What users are saying about
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Top Rated
1586 Ratings
21 Ratings

HubSpot

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Top Rated
1586 Ratings
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Score 8.5 out of 100
21 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

HubSpot

HubSpot is well suited for many scenarios but the most prominent one in my role is following up with clients and/or prospects. It really helps me keep track of last interactions which includes notes, emails, calls, and meetings. Being able to see previous contact with a person helps me know where I have left off and also how I need to follow up. This is crucial for sales people since it is very difficult to remember all interactions and communications on your own.
Meredith Mackay | TrustRadius Reviewer

Zoho SalesIQ

Very good at visitor tracking and strongly recommend it if you are using other Zoho products like CRM. If we weren't using CRM, I'm not sure if it would have the same appeal to us. The ability to monitor and interact with CRM contacts through their all their touch points with your site is excellent and very important. I find the notifications inconsistent and do sometimes miss chats.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

HubSpot
8.5
Zoho SalesIQ
WYSIWYG email editor
HubSpot
8.3
Zoho SalesIQ
Dynamic content
HubSpot
8.2
Zoho SalesIQ
Ability to test dynamic content
HubSpot
8.0
Zoho SalesIQ
Landing pages
HubSpot
8.8
Zoho SalesIQ
A/B testing
HubSpot
8.3
Zoho SalesIQ
Mobile optimization
HubSpot
8.5
Zoho SalesIQ
Email deliverability reporting
HubSpot
8.7
Zoho SalesIQ
List management
HubSpot
8.5
Zoho SalesIQ
Triggered drip sequences
HubSpot
8.9
Zoho SalesIQ

Lead Management

HubSpot
8.4
Zoho SalesIQ
Lead nurturing
HubSpot
8.7
Zoho SalesIQ
Lead scoring and grading
HubSpot
8.3
Zoho SalesIQ
Data quality management
HubSpot
7.9
Zoho SalesIQ
Automated sales alerts and tasks
HubSpot
8.5
Zoho SalesIQ

Campaign Management

HubSpot
8.3
Zoho SalesIQ
Calendaring
HubSpot
8.2
Zoho SalesIQ
Event/webinar marketing
HubSpot
8.3
Zoho SalesIQ

Social Media Marketing

HubSpot
8.3
Zoho SalesIQ
Social sharing and campaigns
HubSpot
8.3
Zoho SalesIQ
Social profile integration
HubSpot
8.2
Zoho SalesIQ

Reporting & Analytics

HubSpot
8.5
Zoho SalesIQ
Dashboards
HubSpot
8.2
Zoho SalesIQ
Standard reports
HubSpot
8.6
Zoho SalesIQ
Custom reports
HubSpot
8.6
Zoho SalesIQ

Platform & Infrastructure

HubSpot
8.0
Zoho SalesIQ
API
HubSpot
8.0
Zoho SalesIQ
Role-based workflow & approvals
HubSpot
8.3
Zoho SalesIQ
Customizability
HubSpot
8.3
Zoho SalesIQ
Integration with Salesforce.com
HubSpot
8.2
Zoho SalesIQ
Integration with Microsoft Dynamics CRM
HubSpot
7.7
Zoho SalesIQ
Integration with SugarCRM
HubSpot
7.7
Zoho SalesIQ

Pros

HubSpot

  • Bring sales, marketing, support all together into one platform because they now offer each as it's own hub. You can purchase the ones you need, but they are all available. This is a strength because it follows HubSpot's company goal to help customers succeed and that can only be done when all areas of business succeed.
  • Listening to customers. HubSpot follows its customers' feedback and continues to improve the platform.
  • HubSpot is focused on customer success. You have a team ready to help you with products, support, and success so whether you're big or small or new or seasoned. HubSpot is there to help you succeed and they've done an awesome job of keeping that at their core.
Heather Robinette, MBA | TrustRadius Reviewer

Zoho SalesIQ

  • Synchronizing with CRM
  • Automation
  • Customization based on customer behaviour
  • Visibility of customers on the site and their actions
Srikanth Acharya | TrustRadius Reviewer

Cons

HubSpot

  • CRM function was too limited for us to use.
  • Would love to see greater flexibility with reporting dashboards.
  • Would love to be able to use spend/budget data from LinkedIn Ads connection.
  • Doesn't offer integration with CRM and suggested third-party partner was painful to work with.
  • Can't A/B test automated emails-- have to use workaround.
Sean Dunshee | TrustRadius Reviewer

Zoho SalesIQ

  • Improve the mobile app. Make it more similar to the portal but flexible to navigate.
  • Automatic leads (or actions). When a visitor meets some conditions, open a window requesting a name and email (and/or additional information).
  • Visit goals. When a visitor is the X visitor of this place today (for the month). Something like that could be cool.
Alexis Correa | TrustRadius Reviewer

Likelihood to Renew

HubSpot

HubSpot 9.9
Based on 371 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Usability

HubSpot

HubSpot 9.3
Based on 96 answers
Hubspot shows you what do and makes it easy to find the help articles you need. Over all it shows the system status well. The only issue is when there are syncing issues so you'll have to save often and make sure to refresh so you know your changes synced with the server.
Karen Rust | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Reliability and Availability

HubSpot

HubSpot 9.1
Based on 25 answers
We made a decision as an agency to only work with Hubspot. The software is easy to work with, and the support is very good
Jan Beery | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Performance

HubSpot

HubSpot 8.9
Based on 17 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Support Rating

HubSpot

HubSpot 9.9
Based on 81 answers
I had a pretty serious programming issue in my onboarding period. I called and got to someone within 10 minutes. Their hold music was not elevator music, it was Andy Grammer's latest hits which made it seem like less time. They took note of the issue, tried what they knew, and then said they would work on the issue and be in touch soon. The issue was resolved within a day! And they were so pleasant to work with
Hillary Johns | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

In-Person Training

HubSpot

HubSpot 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Online Training

HubSpot

HubSpot 9.1
Based on 26 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot

HubSpot 7.3
Based on 50 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot

We migrated from Marketo to HubSpot and noticed a difference nearly right away. Gone were hours of putting a campaign together through multiple folders only to have Marketo display the rainbow wheel of death and have the campaign disappear with all of your work. Additionally, we didn't need to have a full-time code on staff to generate beautiful and compelling email templates or landing pages. Working hand-in-hand, our new campaigns generated lead flow that helped our team deliver best-ever results and directly impact the bottom line.
Romy Ribitzky | TrustRadius Reviewer

Zoho SalesIQ

We like Zoho SalesIQ better than the HubSpot live visitor tracking; it provides more information and is much more cost effective. I find Intercom.io to be a superior product and we use it on another one of our sites and actually have a noticeably higher interaction rate. However the integration with other Zoho products is a compelling aspect.
Anonymous | TrustRadius Reviewer

Scalability

HubSpot

HubSpot 7.3
Based on 7 answers
While HubSpot initially, seven years ago, seemed built for SMBs it appears they have scaled their solution for larger enterprises. I do not have experience sending out 10 million-plus emails per month so I don't know how HubSpot would handle that. However, I do know that some other marketing automation platforms have had trouble with such scale. As such, I suggest HubSpot have one of it's enterprise customers share data on the length of time it takes to send out 1 million emails. Are we talking minutes, hours or days? Then decide what's right for you based on your business needs.
Tom Smith | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Return on Investment

HubSpot

  • For our customers and us: High Lead Conversion
  • For our customers and us: More business from digital channels
  • For our customers and us: Shorter salescykles
  • For our customers and us: ROI faster
  • For our customers and us: Heighten Brand loyalty and customer sharing.
Sara Larsen | TrustRadius Reviewer

Zoho SalesIQ

  • Definitely positive. I include it as part of a very good system that works for us as a company.
  • It's not expensive when included in the CRM plus package.
  • When synced with your database via the CRM it is a very good tool.
Lee Gardener | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HubSpot Editions & Modules

Edition
Pro$8001
Enterprise$3,2002
Starter$503
Free$04
  1. per month (includes 1,000 contacts)
  2. per month (includes 10,000 contacts)
  3. per month (includes 1,000 contacts)
  4. per month
Additional Pricing Details

Zoho SalesIQ

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho SalesIQ Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot
8.8
Zoho SalesIQ
8.5

Likelihood to Renew

HubSpot
9.9
Zoho SalesIQ

Usability

HubSpot
9.3
Zoho SalesIQ

Reliability and Availability

HubSpot
9.1
Zoho SalesIQ

Performance

HubSpot
8.9
Zoho SalesIQ

Support Rating

HubSpot
9.9
Zoho SalesIQ

In-Person Training

HubSpot
9.1
Zoho SalesIQ

Online Training

HubSpot
9.1
Zoho SalesIQ

Implementation Rating

HubSpot
7.3
Zoho SalesIQ

Scalability

HubSpot
7.3
Zoho SalesIQ

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