What users are saying about
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Top Rated
1076 Ratings
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Top Rated
1779 Ratings

HubSpot CRM

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Top Rated
1076 Ratings
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Score 8.4 out of 100

Trello

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Top Rated
1779 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Trello

Trello is great for tracking the progress of projects that have specific completion dates or tasks that must be finished in specific orders. We've used it for fundraising projects and event planning, not to mention planning of specific work projects. Trello's flexibility makes it so easy to set up and share new boards with interested parties.
Jill Nimmer-Beres | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Trello
Customer data management / contact management
HubSpot CRM
8.7
Trello
Workflow management
HubSpot CRM
7.8
Trello
Territory management
HubSpot CRM
7.2
Trello
Opportunity management
HubSpot CRM
8.1
Trello
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Trello
Contract management
HubSpot CRM
7.8
Trello
Quote & order management
HubSpot CRM
7.8
Trello
Interaction tracking
HubSpot CRM
8.3
Trello
Channel / partner relationship management
HubSpot CRM
7.5
Trello

Customer Service & Support

HubSpot CRM
7.3
Trello
Case management
HubSpot CRM
7.3
Trello
Call center management
HubSpot CRM
7.1
Trello
Help desk management
HubSpot CRM
7.6
Trello

Marketing Automation

HubSpot CRM
8.6
Trello
Lead management
HubSpot CRM
8.5
Trello
Email marketing
HubSpot CRM
8.6
Trello

CRM Project Management

HubSpot CRM
7.6
Trello
Task management
HubSpot CRM
8.2
Trello
Billing and invoicing management
HubSpot CRM
6.7
Trello
Reporting
HubSpot CRM
7.9
Trello

CRM Reporting & Analytics

HubSpot CRM
7.8
Trello
Forecasting
HubSpot CRM
7.9
Trello
Pipeline visualization
HubSpot CRM
8.0
Trello
Customizable reports
HubSpot CRM
7.5
Trello

Customization

HubSpot CRM
7.7
Trello
Custom fields
HubSpot CRM
8.2
Trello
Custom objects
HubSpot CRM
7.7
Trello
Scripting environment
HubSpot CRM
6.8
Trello
API for custom integration
HubSpot CRM
7.9
Trello

Security

HubSpot CRM
8.3
Trello
Single sign-on capability
HubSpot CRM
8.3
Trello
Role-based user permissions
HubSpot CRM
8.3
Trello

Social CRM

HubSpot CRM
7.8
Trello
Social data
HubSpot CRM
7.7
Trello
Social engagement
HubSpot CRM
7.8
Trello

Integrations with 3rd-party Software

HubSpot CRM
7.9
Trello
Marketing automation
HubSpot CRM
8.2
Trello
Compensation management
HubSpot CRM
7.7
Trello

Platform

HubSpot CRM
6.7
Trello
Mobile access
HubSpot CRM
6.7
Trello

Project Management

HubSpot CRM
Trello
7.7
Task Management
HubSpot CRM
Trello
8.8
Resource Management
HubSpot CRM
Trello
7.5
Gantt Charts
HubSpot CRM
Trello
7.0
Scheduling
HubSpot CRM
Trello
7.5
Workflow Automation
HubSpot CRM
Trello
7.2
Team Collaboration
HubSpot CRM
Trello
8.8
Support for Agile Methodology
HubSpot CRM
Trello
8.3
Support for Waterfall Methodology
HubSpot CRM
Trello
7.5
Document Management
HubSpot CRM
Trello
7.4
Email integration
HubSpot CRM
Trello
7.6
Mobile Access
HubSpot CRM
Trello
8.2
Timesheet Tracking
HubSpot CRM
Trello
7.3
Change request and Case Management
HubSpot CRM
Trello
7.3
Budget and Expense Management
HubSpot CRM
Trello
7.1

Professional Services Automation

HubSpot CRM
Trello
8.0
Quotes/estimates
HubSpot CRM
Trello
7.4
Invoicing
HubSpot CRM
Trello
7.8
Project & financial reporting
HubSpot CRM
Trello
8.2
Integration with accounting software
HubSpot CRM
Trello
8.7

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Trello

  • Easy color categorization of the "Cards" (which can represent anything from projects to tasks)
  • Ease of use overall - you can divide work into columns and move it from column to column depending on status
  • You can create multiple boards, which are spaces to store tasks (for different work contexts, or even private boards)
  • You can easily share boards with another person
  • You can easily assign tasks (Cards) to persons
  • You can store information in cards, like files and short format text
Wilbert Kramer | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Trello

  • Swim Lanes - they are nonexistent. There is a third-party tool to add them but it's buggy as all get out
  • View - I am not sure how to do it but I really wish I didn't have to pick between viewing all cards with no detail or one with all detail. Maybe the ability to collapse and expand?
  • Integrations - It would be amazing if I could easily pop action items from Gmail over to Trello, but right now I can only copy text or upload screenshot attachments.
Sarah Meerschaert | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Trello

Trello 10.0
Based on 3 answers
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
Sahr Saffa | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Trello

Trello 8.6
Based on 44 answers
Overall, Trello is a great tool to use. It's very user-friendly, very powerful and we've set it up to work well for our team. I've recommended it to others who need something free or very cheap and it's worked well for them too. If you're wanting something with more muscle, then I'd suggest looking at either monday.com or Airtable.
Jared DeLong | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Trello

Trello 8.1
Based on 161 answers
I have never needed to contact Trello's customer support team. For the most part, the app is pretty self-explanatory. I have used their help center and find it really useful, particularly their Getting Started guides, which cover everything from general information to feature deep dives and best practices. The help center is available in six different languages and the Trello Community is there to answer questions along with Trello Support.
Elissa Bernstein | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Trello

Trello 9.0
Based on 2 answers
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
Raylene Wall | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Trello

I would say Trello is very well suited for my team's needs as we are relatively small in size but frequently scale up based on the project's size and needs. We tend to use it at a basic level for organizing internal tasks and to-dos, but also develop large complicated boards when need be. It doesn't seem like other systems (like Basecamp) scale very well and really require a more consistent type of workload to make the best use of them.
Joel McAfee | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Trello

  • Trello helps me maintain visibility into what my international teams are doing - even if we can't be in the same room together, we can be on the same board together.
  • Trello helps us manage WIP so as to reduce the amount of things we are trying to do simultaneously.
  • (Negative) Our teams often use Trello as a crutch for traditional communication - instead assuming people will detect changes on the board on their own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Trello

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trello Editions & Modules

Edition
FreeForever Free
Business Class12.502
Enterprise17.502
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Trello
8.8

Likelihood to Renew

HubSpot CRM
9.1
Trello
10.0

Usability

HubSpot CRM
8.5
Trello
8.6

Support Rating

HubSpot CRM
8.3
Trello
8.1

Implementation Rating

HubSpot CRM
9.1
Trello
9.0

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