What users are saying about
29 Ratings
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Score 7.5 out of 100
34 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    Nextiva Business Phone Service

    87%

    Whereby

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Nextiva Business Phone Service

    89%

    Whereby

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.7

    Nextiva Business Phone Service

    77%

    Whereby

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.4

    Nextiva Business Phone Service

    54%

    Whereby

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    3.9
    39%
    4 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.8

    Whereby

    88%
    Whereby ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    High quality video

    N/A
    0 Ratings
    9.3
    93%
    15 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    9.3
    93%
    13 Ratings

    Mobile support

    N/A
    0 Ratings
    7.1
    71%
    12 Ratings

    Screen Sharing

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.7

    Whereby

    87%
    Whereby ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.4
    94%
    14 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Online Meetings / Events

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.1

    Whereby

    81%
    Whereby ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Meeting initiation

    N/A
    0 Ratings
    9.3
    93%
    11 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.3
    73%
    8 Ratings

    Slideshows

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Online Events Collaboration

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.5

    Whereby

    85%
    Whereby ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    9.2
    92%
    10 Ratings

    Audience polling

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Online Events Security

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.2

    Whereby

    82%
    Whereby ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Attribute Ratings

    • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Whereby is rated higher in 2 areas: Likelihood to Renew, Usability

    Likelihood to Recommend

    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings
    8.7

    Whereby

    87%
    16 Ratings

    Likelihood to Renew

    6.0

    Nextiva Business Phone Service

    60%
    1 Rating
    10.0

    Whereby

    100%
    2 Ratings

    Usability

    8.0

    Nextiva Business Phone Service

    80%
    1 Rating
    10.0

    Whereby

    100%
    2 Ratings

    Support Rating

    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings
    5.8

    Whereby

    58%
    17 Ratings

    Implementation Rating

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Whereby

    100%
    1 Rating

    Likelihood to Recommend

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Scott Scanlon | TrustRadius Reviewer

    Whereby

    If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
    Anonymous | TrustRadius Reviewer

    Pros

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Jose Luis Reyes Graterol | TrustRadius Reviewer

    Whereby

    • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
    • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
    Hernán Silva | TrustRadius Reviewer

    Cons

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Anonymous | TrustRadius Reviewer

    Whereby

    • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
    • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
    Michael Ball-Marian | TrustRadius Reviewer

    Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details

    Whereby

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    Whereby Editions & Modules

    Edition
    Free$01
    Pro$9.991
    Business$59.99 and up2
    1. per user
    2. per user/room
    Additional Pricing Details

    Likelihood to Renew

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision
    Anonymous | TrustRadius Reviewer

    Whereby

    Whereby 10.0
    Based on 2 answers
    We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
    Hernán Silva | TrustRadius Reviewer

    Usability

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.
    Hunter Clayton | TrustRadius Reviewer

    Whereby

    Whereby 10.0
    Based on 2 answers
    Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
    Hernán Silva | TrustRadius Reviewer

    Support Rating

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Josh Musson | TrustRadius Reviewer

    Whereby

    Whereby 5.8
    Based on 17 answers
    Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
    Alvin Landicho | TrustRadius Reviewer

    Implementation Rating

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Whereby

    Whereby 10.0
    Based on 1 answer
    After a recommendation from a partner, as the system is very easy to use, we simply start.
    Leonardo Barbosa Corrêa | TrustRadius Reviewer

    Alternatives Considered

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    JAMIE RISSKY | TrustRadius Reviewer

    Whereby

    For me it was Zoom, Google Meet vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and Google Meet always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Heather Neisen | TrustRadius Reviewer

    Whereby

    • My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
    • Easy to use, no login issues and is user friendly application.
    • I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
    Rohan Kumar | TrustRadius Reviewer

    Screenshots

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