What users are saying about
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Top Rated
2537 Ratings
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Top Rated
248 Ratings

Salesforce

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2537 Ratings
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Score 8.3 out of 100

Salesforce Commerce Cloud

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248 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
8.3
Salesforce Commerce Cloud
Customer data management / contact management
Salesforce
8.9
Salesforce Commerce Cloud
Workflow management
Salesforce
8.3
Salesforce Commerce Cloud
Territory management
Salesforce
8.1
Salesforce Commerce Cloud
Opportunity management
Salesforce
8.8
Salesforce Commerce Cloud
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.2
Salesforce Commerce Cloud
Contract management
Salesforce
8.3
Salesforce Commerce Cloud
Quote & order management
Salesforce
7.7
Salesforce Commerce Cloud
Interaction tracking
Salesforce
8.5
Salesforce Commerce Cloud
Channel / partner relationship management
Salesforce
7.9
Salesforce Commerce Cloud

Customer Service & Support

Salesforce
8.5
Salesforce Commerce Cloud
Case management
Salesforce
9.0
Salesforce Commerce Cloud
Call center management
Salesforce
8.4
Salesforce Commerce Cloud
Help desk management
Salesforce
8.3
Salesforce Commerce Cloud

Marketing Automation

Salesforce
8.1
Salesforce Commerce Cloud
Lead management
Salesforce
8.2
Salesforce Commerce Cloud
Email marketing
Salesforce
8.0
Salesforce Commerce Cloud

CRM Project Management

Salesforce
8.0
Salesforce Commerce Cloud
Task management
Salesforce
8.4
Salesforce Commerce Cloud
Billing and invoicing management
Salesforce
6.7
Salesforce Commerce Cloud
Reporting
Salesforce
8.9
Salesforce Commerce Cloud

CRM Reporting & Analytics

Salesforce
8.8
Salesforce Commerce Cloud
Forecasting
Salesforce
8.5
Salesforce Commerce Cloud
Pipeline visualization
Salesforce
8.9
Salesforce Commerce Cloud
Customizable reports
Salesforce
9.1
Salesforce Commerce Cloud

Customization

Salesforce
8.7
Salesforce Commerce Cloud
Custom fields
Salesforce
8.7
Salesforce Commerce Cloud
Custom objects
Salesforce
8.8
Salesforce Commerce Cloud
Scripting environment
Salesforce
8.3
Salesforce Commerce Cloud
API for custom integration
Salesforce
8.7
Salesforce Commerce Cloud

Security

Salesforce
8.9
Salesforce Commerce Cloud
Single sign-on capability
Salesforce
8.8
Salesforce Commerce Cloud
Role-based user permissions
Salesforce
8.9
Salesforce Commerce Cloud

Social CRM

Salesforce
8.1
Salesforce Commerce Cloud
Social data
Salesforce
8.2
Salesforce Commerce Cloud
Social engagement
Salesforce
8.0
Salesforce Commerce Cloud

Integrations with 3rd-party Software

Salesforce
8.3
Salesforce Commerce Cloud
Marketing automation
Salesforce
8.5
Salesforce Commerce Cloud
Compensation management
Salesforce
8.2
Salesforce Commerce Cloud

Platform

Salesforce
7.9
Salesforce Commerce Cloud
Mobile access
Salesforce
7.9
Salesforce Commerce Cloud

Online Storefront

Salesforce
Salesforce Commerce Cloud
8.0
Product catalog & listings
Salesforce
Salesforce Commerce Cloud
8.3
Product management
Salesforce
Salesforce Commerce Cloud
7.9
Bulk product upload
Salesforce
Salesforce Commerce Cloud
7.9
Branding
Salesforce
Salesforce Commerce Cloud
8.4
Mobile storefront
Salesforce
Salesforce Commerce Cloud
7.6
Product variations
Salesforce
Salesforce Commerce Cloud
8.0
Website integration
Salesforce
Salesforce Commerce Cloud
8.4
Visual customization
Salesforce
Salesforce Commerce Cloud
8.2
CMS
Salesforce
Salesforce Commerce Cloud
7.6

Online Shopping Cart

Salesforce
Salesforce Commerce Cloud
7.7
Abandoned cart recovery
Salesforce
Salesforce Commerce Cloud
7.5
Checkout user experience
Salesforce
Salesforce Commerce Cloud
7.9

Online Payment System

Salesforce
Salesforce Commerce Cloud
8.2
eCommerce security
Salesforce
Salesforce Commerce Cloud
8.2

eCommerce Marketing

Salesforce
Salesforce Commerce Cloud
8.0
Promotions & discounts
Salesforce
Salesforce Commerce Cloud
8.2
Personalized recommendations
Salesforce
Salesforce Commerce Cloud
7.9
SEO
Salesforce
Salesforce Commerce Cloud
7.9

eCommerce Business Management

Salesforce
Salesforce Commerce Cloud
7.9
Multi-site management
Salesforce
Salesforce Commerce Cloud
7.8
Order processing
Salesforce
Salesforce Commerce Cloud
8.2
Inventory management
Salesforce
Salesforce Commerce Cloud
8.1
Shipping
Salesforce
Salesforce Commerce Cloud
7.6
Custom functionality
Salesforce
Salesforce Commerce Cloud
7.8

Pros

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce
8.5
Salesforce Commerce Cloud
8.9

Likelihood to Renew

Salesforce
10.0
Salesforce Commerce Cloud
7.8

Usability

Salesforce
7.5
Salesforce Commerce Cloud
8.0

Reliability and Availability

Salesforce
9.8
Salesforce Commerce Cloud
8.0

Performance

Salesforce
9.0
Salesforce Commerce Cloud
9.0

Support Rating

Salesforce
6.0
Salesforce Commerce Cloud
9.0

In-Person Training

Salesforce
7.9
Salesforce Commerce Cloud
8.0

Online Training

Salesforce
9.1
Salesforce Commerce Cloud

Implementation Rating

Salesforce
9.4
Salesforce Commerce Cloud
8.0

Scalability

Salesforce
10.0
Salesforce Commerce Cloud

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