What users are saying about
29 Ratings
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Based on 29 reviews and ratings
Ooma Office
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69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 69 reviews and ratings
Feature Set Ratings
- Nextiva Business Phone Service ranks higher in 1 feature set: Cloud PBX
- Ooma Office ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps
Cloud PBX

8.7
Nextiva Business Phone Service
87%
8.5
Ooma Office
85%
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings
8.6
86%
24 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
8.5
85%
30 Ratings
User templates

8.2
82%
5 Ratings
N/A
0 Ratings
Call reports

8.6
86%
5 Ratings
N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings
8.5
85%
39 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%
9.1
Ooma Office
91%
Ooma Office ranks higher in 3/5 features
Ooma Office ranks higher in 3/5 features
Answering rules

9.0
90%
7 Ratings
9.5
95%
55 Ratings
Call recording

9.5
95%
6 Ratings
8.7
87%
43 Ratings
Call park

9.0
90%
5 Ratings
8.3
83%
39 Ratings
Call screening

9.0
90%
6 Ratings
9.1
91%
48 Ratings
Message alerts

8.1
81%
7 Ratings
9.9
99%
54 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%
9.4
Ooma Office
94%
Nextiva Business Phone Service ranks higher in 3/4 features
Nextiva Business Phone Service ranks higher in 3/4 features
Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings
9.4
94%
42 Ratings
Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings
N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%
8.9
Ooma Office
89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings
9.0
90%
50 Ratings
Mobile app for Android

3.9
39%
4 Ratings
8.8
88%
37 Ratings
Attribute Ratings
- Ooma Office is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings
9.1
Ooma Office
91%
66 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating
8.0
Ooma Office
80%
1 Rating
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating
8.3
Ooma Office
83%
8 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings
8.9
Ooma Office
89%
31 Ratings
Implementation Rating

Nextiva Business Phone Service
N/A
0 Ratings
8.0
Ooma Office
80%
1 Rating
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Ooma Office
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

Verified User
Account Manager in Customer Service
Food & Beverages Company, 11-50 employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Ooma Office
- Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
- Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
- Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
- Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Facility Manager
Payne Springs Self StorageReal Estate, 11-50 employees
Cons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesOoma Office
- Cell phone app could be a little easier to use.
- Ooma Desktop needs some tweaking to make it more user friendly.
- I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Verified User
Professional in Other
Insurance Company, 1-10 employeesPricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Ooma Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$19.95
Starting Price
$0
Ooma Office Editions & Modules
Edition
Base Price | $19.951 |
---|---|
Pro | $24.951 |
User Extension | $19.951 |
Local Phone Number | $9.951 |
Toll Free Number | $9.951 |
Conference Bridge | Free |
Ring Groups | Free |
Virtual Receptionist | Free |
Number Porting | Free |
Toll Free Calling Plan | $15.003 |
Expansion Base Station | $99.993 |
Ooma DP1 Desk Phone | $89.993 |
Ooma Linx | $49.993 |
Ooma Wireless Adapter | $49.993 |
Yealink IP Phones | $99.993 |
Yealink Conference IP Phones | $399.993 |
Cisco IP Phones | $109.993 |
- per month
- none
- per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesOoma Office
Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Ooma Office
Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
President
Von Enterprises, Inc.Consumer Services, 11-50 employees
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Ooma Office
Ooma Office 8.9
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Operations Manager
The Post Hole CompanyConstruction, 11-50 employees
Implementation Rating
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Ooma Office
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Manager
Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees
Return on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Ooma Office
- System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
- It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

Verified User
C-Level Executive in Corporate
Law Practice Company, 1-10 employees