NICE Satmetrix vs Zoho Survey

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

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Feature Rating Comparison

NICE Satmetrix

Zoho Survey

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

Zoho Survey

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

Zoho Survey

Survey logic flexibility

NICE Satmetrix

Zoho Survey

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

Zoho Survey

Access controls

Compliance

NICE Satmetrix

Zoho Survey

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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My use of Zoho Survey is very limited. I am responsible for making sure we get all of our NPS responses back. I've never had any issues doing so!

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Amy Gray

Customer Engagement Specialist

PropertyGuys.comReal Estate, 11-50 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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It can be a little "clunky" if you are not experienced in how Zoho Products work
The pricing is a little harder to grasp than other products
Customization is not as flexible as some other products out there

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Verified User

Partner in Information Technology

Automotive Company, 51-200 employees

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Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.

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Verified User

Director in Marketing

Defense & Space Company, 51-200 employees

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Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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The results obtained have been great in relation to the saving of time and money that we have saved.
It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.

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Edward Carrero

Coordinador de Proyecto

IC CORPORATION VENEZUELAInformation Technology and Services, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

NICE Satmetrix

Zoho Survey

NICE Satmetrix

Zoho Survey

Likelihood to Recommend

NICE Satmetrix

Zoho Survey

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

NICE Satmetrix

Zoho Survey

Cons

NICE Satmetrix

Zoho Survey

Likelihood to Renew

NICE Satmetrix

Zoho Survey

Alternatives Considered

NICE Satmetrix

Zoho Survey

Return on Investment

NICE Satmetrix

Zoho Survey

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison