Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
SAP SuccessFactors
Score 8.0 out of 10
N/A
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
$85
per year Up to 100 Employees
Pricing
Salesforce Sales CloudSAP SuccessFactors
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
No answers on this topic
Offerings
Pricing Offerings
Salesforce Sales CloudSAP SuccessFactors
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Sales CloudSAP SuccessFactors
Considered Both Products
Salesforce Sales Cloud

No answer on this topic

SAP SuccessFactors
Chose SAP SuccessFactors
Better suited and affordable
Chose SAP SuccessFactors
In my opinon, More robust and deeper, but less progressive hurting edge features.
Chose SAP SuccessFactors
As per our SAP framework SAP SSFF was the solution that fit best in our architecture. We prioritized a quick time-to-market due to the HR team needs over a great employee experience expecting SAP to improve this last point so we are eager to see the new roadmap of SAP Success …
Chose SAP SuccessFactors
The reason that we had chosen SAP success factor is because SAP success factor could integrate with our SAP financial system easily so we could exchange data between system as a seamless. Also we could utilize people with SAP skills to develop and maintain systems easily. …
Top Pros
Top Cons
Features
Salesforce Sales CloudSAP SuccessFactors
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
7.8
241 Ratings
2% above category average
SAP SuccessFactors
-
Ratings
Customer data management / contact management8.7241 Ratings00 Ratings
Workflow management7.9232 Ratings00 Ratings
Territory management7.5185 Ratings00 Ratings
Opportunity management8.5235 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.6220 Ratings00 Ratings
Contract management7.3192 Ratings00 Ratings
Quote & order management7.5175 Ratings00 Ratings
Interaction tracking7.6206 Ratings00 Ratings
Channel / partner relationship management7.8167 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.6
84 Ratings
1% above category average
SAP SuccessFactors
-
Ratings
Case management7.884 Ratings00 Ratings
Call center management7.566 Ratings00 Ratings
Help desk management7.468 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
7.8
220 Ratings
3% above category average
SAP SuccessFactors
-
Ratings
Lead management8.0215 Ratings00 Ratings
Email marketing7.6184 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
7.6
223 Ratings
0% above category average
SAP SuccessFactors
-
Ratings
Task management7.6212 Ratings00 Ratings
Billing and invoicing management7.260 Ratings00 Ratings
Reporting7.9176 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
7.9
236 Ratings
4% above category average
SAP SuccessFactors
-
Ratings
Forecasting7.5205 Ratings00 Ratings
Pipeline visualization7.9224 Ratings00 Ratings
Customizable reports8.2233 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.3
227 Ratings
9% above category average
SAP SuccessFactors
-
Ratings
Custom fields8.3225 Ratings00 Ratings
Custom objects8.2215 Ratings00 Ratings
Scripting environment8.2160 Ratings00 Ratings
API for custom integration8.3188 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.8
229 Ratings
6% above category average
SAP SuccessFactors
-
Ratings
Single sign-on capability8.9196 Ratings00 Ratings
Role-based user permissions8.7202 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
7.7
144 Ratings
6% above category average
SAP SuccessFactors
-
Ratings
Social data7.7143 Ratings00 Ratings
Social engagement7.6140 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
8.0
196 Ratings
11% above category average
SAP SuccessFactors
-
Ratings
Marketing automation8.0192 Ratings00 Ratings
Compensation management8.0129 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.2
208 Ratings
4% below category average
SAP SuccessFactors
-
Ratings
Mobile access7.2208 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
7.6
454 Ratings
4% below category average
Employee demographic data00 Ratings8.1398 Ratings
Employment history00 Ratings7.9406 Ratings
Job profiles and administration00 Ratings7.3393 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.4368 Ratings
Organizational charting00 Ratings7.8421 Ratings
Organization and location management00 Ratings7.7372 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.0228 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
7.9
241 Ratings
2% below category average
Pay calculation00 Ratings8.1174 Ratings
Support for external payroll vendors00 Ratings7.1152 Ratings
Off-cycle/On-Demand payment00 Ratings7.9149 Ratings
Benefit plan administration00 Ratings8.2152 Ratings
Direct deposit files00 Ratings8.2149 Ratings
Salary revision and increment management00 Ratings8.1186 Ratings
Reimbursement management00 Ratings7.9132 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
8.2
247 Ratings
1% above category average
Approval workflow00 Ratings8.4245 Ratings
Balance details00 Ratings8.1204 Ratings
Annual carry-forward and encashment00 Ratings8.2175 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
7.9
370 Ratings
3% below category average
View and generate pay and benefit information00 Ratings7.8266 Ratings
Update personal information00 Ratings8.0357 Ratings
View company policy documentation00 Ratings7.8226 Ratings
Employee recognition00 Ratings7.9201 Ratings
View job history00 Ratings8.1341 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
8.4
3 Ratings
8% above category average
Tracking of all physical assets00 Ratings8.43 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
6.3
366 Ratings
19% below category average
Report builder00 Ratings6.5351 Ratings
Pre-built reports00 Ratings6.2327 Ratings
Ability to combine HR data with external data00 Ratings6.2265 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
7.8
293 Ratings
3% below category average
New hire portal00 Ratings7.3281 Ratings
Manager tracking tools00 Ratings7.2259 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
8.2
375 Ratings
0% above category average
Corporate goal setting00 Ratings7.8331 Ratings
Individual goal setting00 Ratings8.1371 Ratings
Line-of sight-visibility00 Ratings8.0299 Ratings
Performance tracking00 Ratings7.7348 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
8.1
396 Ratings
2% above category average
Performance plans00 Ratings7.8378 Ratings
Performance improvement plans00 Ratings7.7320 Ratings
Review status tracking00 Ratings7.8355 Ratings
Review reminders00 Ratings8.0358 Ratings
Multiple review frequency00 Ratings7.9285 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
7.8
267 Ratings
2% below category average
Create succession plans/pools00 Ratings7.9244 Ratings
Candidate ranking00 Ratings7.7225 Ratings
Candidate search00 Ratings7.6234 Ratings
Candidate development00 Ratings7.7213 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Salesforce Sales Cloud
-
Ratings
SAP SuccessFactors
4.0
314 Ratings
65% below category average
Job Requisition Management00 Ratings7.7294 Ratings
Company Website Posting00 Ratings7.8280 Ratings
Publish to Social Media00 Ratings7.3239 Ratings
Job Search Site Posting00 Ratings7.7267 Ratings
Duplicate Candidate Prevention00 Ratings7.2243 Ratings
Applicant Tracking00 Ratings7.4281 Ratings
Notifications and Alerts00 Ratings7.6284 Ratings
Best Alternatives
Salesforce Sales CloudSAP SuccessFactors
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Sales CloudSAP SuccessFactors
Likelihood to Recommend
8.5
(373 ratings)
8.2
(509 ratings)
Likelihood to Renew
9.0
(56 ratings)
9.3
(35 ratings)
Usability
7.6
(120 ratings)
8.2
(17 ratings)
Availability
9.8
(27 ratings)
8.8
(5 ratings)
Performance
9.0
(18 ratings)
7.9
(5 ratings)
Support Rating
5.8
(91 ratings)
6.5
(26 ratings)
In-Person Training
7.9
(11 ratings)
9.1
(2 ratings)
Online Training
9.1
(15 ratings)
8.8
(3 ratings)
Implementation Rating
1.1
(18 ratings)
7.4
(12 ratings)
Configurability
10.0
(2 ratings)
7.9
(5 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
5.5
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(421 ratings)
Product Scalability
8.7
(32 ratings)
8.3
(5 ratings)
Professional Services
9.3
(8 ratings)
8.3
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(4 ratings)
User Testimonials
Salesforce Sales CloudSAP SuccessFactors
Likelihood to Recommend
Salesforce
Sales Cloud is very well suited for the daily leads and opportunity pipeline management as well as user management. Sales process automation are very helpful for repetitive tasks. It integrates well with other platforms. It's easy to customize and report on data. Sales Cloud can be pricey so is only open to larger org's that need complex CRM. User adoption is slow to any new users that have no prior experience.
Read full review
SAP
Well-suited: - Core HR - Permissions Less appropriate: - Still end users, e.g. managers and employees, example initiating a requisition from position org chart - mission impossible without a user guide, too many clicks, not flowing naturally, different icons and task triggers.
Read full review
Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
SAP
  • Has information in one place in employee central.
  • The workflow approval system is very good, so it is secure to ensure that incorrect data is picked up via the approval process.
  • The time management feature is very good, easy to navigate and works effectively.
Read full review
Cons
Salesforce
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
Read full review
SAP
  • A more complete offering on careers sites to allow candidates to use CV and AI, etc, to find the best jobs for them and provide recruiters with open source info.
  • Broaden out Onboarding 2.0 to allow more intelligent offerings around equipment ordering and a better day-one experience for new joiners.
Read full review
Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
Read full review
SAP
We have put a vast amount of time and effort into our installation- and there is more work to be done, but the system has a lot of benefits that we plan to maximize and optimize in order to generate the greatest value for everyone involved
Read full review
Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
Read full review
SAP
SSFF is very user friendly and intuitive even for a non tech employee. Also, there´s a complete database and community where we can find solution to common and uncommon issues
Read full review
Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read full review
SAP
Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
Read full review
Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Read full review
SAP
The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
Read full review
Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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SAP
SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Read full review
SAP
The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
Read full review
Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Read full review
SAP
We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
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Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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SAP
As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
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Alternatives Considered
Salesforce
Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better visual understanding of sales pipeline and contains more useful data across the customer journey.
Read full review
SAP
SAP success factors provided robust talent management, global scalability and strong analytics capabilities. And they provide strong user experience options and there is no limitation on customisation as is the case with Oracle HCM Cloud. It has the specific modules which the organisation desires and has strong existing integration capabilities and with existing systems .
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Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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SAP
I dont be part in te contract
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Scalability
Salesforce
It has helped us reach out to customers in a timely manner and thus build good relationships. We can easily set up marketing emails for existing clients or prospects and reach a larger customer base per our requirements. There is no error in contract generation or the customer life cycle process as everything is automated and can be integrated easily with other third-party applications.
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SAP
The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
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Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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SAP
We did use this service to do analysis of the solution being implemented. It was a good check point during the project to see if everything is going as planned.
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Return on Investment
Salesforce
  • All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together.
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SAP
  • We can clearly outline our objectives, targets, and methods to accomplish the same, grades and reviews, and overall progress.
  • Helps identify areas of strengths and weaknesses, constructive criticism.
  • Increases motivation and confidence, which is then reflected in our daily work routine.
Read full review
ScreenShots

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.