What users are saying about
2 Ratings
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Score 8.3 out of 100
11 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

NetSuite SuiteBilling

Subscription-based billing where usage fluctuates is what NetSuite SuiteBilling was made for. The ability to add and remove products to a subscription is equally useful. Companies with flat-rate pricing and limited product offerings likely would not see much benefit.
Ian Larkin | TrustRadius Reviewer

PaySimple

We're a marketing agency and it's worked perfectly for our recurring payment retainers (same amount each month).
It would also work well for a company with a set product line up or a company that wants a more traditional "store" setup.
Jasmine Holmes | TrustRadius Reviewer

Pros

NetSuite SuiteBilling

  • Subscription billing with changing usage.
  • Consolidated invoicing.
  • Additional reporting specific to the software industry.
Ian Larkin | TrustRadius Reviewer

PaySimple

  • Really good support and service. It's rare that a payment company answers their phone.
  • Really simple UI. It's so easy to understand and use.
  • Nice free add-ons such as the free booking solution and the free online store option.
Anonymous | TrustRadius Reviewer

Cons

NetSuite SuiteBilling

  • Data migration is cumbersome.
  • Billing frequency could be more customizable.
Ian Larkin | TrustRadius Reviewer

PaySimple

  • The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction.
  • Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite SuiteBilling

NetSuite SuiteBilling 8.0
Based on 1 answer
NetSuite SuiteBilling is typically very fast to not only respond, but resolve any issues we face.
Ian Larkin | TrustRadius Reviewer

PaySimple

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite SuiteBilling

Salesforce offered a similar product; however, our revenue is not currently handled by Salesforce; NetSuite SuiteBilling handles it. Keeping rev rec in one area was essential to us as well as receiving the proper support for a reasonable price.
Ian Larkin | TrustRadius Reviewer

PaySimple

PaySimple feels a bit more comprehensive of a solution. The timing of invoice processing feels quicker and the bank level encryption feels more secure.
David Faustina | TrustRadius Reviewer

Return on Investment

NetSuite SuiteBilling

  • Invoice processing time has decreased.
  • Invoicing errors have decreased.
  • Less manual data entry.
Ian Larkin | TrustRadius Reviewer

PaySimple

  • It has been positive in that it has made it far easier for us to follow up on and correct billing issues.
  • The emails that go out referencing failed payments, updated payment schedules, refunds, etc... are all automatic and editable.
  • The RSS report feeds make it easy to establish the reports you need each day right in your inbox to follow up on billing related issues.
Brian Del Terzo Credilife® | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite SuiteBilling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PaySimple

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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