Phone.com vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Phone.com
Score 7.8 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
TeamViewer
Score 8.2 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
Phone.comTeamViewer
Editions & Modules
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Phone.comTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
Phone.comTeamViewer
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Phone.com
10.0
2 Ratings
20% above category average
TeamViewer
-
Ratings
Hosted PBX10.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
User templates10.02 Ratings00 Ratings
Call reports10.02 Ratings00 Ratings
Directory of employee names10.02 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Phone.com
10.0
2 Ratings
18% above category average
TeamViewer
-
Ratings
Answering rules10.02 Ratings00 Ratings
Call recording10.02 Ratings00 Ratings
Call park10.01 Ratings00 Ratings
Call screening10.02 Ratings00 Ratings
Message alerts10.02 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Phone.com
10.0
1 Ratings
21% above category average
TeamViewer
-
Ratings
Audio conferencing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Phone.com
10.0
2 Ratings
19% above category average
TeamViewer
-
Ratings
Mobile app for iOS10.01 Ratings00 Ratings
Mobile app for Android10.01 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Phone.com
-
Ratings
TeamViewer
8.1
305 Ratings
3% below category average
Screen sharing00 Ratings8.9301 Ratings
File transfer00 Ratings8.1284 Ratings
Instant message00 Ratings7.7261 Ratings
Secure remote access with Smart Card authentication00 Ratings7.779 Ratings
Access to sleeping/powered-off computers00 Ratings7.1197 Ratings
Over-the-Internet remote session00 Ratings8.9296 Ratings
Initiate remote control from mobile00 Ratings8.1241 Ratings
Remote management of servers & workstations00 Ratings8.4252 Ratings
Remote Active Directory® management00 Ratings8.880 Ratings
Centralized management dashboard00 Ratings7.7189 Ratings
Session record00 Ratings7.9190 Ratings
Annotations00 Ratings7.290 Ratings
Monitoring and Alerts00 Ratings7.9117 Ratings
Multi-platform remote control00 Ratings8.4233 Ratings
Best Alternatives
Phone.comTeamViewer
Small Businesses
OpenPhone
OpenPhone
Score 9.5 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
Splashtop
Splashtop
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000
Cisco Business Edition 7000
Score 9.2 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Phone.comTeamViewer
Likelihood to Recommend
10.0
(2 ratings)
8.0
(344 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(59 ratings)
Usability
-
(0 ratings)
9.1
(56 ratings)
Availability
-
(0 ratings)
9.0
(5 ratings)
Performance
-
(0 ratings)
9.0
(5 ratings)
Support Rating
-
(0 ratings)
8.3
(69 ratings)
In-Person Training
-
(0 ratings)
5.0
(1 ratings)
Online Training
-
(0 ratings)
6.0
(3 ratings)
Implementation Rating
-
(0 ratings)
10.0
(13 ratings)
Configurability
-
(0 ratings)
9.0
(2 ratings)
Ease of integration
-
(0 ratings)
7.5
(3 ratings)
Product Scalability
-
(0 ratings)
9.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
2.8
(3 ratings)
Vendor pre-sale
-
(0 ratings)
5.9
(3 ratings)
User Testimonials
Phone.comTeamViewer
Likelihood to Recommend
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
TeamViewer
1. Training or Workshop Orientation on our eLearning System Software. It is a convenient tool to remotely access and where both parties are at the same page and it is the best tool to have for such purpose. Save time and money 2. On the technical support for all our Clients:- a) Setting up devices connected to System, b) Helping to Solve System Bugs - easy access as I help clear any bugs on our System c) Chats and Call on TeamViewer saves time and money. I have enjoyed using this tool and still do. I would not trade it for anything now.
Read full review
Pros
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
TeamViewer
  • Un-attended Remote Access control
  • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
  • Push Windows and Third-Party updates (depends on the version that you buy)
  • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
Read full review
Cons
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
TeamViewer
  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Read full review
Likelihood to Renew
Phone.com
No answers on this topic
TeamViewer
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Read full review
Usability
Phone.com
No answers on this topic
TeamViewer
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
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Reliability and Availability
Phone.com
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Phone.com
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Phone.com
No answers on this topic
TeamViewer
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
Read full review
Online Training
Phone.com
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Phone.com
No answers on this topic
TeamViewer
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Read full review
Alternatives Considered
Phone.com
No answers on this topic
TeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
Read full review
Scalability
Phone.com
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
TeamViewer
  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)