Nextiva vs. Ooma Office

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$30.95
per month per user (1-4 users)
Ooma Office
Score 7.2 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
NextivaOoma Office
Editions & Modules
Essential
$25.95
per month per user (20-99 users)
Professional
$30.95
per month per user (20-99 users)
Enterprise
$40.95
per month per user (20-99 users)
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
NextivaOoma Office
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$19.95 per user/month
Additional DetailsDiscount available for annual pricing.Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.
More Pricing Information
Community Pulse
NextivaOoma Office
Considered Both Products
Nextiva
Chose Nextiva
Ooma does not have many call center features
Chose Nextiva
We went from Vonage to 8x8 to Ooma, then bad issues at RingCentral before finally finding Nextiva's quality service.
Chose Nextiva
I tested Ooma as part of my due diligence. I found Nextiva Business Phone Service offered my office better features and support for the cost.
Chose Nextiva
The main reasons why I switched to Nextiva from these other providers are some of the features including: better call flow/management options, better customer service/support, and more premium design/layout. It was also similarly priced. I did have to trade a few things for …
Ooma Office
Chose Ooma Office
So much better, easier to use and less expensive! Overall better product. Support is heads and tails above what Nextiva pretends to offer its customers! I will save over $6000 my first year alone with Ooma. Thank you for making such a great product. You will help small …
Top Pros
Top Cons
Features
NextivaOoma Office
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva
9.2
214 Ratings
15% above category average
Ooma Office
8.1
47 Ratings
2% above category average
Hosted PBX9.496 Ratings8.425 Ratings
Multi-level Interactive Voice Response (IVR)9.4115 Ratings7.831 Ratings
User templates8.8133 Ratings00 Ratings
Call reports9.2179 Ratings00 Ratings
Directory of employee names9.4175 Ratings8.141 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva
9.2
234 Ratings
11% above category average
Ooma Office
8.9
65 Ratings
7% above category average
Answering rules9.4210 Ratings9.357 Ratings
Call recording9.1178 Ratings8.244 Ratings
Call park9.2166 Ratings8.540 Ratings
Call screening9.2170 Ratings8.850 Ratings
Message alerts9.1208 Ratings9.656 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva
8.8
160 Ratings
10% above category average
Ooma Office
9.2
43 Ratings
14% above category average
Video conferencing8.778 Ratings00 Ratings
Audio conferencing9.2140 Ratings9.243 Ratings
Video screen sharing8.566 Ratings00 Ratings
Instant messaging8.7108 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva
8.7
200 Ratings
8% above category average
Ooma Office
9.0
65 Ratings
11% above category average
Mobile app for iOS8.8171 Ratings9.052 Ratings
Mobile app for Android8.7140 Ratings9.039 Ratings
Best Alternatives
NextivaOoma Office
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NextivaOoma Office
Likelihood to Recommend
9.3
(250 ratings)
8.8
(68 ratings)
Likelihood to Renew
9.4
(7 ratings)
8.0
(1 ratings)
Usability
9.3
(6 ratings)
8.1
(8 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(8 ratings)
8.1
(31 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.6
(4 ratings)
8.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
NextivaOoma Office
Likelihood to Recommend
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
Read full review
Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
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Pros
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
Read full review
Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Read full review
Cons
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
Read full review
Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
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Likelihood to Renew
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
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Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Usability
Nextiva
I love using all of the software products except for the phone app. Working out of the unity dashboards integrated with SSM has been so great. It is the phone app that seems to have problems. I could not find a transfer function, and the call drops on the second ring. Even if I had good phone reception, the call still drops.
Read full review
Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Read full review
Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Ooma, Inc.
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Ooma, Inc.
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review
Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Ooma, Inc.
No answers on this topic
Implementation Rating
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
Read full review
Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Alternatives Considered
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
Read full review
Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
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Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Ooma, Inc.
No answers on this topic
Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
Read full review
Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
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ScreenShots

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal