The Okta Identity Cloud vs WatchGuard AuthPoint

• RBAC is simple, straight forward and easy to manage
• Integrations of Social Login are simple to configure and the Auth0 documentation shows step by step how to configure it
• Rules/Hooks provide customization to the Auth0 flow, making it a great solution to define how we allow our users to login into our applications

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• The product is very easy to set up. This took less than two hours to implement.
• We were able to assist get the users all set up and onboard using the product in less than 20 minutes for their users.
• The phone app for this is very easy to use and was free.

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• Support, period. Support is the one area where Okta really needs to up their game. When I decide to open a support ticket it's because I've read the documentation and have hit a point where I'm stuck and when I receive a response referencing some documentation, it's infuriating. It's actually quite a bit beyond infuriating and I've brought it up with Okta support managers and even upgraded our support level, but I still feel as if Okta's default is to deflect and try to close tickets. It's easily among the worst support and Professional Services experiences I've ever encountered.

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• Java/OpenJDK components hog memory for the AuthPoint gateway server
• Push notifications to need to have a number matching/login context (i.e. login location map screenshot) to discourage users from just pressing approve without paying attention
• The process for adding/extending license counts is clunky and has to be updated in 2 areas manually
• Unable to use text message/phone call option when implementing MFA for WatchGuard SSLVPN client (more of an issue with VPN client software)
• Windows login MFA could use some improvements

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• The Okta Identity Cloud single sign-on managed to replace 2-3 different pieces of software we had been using to manage user-level access
• Now that it's up and running it's super easy to deploy
• With it's mobile app we also can now reach our entire employee base globally

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• Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
• The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
• A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.

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