What users are saying about
18 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
SolarWinds Pingdom
8.1
Remote monitoring
NinjaRMM
9.6
SolarWinds Pingdom
9.1
Network device monitoring
NinjaRMM
5.2
SolarWinds Pingdom
8.1
Multiple Server Monitoring
NinjaRMM
8.9
SolarWinds Pingdom
6.8
Multi-device monitoring
NinjaRMM
8.5
SolarWinds Pingdom
7.2
Automated alerts and notifications
NinjaRMM
9.3
SolarWinds Pingdom
9.1

Management Tasks

NinjaRMM
8.0
SolarWinds Pingdom
7.8
Patch Management
NinjaRMM
7.3
SolarWinds Pingdom
7.3
Service configuration management
NinjaRMM
6.9
SolarWinds Pingdom
8.0
Software and hardware inventory
NinjaRMM
8.8
SolarWinds Pingdom
8.0
Policy-based automation
NinjaRMM
8.9
SolarWinds Pingdom
7.9

Reporting

NinjaRMM
6.2
SolarWinds Pingdom
7.8
Performance data reports
NinjaRMM
7.3
SolarWinds Pingdom
7.8
Customizable reporting
NinjaRMM
7.0
SolarWinds Pingdom
7.2
Data visualization
NinjaRMM
5.9
SolarWinds Pingdom
8.4
Risk analysis
NinjaRMM
4.6
SolarWinds Pingdom
7.8

Security

NinjaRMM
7.9
SolarWinds Pingdom
7.2
Data backup and recovery
NinjaRMM
6.8
SolarWinds Pingdom
7.3
Antivirus and malware management
NinjaRMM
8.1
SolarWinds Pingdom
6.0
Adinistraor access control
NinjaRMM
8.8
SolarWinds Pingdom
8.2

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NinjaRMM

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 9.4
Based on 5 answers
When sifting through various website speed testing sites, this one is very easy to use. Very visual to share with others without them getting overwhelmed, it shows the main points to focus on, time delays at the exact location of load on the website. To help show someone how a site is performing this is hands down one of the easiest to use and share.
Sanjit Mandal | TrustRadius Reviewer

Performance

NinjaRMM

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 7.8
Based on 11 answers
We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

SolarWinds Pingdom

I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.
Anonymous | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

SolarWinds Pingdom

  • Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
  • Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.
John Birks | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
SolarWinds Pingdom
8.9

Likelihood to Renew

NinjaRMM
SolarWinds Pingdom
10.0

Usability

NinjaRMM
8.0
SolarWinds Pingdom
9.4

Performance

NinjaRMM
SolarWinds Pingdom
6.0

Support Rating

NinjaRMM
9.4
SolarWinds Pingdom
7.8

Add comparison