on this topic
Atlassian
Not sure if we use those
Read full review
Return on Investment
HubSpot
  • Tough to measure specifically, but time gained by having contacts available at-a-glance
  • Approximately 12% increase in Sales team following up on quotes, leading to a 4-7% increase in positive outcomes from conversations with customers (negotiations whereas they may have been lost previously with no post-quote contact)
Read full review
Atlassian
  • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
  • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
  • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.