Nextiva Business Phone Service vs Ooma Office | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 16 reviews and ratings

Score 9.3 out of 10

Based on 38 reviews and ratings

Feature Rating Comparison

Nextiva Business Phone Service

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

Nextiva Business Phone Service

Ooma Office

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Nextiva Business Phone Service

Ooma Office

Mobile app for iOS

Mobile app for Android

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

Read full review

Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

View all 7 answers on this topic

Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

Read full review

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

View all 36 answers on this topic

Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

Read full review

Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

View all 7 answers on this topic

Cell phone app could be a little easier to use.
Ooma Desktop needs some tweaking to make it more user friendly.
I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Read full review

Verified User

Professional in Other

Insurance Company, 1-10 employees

View all 36 answers on this topic

Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

Read full review

Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

Read full review

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

View all 1 answers on this topic

Ooma Office 8.4

Based on 7 answers

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

Read full review

Tom Von Braunsberg

President

Von Enterprises, Inc.Consumer Services, 11-50 employees

View all 7 answers on this topic

Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

Read full review

ISR

SetscheduleReal Estate, 51-200 employees

View all 6 answers on this topic

Ooma Office 9.7

Based on 30 answers

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

Read full review

The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

View all 30 answers on this topic

Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

Read full review

Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

View all 7 answers on this topic

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.

Read full review

Verified User

Executive in Sales

Wholesale Company, 1-10 employees

View all 36 answers on this topic

Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

Read full review

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

View all 7 answers on this topic

System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

Read full review

Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

View all 36 answers on this topic

Screenshots

—

See All (4) Ooma Office Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95*

* per user/month

Ooma Office Editions & Modules

Edition

Base Price	$19.95¹
Pro	$24.95¹
User Extension	$19.95¹
Local Phone Number	$9.95¹
Toll Free Number	$9.95¹
Conference Bridge	Free
Ring Groups	Free
Virtual Receptionist	Free
Number Porting	Free
Toll Free Calling Plan	$15.00³
Expansion Base Station	$99.99³
Ooma DP1 Desk Phone	$89.99³
Ooma Linx	$49.99³
Ooma Wireless Adapter	$49.99³
Yealink IP Phones	$99.99³
Yealink Conference IP Phones	$399.99³
Cisco IP Phones	$109.99³

per month
per month

Additional Pricing Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Nextiva Business Phone Service

Ooma Office

Nextiva Business Phone Service

Ooma Office

Nextiva Business Phone Service

Ooma Office

Nextiva Business Phone Service

Ooma Office

Add comparison