165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
Paddle
8.7
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
Paddle
9.0
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
Paddle
9.0
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
Paddle
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
Paddle
7.6
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
Paddle
9.5
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
Paddle
9.0
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
Paddle
10.0
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
Paddle
6.5
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
Paddle
9.0

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
Paddle
9.7
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
Paddle
9.5
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
Paddle
10.0

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
Paddle
10.0
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
Paddle
10.0

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
Paddle
8.5
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
Paddle
8.0
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
Paddle
9.0
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
Paddle

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
Paddle
9.0
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
Paddle
10.0
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
Paddle
10.0
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
Paddle
8.0
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
Paddle
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
Paddle
8.0

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
Paddle
9.3

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
Paddle

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
Paddle

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
Paddle

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
Paddle

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Paddle

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
Paddle

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
Paddle

Add comparison