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Top Rated
2432 Ratings
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Top Rated
137 Ratings

Salesforce

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Top Rated
2432 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

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Top Rated
137 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Salesforce

The Salesforce App is ideal for tracking status of opportunities, being able to access already entered contacts and their relevant information, keeping track of conversations and details for a refresher as well as mapping information. Due to the nature of sales and the many meetings to keep track of, I was entering "notes" from my meetings upon returning to my vehicle before heading to the next appointment, which was of extreme value. It allowed my to clear my thoughts before my next meeting.It is less appropriate for entering accounts, contacts and so forth. This is all easier executed with a regular computer in my experience.
Leslie Bradford | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
8.3
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Customer data management / contact management
Salesforce
8.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Workflow management
Salesforce
8.2
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Territory management
Salesforce
8.1
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Opportunity management
Salesforce
8.8
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.2
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Contract management
Salesforce
8.2
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Quote & order management
Salesforce
7.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Interaction tracking
Salesforce
8.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Channel / partner relationship management
Salesforce
8.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Customer Service & Support

Salesforce
8.5
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Case management
Salesforce
9.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Call center management
Salesforce
8.4
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Help desk management
Salesforce
8.3
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Marketing Automation

Salesforce
8.1
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Lead management
Salesforce
8.2
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Email marketing
Salesforce
8.1
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

CRM Project Management

Salesforce
7.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Task management
Salesforce
8.4
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Billing and invoicing management
Salesforce
6.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Reporting
Salesforce
8.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

CRM Reporting & Analytics

Salesforce
8.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Forecasting
Salesforce
8.4
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Pipeline visualization
Salesforce
8.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Customizable reports
Salesforce
9.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Customization

Salesforce
8.6
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Custom fields
Salesforce
8.6
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Custom objects
Salesforce
8.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Scripting environment
Salesforce
8.3
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
API for custom integration
Salesforce
8.6
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Security

Salesforce
8.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Single sign-on capability
Salesforce
8.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Role-based user permissions
Salesforce
9.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Social CRM

Salesforce
7.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Social data
Salesforce
8.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Social engagement
Salesforce
7.8
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Integrations with 3rd-party Software

Salesforce
8.4
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Marketing automation
Salesforce
8.6
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Compensation management
Salesforce
8.2
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Platform

Salesforce
7.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Mobile access
Salesforce
7.7
Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Listening/monitoring

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Boolean keyword searches
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Filtering out noise/spam
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Sentiment analysis
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.3
Broad channel coverage
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0

Publishing

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Content planning and scheduling
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Audience targeting
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.8
Content optimization
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9
Workflow management
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1

Engagement

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Automated routing and prioritization
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Customer interaction histories
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Bulk actions
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5

Marketing

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Lead generation
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
Content marketing
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Paid media management
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.6
Campaigns and promotions
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4

Channel coverage/integration

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0
Twitter
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Facebook
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.6
LinkedIn
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Google+
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Instagram
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1
Pinterest
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
YouTube
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2

Reporting/analytics

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Campaign success analytics
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.9
Real-time tracking
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Competitor analysis
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Account management

Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
Role-based user permissions & privileges
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Mobile access
Salesforce
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.7

Pros

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Salesforce

  • It is a very intimidating platform to new users. It's not at all intuitive or user friendly and definitely requires some training and help.
  • No customer service. If you only pay for the basic license good luck figuring out problems as customer service just refers you to the community boards to search for it there.
John Cupoli | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 4 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support

Salesforce

Salesforce 5.9
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 5.9
Based on 18 answers
99% of the time our team receives solid, timely support from the Sprinklr Support Team. As with anyone, the more info/screenshots you can provide, the better they can help you. They are always quick to respond, professional and do a great job of communicating the status and reaching out if they need more info.
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce
8.4
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5

Likelihood to Renew

Salesforce
10.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5

Usability

Salesforce
7.5
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0

Reliability and Availability

Salesforce
9.8
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.1

Performance

Salesforce
9.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Support

Salesforce
5.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
5.9

In-Person Training

Salesforce
7.9
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0

Online Training

Salesforce
9.1
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4

Implementation

Salesforce
9.4
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.0

Scalability

Salesforce
10.0
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

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