What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Whereby

[Whereby] is great for small teams within an organization. It is simple to use and quick to join. It can't be your main communication tool as it lacks most of the core features. Screen sharing quality is great. It can't handle large meetings. If video quality is utmost priority then this tool isn't for you.
Sandeep Reyyi | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Whereby
Hosted PBX
Nextiva Business Phone Service
8.1
Whereby
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Whereby
User templates
Nextiva Business Phone Service
7.4
Whereby
Call reports
Nextiva Business Phone Service
8.8
Whereby
Directory of employee names
Nextiva Business Phone Service
7.7
Whereby

Call Management

Nextiva Business Phone Service
8.2
Whereby
Answering rules
Nextiva Business Phone Service
8.2
Whereby
Call recording
Nextiva Business Phone Service
9.1
Whereby
Call park
Nextiva Business Phone Service
7.9
Whereby
Call screening
Nextiva Business Phone Service
8.2
Whereby
Message alerts
Nextiva Business Phone Service
7.6
Whereby

VoIP system collaboration

Nextiva Business Phone Service
7.5
Whereby
Video conferencing
Nextiva Business Phone Service
7.1
Whereby
Audio conferencing
Nextiva Business Phone Service
7.6
Whereby
Video screen sharing
Nextiva Business Phone Service
7.6
Whereby
Instant messaging
Nextiva Business Phone Service
7.6
Whereby

Mobile apps

Nextiva Business Phone Service
7.4
Whereby
Mobile app for iOS
Nextiva Business Phone Service
8.2
Whereby
Mobile app for Android
Nextiva Business Phone Service
6.5
Whereby

Performance & Compatibility of Online Events Software

Nextiva Business Phone Service
Whereby
8.1
High quality audio
Nextiva Business Phone Service
Whereby
8.6
High quality video
Nextiva Business Phone Service
Whereby
8.6
Low bandwidth requirements
Nextiva Business Phone Service
Whereby
8.4
Mobile support
Nextiva Business Phone Service
Whereby
6.7

Screen Sharing

Nextiva Business Phone Service
Whereby
7.7
Desktop sharing
Nextiva Business Phone Service
Whereby
8.8
Whiteboards
Nextiva Business Phone Service
Whereby
6.6

Online Meetings / Events

Nextiva Business Phone Service
Whereby
7.9
Calendar integration
Nextiva Business Phone Service
Whereby
6.9
Meeting initiation
Nextiva Business Phone Service
Whereby
9.2
Integrates with social media
Nextiva Business Phone Service
Whereby
8.2
Record meetings / events
Nextiva Business Phone Service
Whereby
6.8
Slideshows
Nextiva Business Phone Service
Whereby
8.2

Online Events Collaboration

Nextiva Business Phone Service
Whereby
7.3
Live chat
Nextiva Business Phone Service
Whereby
8.5
Audience polling
Nextiva Business Phone Service
Whereby
6.6
Q&A
Nextiva Business Phone Service
Whereby
6.9

Online Events Security

Nextiva Business Phone Service
Whereby
7.2
User authentication
Nextiva Business Phone Service
Whereby
7.4
Participant roles & permissions
Nextiva Business Phone Service
Whereby
7.6
Confidential attendee list
Nextiva Business Phone Service
Whereby
6.6

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Whereby

  • Whereby does not require any download file?
  • We can easily join meeting with only two clicks.
  • [The] link is short and easy to share. Unlike other software where [the] link is 30+ words.
  • The emoji collection and response on the screen [are] very ideal.
Omer Yaqoob | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Whereby

  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Michael Ball-Marian | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Whereby

Whereby 9.9
Based on 2 answers
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva | TrustRadius Reviewer

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Whereby

Whereby 10.0
Based on 2 answers
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva | TrustRadius Reviewer

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Whereby

Whereby 7.3
Based on 17 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Alvin Landicho | TrustRadius Reviewer

Implementation Rating

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Whereby

Whereby 10.0
Based on 1 answer
After a recommendation from a partner, as the system is very easy to use, we simply start.
Leonardo Barbosa Corrêa | TrustRadius Reviewer

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Whereby

I did not evaluate other applications against Whereby, because we had a very specific need, which was the partner that we would use the solution, only accepted to use Whereby, so, we accepted to use the solution. As it was for a specific period, there was no problem. And in the end, it proved to be a very stable, very fast solution, with no need for crazy plugins or anything. Basically, it was access[ed] and use.
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Whereby

  • In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
  • Easy to drop-by and have a small talk with clients/teammates within COVID era.
  • The URL makes you look fancy instead of a random hash.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Whereby
8.9

Likelihood to Renew

Nextiva Business Phone Service
6.0
Whereby
9.9

Usability

Nextiva Business Phone Service
8.0
Whereby
10.0

Support Rating

Nextiva Business Phone Service
8.7
Whereby
7.3

Implementation Rating

Nextiva Business Phone Service
Whereby
10.0

Add comparison