Northpass vs. Paylocity

Northpass is a cost-competitive LMS platform that is SaaS and a manageable cloud-based solution for baseline LMS, training, and education support.

Incentivized

Paylocity is great if you want an all in one type of system. You can literally use it for everything if you company is smaller or has more low key policies/reviews/etc. We've found the reviews to be very difficult to use based on the questions that we as a company use. We've also had some issues with Payroll and PTO accrues from time to time. If you have a larger company, I would verify that all of these items are more simple then hard

Incentivized

• Digital Learning Academy.
• Improves Retention of users.
• Easy to Setup.
• Good UX for end customers.

Incentivized

• The platform is user friendly and easy to figure out
• Paylocity makes it easy to get supportive data. Between reports and data insights it's easy to get what you need to provide to executive management
• Payroll is easy to run, there's no hidden fees, and almost always can you manage to get next day deposit

Incentivized

• The Northpass solution could use some minor improvements in timing and scheduling of training along with notifications to end-users

Incentivized

• Employee portal is not easy to navigate for employees. It's repetitive in fields and not clear on how to find what you need and update.
• Customer service follows scripts rather than critically thinking. Even when the issue is clearly lined out. Causing a delay in solutions and multiple emails. The more difficult the problem, the more likely you are to get "lost" in the queue.
• Their contract and onboarding was not clear on the package and products you receive. We thought our pricing included features that it didn't and then other features we thought we were getting were only free trials and we would have to pay additional costs to continue (which we didn't find out until we received a notice our trial was ending).
• There are three different views (HR, Payroll, general search) that are confusing to understand. This is used I assume to be able to separate payroll and HR users. There is a lot of duplicate information across the different views and they are used on the employee level as well which is confusing for the employee. It would be nice if duplicate fields were under one umbrella and titled the same across.
• User settings are hard to update and you have to fill out a form every time. Half the time the user setting updates aren't accurate and we have to submit another form. It's time consuming and not clear.

Incentivized

We gave an 8 rating because I believe there are simple improvements Paylocity could make that would make a world of difference in an admins every day work world. We will probably renew because we are already familiar with Paylocity and how it works. It would a huge change to bring in a different HR & Payroll system at this point

Incentivized

If you are attempting to do something unfamiliar, you can either use their Help button to access a large database of articles, including "how to" documents, or call their help desk. Their help desk is based in the U.S. and they are usually willing to spend however long it takes to get you the answers you are looking for. It was based on these two aspects of customer service that we decided to add them as our Time & Labor tracking provider, after considering other options. We had been using Paylocity HR & Payroll with a different provider for eight years before making the switch.

Incentivized

Always I can work at 5 am or 10 at night to get all my work done so my associates can get paid well.

Incentivized

Paylocity is quick to load, and reports take less than a minute to load and download for review.

Incentivized

The timing is SLOW for response. I rarely if ever get a same day response any more, and there are times I have had to reach back out about a problem 3 days later in order to get a resolution. We never have the same customer service rep for any length of time. I feel I need to start from scratch with any person I speak with on the phone. It feels like Paylocity has gone to a tracked CS system- and my tickets are often closed out before a solution has been made. Significant decline in Paylocity CS over the last 3 years. No sign of an increase in CS either

Incentivized

They have great training tools!

Incentivized

I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.

Incentivized

I was not involved in the selection process but have used both ADP and PeopleSoft in previous roles. PeopleSoft does allow for more customization and they both provide more comprehensive data, but both are also not as user friendly for employees as Paylocity

Paylocity has great flexibility and will adapt to many ways a company structure is set up.

Incentivized

Support is quick and proffessional

Incentivized

• Reduced Onboarding Time.
• Reduced Churn for our customers.
• Improve Product Adoption.
• Reduced Sales Cycle.
• Increased Revenue Growth.
• Improved product branding.

Incentivized

• Missed punches, incorrect punches have went down considerably (from what I have seen).
• More reliable source for handling payroll taxes than previously; which can save on errors and penalties (and time lost on dealing with them later).
• More accurate and consistent processes, all completed in one place; rather than in multiple systems or ways (once I get everything up and running as I want).

Incentivized