What users are saying about
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 29 reviews and ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 34 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%
Whereby
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
N/A
0 Ratings
User templates

8.2
82%
5 Ratings
N/A
0 Ratings
Call reports

8.6
86%
5 Ratings
N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings
N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%
Whereby
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings
N/A
0 Ratings
Call recording

9.5
95%
6 Ratings
N/A
0 Ratings
Call park

9.0
90%
5 Ratings
N/A
0 Ratings
Call screening

9.0
90%
6 Ratings
N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings
N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%
Whereby
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings
N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings
N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%
Whereby
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings
N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings
N/A
0 Ratings
Performance & Compatibility of Online Events Software

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.8
Whereby
88%
Whereby ranks higher in 4/4 features
Whereby ranks higher in 4/4 features
High quality audio

N/A
0 Ratings
9.5
95%
15 Ratings
High quality video

N/A
0 Ratings
9.3
93%
15 Ratings
Low bandwidth requirements

N/A
0 Ratings
9.3
93%
13 Ratings
Mobile support

N/A
0 Ratings
7.1
71%
12 Ratings
Screen Sharing

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.7
Whereby
87%
Whereby ranks higher in 2/2 features
Whereby ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings
9.4
94%
14 Ratings
Whiteboards

N/A
0 Ratings
8.0
80%
5 Ratings
Online Meetings / Events

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.1
Whereby
81%
Whereby ranks higher in 5/5 features
Whereby ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings
7.9
79%
6 Ratings
Meeting initiation

N/A
0 Ratings
9.3
93%
11 Ratings
Integrates with social media

N/A
0 Ratings
7.1
71%
4 Ratings
Record meetings / events

N/A
0 Ratings
7.3
73%
8 Ratings
Slideshows

N/A
0 Ratings
8.9
89%
7 Ratings
Online Events Collaboration

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.5
Whereby
85%
Whereby ranks higher in 3/3 features
Whereby ranks higher in 3/3 features
Live chat

N/A
0 Ratings
9.2
92%
10 Ratings
Audience polling

N/A
0 Ratings
7.9
79%
3 Ratings
Q&A

N/A
0 Ratings
8.5
85%
3 Ratings
Online Events Security

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.2
Whereby
82%
Whereby ranks higher in 3/3 features
Whereby ranks higher in 3/3 features
User authentication

N/A
0 Ratings
8.4
84%
8 Ratings
Participant roles & permissions

N/A
0 Ratings
8.4
84%
10 Ratings
Confidential attendee list

N/A
0 Ratings
7.6
76%
6 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Whereby is rated higher in 2 areas: Likelihood to Renew, Usability
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings
8.7
Whereby
87%
16 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating
10.0
Whereby
100%
2 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating
10.0
Whereby
100%
2 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings
5.8
Whereby
58%
17 Ratings
Implementation Rating

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Whereby
100%
1 Rating
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Whereby
If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.

Verified User
Technician in Information Technology
Banking Company, 51-200 employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Whereby
- Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
- Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Senior Front-end developer
Velocity PartnersInformation Technology and Services, 201-500 employees
Cons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesWhereby
- The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
- I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Senior Product Manager
SnapEngage | Enterprise Chat SolutionComputer Software, 11-50 employees
Pricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Whereby
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 per user
Whereby Editions & Modules
Edition
Free | $01 |
---|---|
Pro | $9.991 |
Business | $59.99 and up2 |
- per user
- per user/room
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesWhereby
Whereby 10.0
Based on 2 answers
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Senior Front-end developer
Velocity PartnersInformation Technology and Services, 201-500 employees
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Whereby
Whereby 10.0
Based on 2 answers
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Senior Front-end developer
Velocity PartnersInformation Technology and Services, 201-500 employees
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Whereby
Whereby 5.8
Based on 17 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Cloud Integration Consultant
Viden GroupAccounting, 51-200 employees
Implementation Rating
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Whereby
Whereby 10.0
Based on 1 answer
After a recommendation from a partner, as the system is very easy to use, we simply start.
Sócio / Designer Gráfico
LRT Comunicação CorporativaDesign, 1-10 employees
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Whereby
For me it was Zoom, Google Meet vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and Google Meet always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.

Verified User
C-Level Executive in Engineering
Internet Company, 1-10 employeesReturn on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Whereby
- My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
- Easy to use, no login issues and is user friendly application.
- I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
Associate Project Manager
BoxinallInformation Technology & Services, 51-200 employees