66 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    BI Standard Reporting

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    7.0

    Cyfe

    70%
    Cyfe, by Traject ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    6.8
    68%
    17 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    5.2
    52%
    27 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    9.0
    90%
    20 Ratings

    Ad-hoc Reporting

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    8.5

    Cyfe

    85%
    Cyfe, by Traject ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.1
    81%
    20 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    7.1
    71%
    25 Ratings

    Report Output and Scheduling

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    9.1

    Cyfe

    91%
    Cyfe, by Traject ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    10.0
    100%
    14 Ratings

    Publish to PDF

    N/A
    0 Ratings
    9.9
    99%
    20 Ratings

    Report Versioning

    N/A
    0 Ratings
    6.8
    68%
    9 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    10.0
    100%
    16 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Data Discovery and Visualization

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    8.9

    Cyfe

    89%
    Cyfe, by Traject ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.6
    86%
    14 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Access Control and Security

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    8.6

    Cyfe

    86%
    Cyfe, by Traject ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    10.0
    100%
    20 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    6.3
    63%
    14 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.4
    84%
    16 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Mobile Capabilities

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    9.3

    Cyfe

    93%
    Cyfe, by Traject ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    9.4
    94%
    18 Ratings

    Mobile Application

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    7.7
    77%
    13 Ratings

    Application Program Interfaces (APIs) / Embedding

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    8.4

    Cyfe

    84%
    Cyfe, by Traject ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Javascript API

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    iFrames

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Java API

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    5.8
    58%
    4 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    5.8
    58%
    3 Ratings

    Attribute Ratings

    • Cyfe, by Traject is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    Qualtrics XM Discover

    50%
    3 Ratings
    8.1

    Cyfe

    81%
    29 Ratings

    Likelihood to Renew

    Qualtrics XM Discover

    N/A
    0 Ratings
    9.4

    Cyfe

    94%
    9 Ratings

    Usability

    Qualtrics XM Discover

    N/A
    0 Ratings
    7.0

    Cyfe

    70%
    3 Ratings

    Support Rating

    Qualtrics XM Discover

    N/A
    0 Ratings
    10.0

    Cyfe

    100%
    3 Ratings

    Implementation Rating

    Qualtrics XM Discover

    N/A
    0 Ratings
    10.0

    Cyfe

    100%
    3 Ratings

    Likelihood to Recommend

    Qualtrics

    The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
    Read full review

    Traject

    Cyfe might be for you if you are looking for a cost-effective way to display all of your marketing metrics in one place. If you are looking for a detailed, fine-tuned, niche, or extremely specific metrics, this might not be the best solution. Cyfe is good for a general health check-up of marketing, but not a finely tuned examination.
    Read full review

    Pros

    Qualtrics

    • Voice to text functionality is extremely accurate.
    • Alert system for trending topics is very helpful.
    • The natural language processor is easy to tune to brand specific nuances.
    Read full review

    Traject

    • Has preset metric groups that pull similar stats together in one "bucket" saving you the time of setting up each stat-line one by one
    • Allows you to easily adjust the timeframe for what stats you want to see, so you can find YOY stats or just last month's stats rather quickly
    • Colored visualizations of stats make it easy to notice when campaigns are taking off
    Read full review

    Cons

    Qualtrics

    • Constant problems with being locked out of our Facebook account.
    • Responses not attaching to individual threads
    • No IG support
    • No IG DMs
    • Twitter Support lacking
    Read full review

    Traject

    • I'd love to see additional functionality to customize colors. The light/dark option is very nice, but a little more flexibility in the colors would go a long way, especially if it was possible at the dashboard level rather than just the account level. Along the same lines, being able to customize the charts a little more, for example being able to show an x-axis on single data type graphs, could make them easier to read in some cases.
    • Being able to choose to report on converted clicks or conversions in AdWords would be helpful.
    • Needs the ability to show the date range on the shared URL dashboards. Would be even better if the date range was adjustable on that view, too.
    Read full review

    Pricing Details

    Qualtrics XM Discover

    Starting Price

    Editions & Modules

    Qualtrics XM Discover editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cyfe

      Starting Price

      $29 Monthly or Annually

      Editions & Modules

      Cyfe editions and modules pricing
      EditionModules
      Solo$291
      Pro$492
      Premier$89+3
      Agency$1504

      Footnotes

      1. Monthly or Annually
      2. Monthly or Annually
      3. Monthly or Annually
      4. Monthly or Annually

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Qualtrics

      No answers on this topic

      Traject

      It has become a part of our internal tools so unless a competitor comes out with similar functionality as a similar price point it is unlikely that we would not renew. One area that would cause us not to renew would be if a competing service came out with more third-party integrations that match our needs. Price at this point is no longer an issue as it would allow us to automate a somewhat manual process that we have now connecting Cyfe widgets to Google Sheets.
      Read full review

      Usability

      Qualtrics

      No answers on this topic

      Traject

      I gave it a rating of 7 because it does a good job at what it does, but there are missing that are missing which I would have benefited from. For instance, if I was able to drill down more on the specific metrics I was able to see, that would have been helpful.
      Read full review

      Support Rating

      Qualtrics

      No answers on this topic

      Traject

      Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
      Read full review

      Implementation Rating

      Qualtrics

      No answers on this topic

      Traject

      Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
      Read full review

      Alternatives Considered

      Qualtrics

      Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
      Read full review

      Traject

      The Salesforce dashboard is comparably flexible and intuitive, but designed more to its internal CRM focus. SumAll shares the social media dashboard capabilities, but lacks all others. Its interesting feature is side-by-side graph analysis for cross-channel performance. Cyfe might borrow from SumAll's default weekly email summary of performance from the dashboard, but implementation could be too complex. Nuvi dashboard is exclusively for social media marketing, but lacks Cyfe's flexibility for third party integration and window customization settings.
      Read full review

      Return on Investment

      Qualtrics

      • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
      Read full review

      Traject

      • Cyfe allows us to provide real time data to our clients
      • Cyfe allows us to provide detailed analytics to our clients showing actual results
      • Cyfe reduced our need to provide monthly "reports" to our marketing clients
      • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
      Read full review

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