What users are saying about
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Top Rated
2617 Ratings
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Top Rated
2440 Ratings

HubSpot CRM

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Top Rated
2617 Ratings
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Score 8.4 out of 100

Trello

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Top Rated
2440 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    HubSpot CRM

    82%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    818 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    793 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    763 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    811 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.1
    81%
    522 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    788 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.8

    HubSpot CRM

    78%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    8.1
    81%
    503 Ratings
    N/A
    0 Ratings

    Call center management

    7.7
    77%
    441 Ratings
    N/A
    0 Ratings

    Help desk management

    7.7
    77%
    466 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    HubSpot CRM

    88%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    705 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    701 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.0

    HubSpot CRM

    80%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.4
    84%
    732 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.2
    72%
    356 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    685 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.2

    HubSpot CRM

    82%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    584 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    708 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.3
    83%
    692 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    HubSpot CRM

    79%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    716 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    607 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    488 Ratings
    N/A
    0 Ratings

    Security

    8.7

    HubSpot CRM

    87%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    607 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    652 Ratings
    N/A
    0 Ratings

    Social CRM

    8.0

    HubSpot CRM

    80%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    478 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    474 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.2

    HubSpot CRM

    82%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.6
    86%
    529 Ratings
    N/A
    0 Ratings

    Compensation management

    7.9
    79%
    329 Ratings
    N/A
    0 Ratings

    Platform

    7.6

    HubSpot CRM

    76%

    Trello

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.6
    76%
    616 Ratings
    N/A
    0 Ratings

    Project Management

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.9

    Trello

    79%
    Trello ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.3
    93%
    201 Ratings

    Resource Management

    N/A
    0 Ratings
    8.0
    80%
    167 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.0
    70%
    67 Ratings

    Scheduling

    N/A
    0 Ratings
    8.1
    81%
    153 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    127 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.8
    88%
    197 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.5
    85%
    136 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.9
    79%
    107 Ratings

    Document Management

    N/A
    0 Ratings
    7.4
    74%
    144 Ratings

    Email integration

    N/A
    0 Ratings
    7.3
    73%
    134 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.3
    83%
    177 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.8
    78%
    81 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    7.6
    76%
    93 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    6.5
    65%
    69 Ratings

    Professional Services Automation

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.2

    Trello

    72%
    Trello ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    6.7
    67%
    47 Ratings

    Invoicing

    N/A
    0 Ratings
    7.0
    70%
    41 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    7.0
    70%
    52 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    8.2
    82%
    42 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 1 area: Implementation Rating
    • Trello is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.7

    HubSpot CRM

    87%
    863 Ratings
    9.2

    Trello

    92%
    201 Ratings

    Likelihood to Renew

    8.8

    HubSpot CRM

    88%
    10 Ratings
    9.1

    Trello

    91%
    4 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    765 Ratings
    8.9

    Trello

    89%
    42 Ratings

    Support Rating

    8.3

    HubSpot CRM

    83%
    21 Ratings
    8.4

    Trello

    84%
    155 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings
    8.2

    Trello

    82%
    3 Ratings

    Likelihood to Recommend

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Atlassian

    It is well suited to my job requirements as I bring employees in, and I help offboard them as well. This tool helps me when I need to make sure all items are completed by a certain time frame, so I would say it holds us accountable. Someone who doesn't manage a group of people may not find this as useful when dealing with others but could use it for their own accountability when needing to track their accomplishments.
    Read full review

    Pros

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Atlassian

    • It helps make various workspaces. Each workspace can be used for a different set of task management and can be shared with the people involved.
    • Creating task lists. We can create various task lists, the list title could be the status of the task, for example, In progress, approval, completed, etc. You can slide your task cards from one list title to another.
    • Trello cards have a huge set of features like adding the heading and description of the task, you can also attach certain associated links and documents to the cards as well.
    Read full review

    Cons

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Atlassian

    • Allow tables as content for comment or description in Cards
    • Assign priority to certain cards (easy for sorting)
    • Create an open invite link for others to join/view the Trello board, without edit rights (so people don't need to install/use Trello if they want a quick glance on what's going on)
    Read full review

    Pricing Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Trello

    Starting Price

    $0

    Editions & Modules

    Trello editions and modules pricing
    EditionModules
    FreeForever Free1
    Business Class12.502
    Enterprise17.503

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Atlassian

    I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
    Read full review

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Atlassian

    Overall, Trello is a great tool to use. It's very user-friendly, very powerful and we've set it up to work well for our team. I've recommended it to others who need something free or very cheap and it's worked well for them too. If you're wanting something with more muscle, then I'd suggest looking at either monday.com or Airtable.
    Read full review

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Atlassian

    I haven't had much need to contact their support because the product is easy to use and pretty bug-free. I did reach out to them about swimlanes and I was able to find the information I needed very quickly and it was thorough and accurate information about current functionality. I love that they use their own product. That's always a good sign.
    Read full review

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Atlassian

    For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
    Read full review

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Atlassian

    Trello is easy for a non-technical person to use. Other management systems, like MS Project, frighten away less computer-savvy users. I've found this to be instrumental in getting volunteers to agree to step in and get fully involved with projects--particularly those that might span the entire year or involve many different pieces to completion.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Atlassian

    • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
    • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
    • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
    Read full review

    Screenshots

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