What users are saying about

Nextiva Business Phone Service vs Ooma Office

Nextiva Business Phone Service
29 Ratings
Ooma Office
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69 Ratings

Nextiva Business Phone Service

29 Ratings
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Score 7.5 out of 100

Based on 29 reviews and ratings

Ooma Office

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69 Ratings
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Score 9.1 out of 100

Based on 69 reviews and ratings

Feature Set Ratings

  • Nextiva Business Phone Service ranks higher in 1 feature set: Cloud PBX
  • Ooma Office ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

Nextiva Business Phone Service

87%
8.5

Ooma Office

85%
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features

Hosted PBX

8.9
89%
5 Ratings
8.6
86%
24 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
8.5
85%
30 Ratings

User templates

8.2
82%
5 Ratings
N/A
0 Ratings

Call reports

8.6
86%
5 Ratings
N/A
0 Ratings

Directory of employee names

9.0
90%
6 Ratings
8.5
85%
39 Ratings

Call Management

8.9

Nextiva Business Phone Service

89%
9.1

Ooma Office

91%
Ooma Office ranks higher in 3/5 features
Ooma Office ranks higher in 3/5 features

Answering rules

9.0
90%
7 Ratings
9.5
95%
55 Ratings

Call recording

9.5
95%
6 Ratings
8.7
87%
43 Ratings

Call park

9.0
90%
5 Ratings
8.3
83%
39 Ratings

Call screening

9.0
90%
6 Ratings
9.1
91%
48 Ratings

Message alerts

8.1
81%
7 Ratings
9.9
99%
54 Ratings

VoIP system collaboration

7.7

Nextiva Business Phone Service

77%
9.4

Ooma Office

94%
Nextiva Business Phone Service ranks higher in 3/4 features
Nextiva Business Phone Service ranks higher in 3/4 features

Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings

Audio conferencing

8.1
81%
6 Ratings
9.4
94%
42 Ratings

Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings

Instant messaging

8.8
88%
3 Ratings
N/A
0 Ratings

Mobile apps

5.4

Nextiva Business Phone Service

54%
8.9

Ooma Office

89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features

Mobile app for iOS

6.9
69%
6 Ratings
9.0
90%
50 Ratings

Mobile app for Android

3.9
39%
4 Ratings
8.8
88%
37 Ratings

Attribute Ratings

  • Ooma Office is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

9.0

Nextiva Business Phone Service

90%
8 Ratings
9.1

Ooma Office

91%
66 Ratings

Likelihood to Renew

6.0

Nextiva Business Phone Service

60%
1 Rating
8.0

Ooma Office

80%
1 Rating

Usability

8.0

Nextiva Business Phone Service

80%
1 Rating
8.3

Ooma Office

83%
8 Ratings

Support Rating

8.7

Nextiva Business Phone Service

87%
6 Ratings
8.9

Ooma Office

89%
31 Ratings

Implementation Rating

Nextiva Business Phone Service

N/A
0 Ratings
8.0

Ooma Office

80%
1 Rating

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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Scott Scanlon | TrustRadius Reviewer
Scott Scanlon
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Ooma Office

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

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Anonymous | TrustRadius Reviewer
Verified User
View all 66 answers on this topic

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol | TrustRadius Reviewer
Jose Luis Reyes Graterol
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Ooma Office

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

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Wendy White | TrustRadius Reviewer
Wendy White
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Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.

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Anonymous | TrustRadius Reviewer
Verified User
View all 8 answers on this topic

Ooma Office

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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Anonymous | TrustRadius Reviewer
Verified User
View all 66 answers on this topic

Pricing Details

Nextiva Business Phone Service

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details
—

Ooma Office

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional
$19.95

Starting Price

$0

Ooma Office Editions & Modules

Edition
Base Price$19.951
Pro$24.951
User Extension$19.951
Local Phone Number$9.951
Toll Free Number$9.951
Conference BridgeFree
Ring GroupsFree
Virtual ReceptionistFree
Number PortingFree
Toll Free Calling Plan$15.003
Expansion Base Station$99.993
Ooma DP1 Desk Phone$89.993
Ooma Linx$49.993
Ooma Wireless Adapter$49.993
Yealink IP Phones$99.993
Yealink Conference IP Phones$399.993
Cisco IP Phones$109.993
  1. per month
  2. none
  3. per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

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karthikeyan alamelumangapuram | TrustRadius Reviewer
karthikeyan alamelumangapuram
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Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton | TrustRadius Reviewer
Hunter Clayton
View all 1 answers on this topic

Ooma Office

Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

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Tom Von Braunsberg | TrustRadius Reviewer
Tom Von Braunsberg
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Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson | TrustRadius Reviewer
Josh Musson
View all 6 answers on this topic

Ooma Office

Ooma Office 8.9
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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The Post Hole Co | TrustRadius Reviewer
The Post Hole Co
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Implementation Rating

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

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karthikeyan alamelumangapuram | TrustRadius Reviewer
karthikeyan alamelumangapuram
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Alternatives Considered

Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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JAMIE RISSKY | TrustRadius Reviewer
JAMIE RISSKY
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Ooma Office

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

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Hillary Louarti | TrustRadius Reviewer
Hillary Louarti
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Return on Investment

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.

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Heather Neisen | TrustRadius Reviewer
Heather Neisen
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Ooma Office

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

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Anonymous | TrustRadius Reviewer
Verified User
View all 66 answers on this topic

Screenshots

Nextiva Business Phone Service

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