Nextiva Business Phone Service vs Whereby | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 16 reviews and ratings

Score 8.9 out of 10

Based on 28 reviews and ratings

Feature Rating Comparison

Nextiva Business Phone Service

Whereby

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Whereby

Answering rules

Call recording

Call park

Call screening

Message alerts

Nextiva Business Phone Service

Whereby

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Nextiva Business Phone Service

Whereby

Mobile app for iOS

Mobile app for Android

Nextiva Business Phone Service

Whereby

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Nextiva Business Phone Service

Whereby

Desktop sharing

Whiteboards

Nextiva Business Phone Service

Whereby

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Nextiva Business Phone Service

Whereby

Live chat

Audience polling

Q&A

Nextiva Business Phone Service

Whereby

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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Whereby does not require any download file?
We can easily join meeting with only two clicks.
[The] link is short and easy to share. Unlike other software where [the] link is 30+ words.
The emoji collection and response on the screen [are] very ideal.

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Network Development

Container xChangeLogistics & Supply Chain, 201-500 employees

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Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.

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Michael Ball-Marian

Senior Product Manager

SnapEngage | Enterprise Chat SolutionComputer Software, 11-50 employees

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Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

View all 1 answers on this topic

Whereby 9.9

Based on 2 answers

We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.

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Senior Front-end developer

Velocity PartnersInformation Technology and Services, 201-500 employees

View all 2 answers on this topic

Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Whereby 10.0

Based on 2 answers

Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.

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Senior Front-end developer

Velocity PartnersInformation Technology and Services, 201-500 employees

View all 2 answers on this topic

Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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ISR

SetscheduleReal Estate, 51-200 employees

View all 6 answers on this topic

Whereby 7.3

Based on 17 answers

Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.

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Cloud Integration Consultant

Viden GroupAccounting, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Whereby 10.0

Based on 1 answer

After a recommendation from a partner, as the system is very easy to use, we simply start.

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Leonardo Barbosa Corrêa

Sócio / Designer Gráfico

LRT Comunicação CorporativaDesign, 1-10 employees

View all 1 answers on this topic

Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

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Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

View all 7 answers on this topic

I did not evaluate other applications against Whereby, because we had a very specific need, which was the partner that we would use the solution, only accepted to use Whereby, so, we accepted to use the solution. As it was for a specific period, there was no problem. And in the end, it proved to be a very stable, very fast solution, with no need for crazy plugins or anything. Basically, it was access[ed] and use.

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Verified User

Technician in Information Technology

Banking Company, 51-200 employees

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Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

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IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
Easy to drop-by and have a small talk with clients/teammates within COVID era.
The URL makes you look fancy instead of a random hash.

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Verified User

C-Level Executive in Engineering

Internet Company, 1-10 employees

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Screenshots

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See All (6) Whereby Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Whereby Editions & Modules

Edition

Free	$0¹
Pro	$9.99¹
Business	$59.99 and up²

per user
per user/room

Additional Pricing Details

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Rating Summary

Nextiva Business Phone Service

Whereby

Nextiva Business Phone Service

Whereby

Nextiva Business Phone Service

Whereby

Nextiva Business Phone Service

Whereby

Nextiva Business Phone Service

Whereby

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