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Top Rated
655 Ratings
128 Ratings

SharpSpring from Constant Contact

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Top Rated
655 Ratings
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Score 7.8 out of 100
128 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • SharpSpring from Constant Contact ranks higher in 1 feature set: Reporting & Analytics
  • Zoho Campaigns ranks higher in 1 feature set: Email & Online Marketing

Email & Online Marketing

7.4

SharpSpring from Constant Contact

74%
7.9

Zoho Campaigns

79%
SharpSpring from Constant Contact ranks higher in 5/9 features

WYSIWYG email editor

7.6
76%
462 Ratings
7.6
76%
25 Ratings

Dynamic content

7.3
73%
446 Ratings
7.1
71%
26 Ratings

Ability to test dynamic content

7.0
70%
427 Ratings
7.5
75%
23 Ratings

Landing pages

6.4
64%
434 Ratings
8.0
80%
18 Ratings

A/B testing

8.0
80%
389 Ratings
8.6
86%
22 Ratings

Mobile optimization

3.8
38%
420 Ratings
7.6
76%
24 Ratings

Email deliverability reporting

8.6
86%
809 Ratings
8.3
83%
37 Ratings

List management

9.0
90%
493 Ratings
8.6
86%
25 Ratings

Triggered drip sequences

9.0
90%
467 Ratings
7.8
78%
20 Ratings

Lead Management

8.8

SharpSpring from Constant Contact

88%

Zoho Campaigns

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

9.2
92%
478 Ratings
N/A
0 Ratings

Lead scoring and grading

8.4
84%
485 Ratings
N/A
0 Ratings

Data quality management

8.7
87%
461 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

8.9
89%
457 Ratings
N/A
0 Ratings

Campaign Management

8.6

SharpSpring from Constant Contact

86%

Zoho Campaigns

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

8.4
84%
332 Ratings
N/A
0 Ratings

Event/webinar marketing

8.7
87%
314 Ratings
N/A
0 Ratings

Social Media Marketing

6.8

SharpSpring from Constant Contact

68%

Zoho Campaigns

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 2/2 features

Social sharing and campaigns

6.6
66%
310 Ratings
N/A
0 Ratings

Social profile integration

6.9
69%
356 Ratings
N/A
0 Ratings

Reporting & Analytics

8.4

SharpSpring from Constant Contact

84%
7.7

Zoho Campaigns

77%
SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

8.1
81%
480 Ratings
7.6
76%
25 Ratings

Standard reports

8.7
87%
481 Ratings
8.1
81%
26 Ratings

Custom reports

8.4
84%
442 Ratings
7.3
73%
22 Ratings

Platform & Infrastructure

8.1

SharpSpring from Constant Contact

81%

Zoho Campaigns

Feature Set Not Supported
N/A
SharpSpring from Constant Contact ranks higher in 6/6 features

API

8.2
82%
359 Ratings
N/A
0 Ratings

Role-based workflow & approvals

8.3
83%
397 Ratings
N/A
0 Ratings

Customizability

8.1
81%
435 Ratings
N/A
0 Ratings

Integration with Salesforce.com

8.0
80%
214 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

8.0
80%
97 Ratings
N/A
0 Ratings

Integration with SugarCRM

7.7
77%
90 Ratings
N/A
0 Ratings

Pre-Send Testing

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
9.8

Zoho Campaigns

98%
Zoho Campaigns ranks higher in 6/6 features

URL Validation

N/A
0 Ratings
10.0
100%
2 Ratings

Link Tracking

N/A
0 Ratings
9.5
95%
2 Ratings

Image Validation

N/A
0 Ratings
9.5
95%
2 Ratings

Inbox Display

N/A
0 Ratings
10.0
100%
2 Ratings

Email Accessibility Tools

N/A
0 Ratings
10.0
100%
2 Ratings

Email Previews

N/A
0 Ratings
9.5
95%
2 Ratings

Attribute Ratings

  • SharpSpring from Constant Contact is rated higher in 1 area: Likelihood to Recommend
  • Zoho Campaigns is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

SharpSpring from Constant Contact

90%
517 Ratings
8.3

Zoho Campaigns

83%
26 Ratings

Likelihood to Renew

7.7

SharpSpring from Constant Contact

77%
32 Ratings
10.0

Zoho Campaigns

100%
1 Rating

Usability

8.0

SharpSpring from Constant Contact

80%
70 Ratings

Zoho Campaigns

N/A
0 Ratings

Availability

7.2

SharpSpring from Constant Contact

72%
3 Ratings

Zoho Campaigns

N/A
0 Ratings

Performance

3.9

SharpSpring from Constant Contact

39%
3 Ratings

Zoho Campaigns

N/A
0 Ratings

Support Rating

8.5

SharpSpring from Constant Contact

85%
80 Ratings

Zoho Campaigns

N/A
0 Ratings

Online Training

4.5

SharpSpring from Constant Contact

45%
2 Ratings

Zoho Campaigns

N/A
0 Ratings

Implementation Rating

7.9

SharpSpring from Constant Contact

79%
15 Ratings

Zoho Campaigns

N/A
0 Ratings

Product Scalability

3.0

SharpSpring from Constant Contact

30%
2 Ratings

Zoho Campaigns

N/A
0 Ratings

Likelihood to Recommend

SharpSpring from Constant Contact

SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Andrea Nwobosi | TrustRadius Reviewer

Zoho Campaigns

It is well suited in scenarios:
  1. Well-defined static list with proper info.
  2. Not building email templates from scratch
  3. Litmus testing involved
  4. Easy to use simple automation journeys involved
Not well-suited scenarios:
  1. Complex Customer journeys
  2. Dynamic content involved
  3. Integration with other products other than the ZOHO suite
  4. Testing API limits
Anonymous | TrustRadius Reviewer

Pros

SharpSpring from Constant Contact

  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Jurgen Teichert | TrustRadius Reviewer

Zoho Campaigns

  • The best thing about this software is its integration with G-suite.
  • It's user interface is so easy that any user can learn it quickly. And it is very easy to operate.
  • It helps users to engage subscribers via various social media platforms.
  • It allows users to compare various email campaigns.
Anonymous | TrustRadius Reviewer

Cons

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Zoho Campaigns

  • Zoho should start by throwing this tool in the trash and then recreate it from scratch. There are so many flaws I would be here all year trying to list them all. Start by the fact that creating templates is an absolute nightmare. You'll find over and over again that something that should be easily executed can't be done. It is NOT a plug and play program. Everything is trial and error.
  • The reporting SUCKS bad. It gives you basics, but if you want any real insights... I have to export all my data into my own spreadsheets to compare results from multiple campaigns.
  • Customer service is B.A.D. You'll spend HOURS upon HOURS with a tech support team that knows less than you. The only time anything gets accomplished is when you work with a programmer. BUT, you'll seriously waste 1-2 hours explaining a problem to someone who is only taking notes. You'll get so frustrated when they try to show you how they think it works and you respond with... "I know how this works because I have used it for a year - the problem is that it stopped working the way it always did before. They will argue with you. You will respond accordingly. They will close tickets without resolution. Speaking of tickets, you'll never get one. They say they will take care of it and a week later you will follow-up and no one will have any idea what is going on. You'll start from scratch and be even more frustrated. You will learn to "fix" it on your own or deal with it, broken.
  • After two years, I'm still not sure if my emails even make it to an inbox. When asked, you'll be told that you need to write better subject lines. I call bull****. Don't rely on this product to deliver your email. And don't question Zoho, as it will always be your fault.
  • You can't use this tool to send to ANY group email addresses. You can't even override the system. I have a lot of clients that use info@xxx.com or sales@xxx.com, etc. and I have to send them personal emails since this will not allow them to be sent. They say it is to protect them from getting blacklisted. I call bull**** again.
  • The templates offered by the system are crap - unless you only send holiday emails. Not a large selection of just generic templates. You'll be pulling your hair out trying to use their builder to create your own. In the end, you'll end up sending emails with nothing "pretty" about them.
Jason Ensign | TrustRadius Reviewer

Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Zoho Campaigns

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per month

Zoho Campaigns Editions & Modules

Edition
Standard Plan$3 for 500 contacts1
Professional Plan$4.5 for 500 contacts1
Forever Free$0
Pay as you go$14 for 500 contacts
  1. per month
  2. none
Additional Pricing Details

Likelihood to Renew

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 32 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Zoho Campaigns

Zoho Campaigns 10.0
Based on 1 answer
Because I am a single user organization and the subscription is free for up to 3 users.
Stacy Venditto | TrustRadius Reviewer

Usability

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Zoho Campaigns

No score
No answers yet
No answers on this topic

Support Rating

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.5
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Zoho Campaigns

No score
No answers yet
No answers on this topic

Implementation Rating

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.9
Based on 15 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Zoho Campaigns

No score
No answers yet
No answers on this topic

Alternatives Considered

SharpSpring from Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Kèlene Poyurs | TrustRadius Reviewer

Zoho Campaigns

Zoho Campaigns is not for beginners to email marketing, but it’s an excellent choice for those who want to send out a lot of emails with few restrictions and great reporting. It’s a no-brainer if you’re already a Zoho user, as Campaigns is included in Zoho One subscriptions and integrates nicely with other Zoho apps.
Alyssa Storm | TrustRadius Reviewer

Return on Investment

SharpSpring from Constant Contact

  • Streamlined Processes - sales and marketing are now all in the same place.
  • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
  • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
  • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
  • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
Tim Hemingway | TrustRadius Reviewer

Zoho Campaigns

  • It allows us to communicate with all our customers or lists together or individually, and to track how successful our campaigns are.
  • Customer Service is a target area of why we use Zoho Campaigns, and it meets our needs greatly.
  • To date we have not really measured the ROI or impact that Zoho Campaigns has on our marketing efforts but with this product it certainly has the means to do such.
Jon Porreca | TrustRadius Reviewer

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