What users are saying about
15 Ratings
19 Ratings
15 Ratings
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Score 8.1 out of 100
19 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Zoho Survey

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Zoho Survey
9.1
Survey templates
NICE Satmetrix
8.0
Zoho Survey
9.2
Themes
NICE Satmetrix
8.0
Zoho Survey
8.9
Custom logo/branding
NICE Satmetrix
8.0
Zoho Survey
9.2

Survey Content

NICE Satmetrix
8.0
Zoho Survey
9.2
Changes to live survey
NICE Satmetrix
8.0
Zoho Survey
9.1
Question design help
NICE Satmetrix
8.0
Zoho Survey
9.0
Multiple question types
NICE Satmetrix
8.0
Zoho Survey
9.6

Survey Logic

NICE Satmetrix
8.0
Zoho Survey
9.5
Survey logic flexibility
NICE Satmetrix
8.0
Zoho Survey
9.5

Survey Reporting & Analytics

NICE Satmetrix
8.0
Zoho Survey
9.6
Response tracking
NICE Satmetrix
8.0
Zoho Survey
9.8
Data export
NICE Satmetrix
8.0
Zoho Survey
9.5
Standard reports
NICE Satmetrix
8.0
Zoho Survey
9.6
Custom reports
NICE Satmetrix
8.0
Zoho Survey
9.3
Analytics
NICE Satmetrix
8.0
Zoho Survey
9.8

Survey Administration & Security

NICE Satmetrix
8.0
Zoho Survey
9.8
Access controls
NICE Satmetrix
8.0
Zoho Survey
9.7
Compliance
NICE Satmetrix
8.0
Zoho Survey
9.8

Survey Distribution

NICE Satmetrix
Zoho Survey
9.6
Vendor-offered crowdsourcing
NICE Satmetrix
Zoho Survey
9.6
Respondent restrictions
NICE Satmetrix
Zoho Survey
9.5

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Zoho Survey

  • My use of Zoho Survey is very limited. I am responsible for making sure we get all of our NPS responses back. I've never had any issues doing so!
Amy Gray | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Zoho Survey

  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Zoho Survey

Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Zoho Survey
9.4

Likelihood to Renew

NICE Satmetrix
5.1
Zoho Survey

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