Phone.com vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
TeamViewer
Score 8.4 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Pricing
Phone.comTeamViewer
Editions & Modules
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Phone.comTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
Phone.comTeamViewer
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Phone.com
10.0
2 Ratings
22% above category average
TeamViewer
-
Ratings
Hosted PBX10.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
User templates10.02 Ratings00 Ratings
Call reports10.02 Ratings00 Ratings
Directory of employee names10.02 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Phone.com
10.0
2 Ratings
18% above category average
TeamViewer
-
Ratings
Answering rules10.02 Ratings00 Ratings
Call recording10.02 Ratings00 Ratings
Call park10.01 Ratings00 Ratings
Call screening10.02 Ratings00 Ratings
Message alerts10.02 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Phone.com
10.0
1 Ratings
22% above category average
TeamViewer
-
Ratings
Audio conferencing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Phone.com
10.0
2 Ratings
23% above category average
TeamViewer
-
Ratings
Mobile app for iOS10.01 Ratings00 Ratings
Mobile app for Android10.01 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Phone.com
-
Ratings
TeamViewer
8.3
490 Ratings
5% below category average
File transfer00 Ratings8.6460 Ratings
Instant message00 Ratings8.2426 Ratings
Access to sleeping/powered-off computers00 Ratings7.4323 Ratings
Session record00 Ratings8.3327 Ratings
Annotations00 Ratings7.387 Ratings
Best Alternatives
Phone.comTeamViewer
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
ISL Light
ISL Light
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 8.9 out of 10
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User Ratings
Phone.comTeamViewer
Likelihood to Recommend
10.0
(2 ratings)
8.5
(541 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(65 ratings)
Usability
-
(0 ratings)
9.4
(57 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
Support Rating
-
(0 ratings)
9.8
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.7
(98 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(5 ratings)
Vendor post-sale
-
(0 ratings)
8.6
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(5 ratings)
User Testimonials
Phone.comTeamViewer
Likelihood to Recommend
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
TeamViewer
In my opinion, TeamViewer is at its best for IT support engineers or system engineers. That's because visuals make things much easier than words of an employee who isn't that good with a computer. A 15 minute problem without TeamViewer can be a 5 minute problem with TeamViewer. The time saving is a great add. The less appropriate will be a department that has a lot of private information that can be trusted via TeamViewer. To minimize the risk of leaks of that sort, the Servicedesk has to be physically there.
Read full review
Pros
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
TeamViewer
  • Secure Remote Access and File sharing. Its robust security features like and-end encryptions and two factor authentication make is a trustworthy choice for handling sensitive tasks.
  • Streamlined collaboration; It makes trouble shooting a team effort when needed. features like control and annotation have been awesome during complex IT rollouts.
  • TeamViewer connects to devices across operating systems seamlessly, whether it's windows. MacOS, Linux or mobile platforms.
Read full review
Cons
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
TeamViewer
  • The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
  • Pricing tier for small teams can be improved.
  • Live subtitles for audio from remote device can be implemented.
Read full review
Likelihood to Renew
Phone.com
No answers on this topic
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Read full review
Usability
Phone.com
No answers on this topic
TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
Read full review
Reliability and Availability
Phone.com
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Phone.com
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Phone.com
No answers on this topic
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Phone.com
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Phone.com
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Phone.com
No answers on this topic
TeamViewer
In the beginning, it raised certain concerns among team members regarding its security and privacy. We also found that offering short sessions to introduce the extended functionalities of TeamViewer enhanced usage and efficiency the most among our team's employees. Solving all these made integrating TeamViewer with our ticketing system easier, which helped improve the support system by creating a flow on how various tickets are acknowledged and solved.
Read full review
Alternatives Considered
Phone.com
No answers on this topic
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Phone.com
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
TeamViewer
it was pretty much instantly.
  • Limits travel to remote locations or from remote employees by being able to manage and troubleshoot remote computers without having to have hands on the machines physically.
  • It limits the need for shipping machines for testing or troubleshooting and lets us focus on sending and receiving the parts needed only.
  • Increasing the ability to remotely manage retail locations so that each one doesn't need an IT person on staff with 9 locations is a tremendous cost savings to the organization.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard

TeamViewer Screenshots

Screenshot of where to connect to devices and provide remote support.Screenshot of the interface where all devices are a few clicks away.Screenshot of where to monitor and manage devices proactively.Screenshot of Screenshot of TeamViewer's IT asset tracking.