Rippling vs. SilkRoad Recruiting

Rippling is an ideal solution for early stage startups that have the potential to grow beyond 50 FTEs. The efficiencies we've achieved have given more time back to our team so they can focus on mission-critical tasks and allow us to operate a lean organization without compromising efficacy. It also helps us reduce our reliance on expensive external resources by automating a significant amount of labor-intensive workflows such as onboarding, offboarding, handbook development, and benefits administration.

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.

• Displays PTO, Time Cards, and Benefit information where you need it.
• Has clear indications of where to find what you need, including a search bar.
• Easy to look at past records on your payroll, and easy to look for co-workers if needed from an HR perspective.

• The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
• Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
• Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
• Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.

• having to do a MFA everytime I log in from the same source is frustrating
• The reminders should come at random times of the day
• it seems like it is hard to talk to someone at Rippling as just an employee

• OpenHire's user roles can create issues depending on how your company's hiring process flows. For example, at one company, the hiring managers were extremely involved in screening candidates yet the system seems very geared towards use of centralized recruiters who distribute candidates. The lack of ability to customize roles and security to match our managers' needs created additional burden on HR as well as frustration from hiring managers.
• I experienced several problems uploading documents to accompany a candidate's offer. There was a limit on the number, size and type of attachments that could be included, and there was no alternative (as vetted with OpenHire) besides sending a separate correspondence to the candidate. I found this to appear unprofessional to the candidate as well as creating an extra step in the process for HR/recruiting.
• The requisition process had a few issues which created inefficiencies in the process. Firstly, for times when you need to post a role confidentially outside of your standard process, there was no way to designate the req as 'confidential'. Instead, you had to use the 'executive' status which created issues (ie: inaccurate data in reporting). Secondly, OpenHire was unable to upload the company directory of emails in the requisition approver fields so rather than being able to select from a drop-down or using a 'smart' field, you had to type each approver's email out manually thus increasing the potential for error and delay in the process.

Because it is through my current job I would recommend it to other friends with businesses both large and small. It is an easy to use app and it is super helpful and beneficial for time tracking and ensuring accuracy of the time clock. It notifies you when you are close to your allotted PTO limit which is also a neat feature.

It was a great solution for the company in all aspects, especially the cost. The company was not in a position to afford a solution such as Oracle PeopleSoft. The only reason we did not renew OpenHire was we got acquired by a much larger organization and started utilizing the tools that the parent company had available

Easy to use. I can always find what I am looking for. Enrolling in benefits is a breeze. The learning section is really easy to manage and easy to keep up with what you have done. I also really like how tasks that need to be completed are highlighted as soon as you login

It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

Rippling support is very responsive. Our account manager, who gave us the demo and onboarded us, was very responsive and always available for calls when we needed during the onboarding process. He was well-informed and was able to connect us with the right people in Rippling for things like benefits management. Rippling has an extensive knowledge base where you can probably find most of the answers you need. Their chat/email support is also very good. Most of the time, they'll get back to you within the same day, and they have extremely detailed responses, so you'll have thorough support to rely on if you reach out to them. There's no call option or CSM, but this isn't a big deal because it's mostly a self-serve platform, especially after you've been onboarded.

The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year

The previous systems I have used have been internally built. In these scenarios, the data and logging of tasks/updates have tended to be clunky and it was hard to easily find the information you need. When it came to looking at par stub details, I had to do my own math and percentage breakdown to make sure my with-holdings actually made sense. In addition logging time off and tracking timesheets was a mess of a process because sometimes you had to manage two systems and old/new versions for certain features.

NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

• Way less expensive than doing it all yourself. The Rippling PEO is awesome - employees love the benefits, and the platform pays for itself in reduced overhead.
• Haven't lost a single applicant in the onboarding process - it's so easy and pain free.
• Took payroll and benefit management off my plate, freeing up hours weekly.
• We have been able to offer a range of benefits that companies our size normally cannot.

• The cost was very high
• It made managers more involved in the process
• It got managers involved earlier than they had been in the past
• It forced managers to stay involved in their recruiting and not just wait for HR to hire someone