What users are saying about

NICE Satmetrix vs Zoho Survey

NICE Satmetrix
16 Ratings
Zoho Survey
32 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Zoho Survey

32 Ratings
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Score 8.9 out of 100

Based on 32 reviews and ratings

Feature Set Ratings

  • Zoho Survey ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.0

NICE Satmetrix

80%
8.3

Zoho Survey

83%
Zoho Survey ranks higher in 2/3 features
Zoho Survey ranks higher in 2/3 features

Survey templates

8.0
80%
2 Ratings
10.0
100%
7 Ratings

Themes

8.0
80%
2 Ratings
5.1
51%
8 Ratings

Custom logo/branding

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Survey Content

8.0

NICE Satmetrix

80%
10.0

Zoho Survey

100%
Zoho Survey ranks higher in 3/3 features
Zoho Survey ranks higher in 3/3 features

Changes to live survey

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Question design help

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Multiple question types

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Survey Logic

8.0

NICE Satmetrix

80%
10.0

Zoho Survey

100%
Zoho Survey ranks higher in 1/1 features
Zoho Survey ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Survey Reporting & Analytics

8.0

NICE Satmetrix

80%
10.0

Zoho Survey

100%
Zoho Survey ranks higher in 5/5 features
Zoho Survey ranks higher in 5/5 features

Response tracking

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Data export

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Standard reports

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Custom reports

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Analytics

8.0
80%
2 Ratings
10.0
100%
8 Ratings

Survey Administration & Security

8.0

NICE Satmetrix

80%
10.0

Zoho Survey

100%
Zoho Survey ranks higher in 2/2 features
Zoho Survey ranks higher in 2/2 features

Access controls

8.0
80%
2 Ratings
10.0
100%
7 Ratings

Compliance

8.0
80%
2 Ratings
10.0
100%
7 Ratings

Survey Distribution

NICE Satmetrix

Feature Set Not Supported
N/A
9.9

Zoho Survey

99%
Zoho Survey ranks higher in 2/2 features
Zoho Survey ranks higher in 2/2 features

Vendor-offered crowdsourcing

N/A
0 Ratings
9.9
99%
5 Ratings

Respondent restrictions

N/A
0 Ratings
10.0
100%
7 Ratings

Attribute Ratings

  • Zoho Survey is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.0

NICE Satmetrix

40%
7 Ratings
10.0

Zoho Survey

100%
8 Ratings

Likelihood to Renew

5.1

NICE Satmetrix

51%
5 Ratings

Zoho Survey

N/A
0 Ratings

Usability

NICE Satmetrix

N/A
0 Ratings
10.0

Zoho Survey

100%
1 Rating

Support Rating

NICE Satmetrix

N/A
0 Ratings
10.0

Zoho Survey

100%
1 Rating

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight | TrustRadius Reviewer
Simon Whight
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Zoho Survey

Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.

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John Hinson | TrustRadius Reviewer
John Hinson
View all 8 answers on this topic

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
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Zoho Survey

  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!

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Jon Porreca | TrustRadius Reviewer
Jon Porreca
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Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
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Zoho Survey

  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.

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Amy Gray | TrustRadius Reviewer
Amy Gray
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Pricing Details

NICE Satmetrix

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Zoho Survey

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
—

Starting Price

—

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Zoho Survey

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Zoho Survey

Zoho Survey 10.0
Based on 1 answer
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.

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John Hinson | TrustRadius Reviewer
John Hinson
View all 1 answers on this topic

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Zoho Survey

Zoho Survey 10.0
Based on 1 answer
Zoho's support is always quick to respond and troubleshoot any issues

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John Hinson | TrustRadius Reviewer
John Hinson
View all 1 answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

Zoho Survey

We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.

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Anonymous | TrustRadius Reviewer
Verified User
View all 8 answers on this topic

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison | TrustRadius Reviewer
Rob Ellison
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Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.

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Edward Carrero | TrustRadius Reviewer
Edward Carrero
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