What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- Zoho Survey ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
Survey Format & Appearance

8.0
NICE Satmetrix
80%
8.3
Zoho Survey
83%
Zoho Survey ranks higher in 2/3 features
Zoho Survey ranks higher in 2/3 features
Survey templates

8.0
80%
2 Ratings
10.0
100%
7 Ratings
Themes

8.0
80%
2 Ratings
5.1
51%
8 Ratings
Custom logo/branding

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Survey Content

8.0
NICE Satmetrix
80%
10.0
Zoho Survey
100%
Zoho Survey ranks higher in 3/3 features
Zoho Survey ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Question design help

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Multiple question types

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Survey Logic

8.0
NICE Satmetrix
80%
10.0
Zoho Survey
100%
Zoho Survey ranks higher in 1/1 features
Zoho Survey ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
10.0
Zoho Survey
100%
Zoho Survey ranks higher in 5/5 features
Zoho Survey ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Data export

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Standard reports

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Custom reports

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Analytics

8.0
80%
2 Ratings
10.0
100%
8 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
10.0
Zoho Survey
100%
Zoho Survey ranks higher in 2/2 features
Zoho Survey ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
10.0
100%
7 Ratings
Compliance

8.0
80%
2 Ratings
10.0
100%
7 Ratings
Survey Distribution

NICE Satmetrix
Feature Set Not Supported
N/A
9.9
Zoho Survey
99%
Zoho Survey ranks higher in 2/2 features
Zoho Survey ranks higher in 2/2 features
Vendor-offered crowdsourcing

N/A
0 Ratings
9.9
99%
5 Ratings
Respondent restrictions

N/A
0 Ratings
10.0
100%
7 Ratings
Attribute Ratings
- Zoho Survey is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
10.0
Zoho Survey
100%
8 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
Zoho Survey
N/A
0 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings
10.0
Zoho Survey
100%
1 Rating
Support Rating

NICE Satmetrix
N/A
0 Ratings
10.0
Zoho Survey
100%
1 Rating
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Zoho Survey
Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Zoho Survey
- Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
- The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
- The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
- Survey scoring is a great feature as well!
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Zoho Survey
- I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
Customer Engagement Specialist
PropertyGuys.comReal Estate, 11-50 employees
Pricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zoho Survey
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesZoho Survey
No score
No answers yet
No answers on this topic
Usability
NICE Satmetrix
No score
No answers yet
No answers on this topic
Zoho Survey
Zoho Survey 10.0
Based on 1 answer
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Zoho Survey
Zoho Survey 10.0
Based on 1 answer
Zoho's support is always quick to respond and troubleshoot any issues
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesZoho Survey
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.

Verified User
Partner in Information Technology
Automotive Company, 51-200 employeesReturn on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Zoho Survey
- The results obtained have been great in relation to the saving of time and money that we have saved.
- It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Coordinador de Proyecto
IC CORPORATION VENEZUELAInformation Technology and Services, 11-50 employees