Likelihood to Recommend
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
Read full review
Two specific features that make Wrike a good fit for my department (which oversees our organization's print media) are blueprints and "add version." Blueprints save and recreate details like tasks, length for each task, assignee, etc. so they will automatically repopulate when creating a new project. We use blueprints for recurring projects like our monthly newsletter. All we need to do is enter the new end date and new title for the newsletter; Wrike automatically reschedules the individual tasks and notifies the assignees. With the "add version" feature, we can keep track of all the versions of a given document while clearly seeing which is the most recent. It helps keep our editing process orderly.
Read full review Pros Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook. Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes. Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages. Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk. Read full review Users enter their art and communications requests through forms previously created by my department so that we can work on them in the order they are received. I manage large projects in Wrike where I can receive real-time feedback on each individual project without losing track, as in an email. At the end of the year, I love that I can find out how many tasks I completed, how many were closed, how many were canceled, etc. What I like the most is that it allows me to keep a real-time track of time for each project. This motivates me to be more organized with my work. It also allows me to collaborate with other team members in separate spaces based on project types, where everyone can contribute. I also assign tasks to the person who is assisting me as an intern. Read full review Cons Probably the biggest area is the video element as it has historically struggled in this area. The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties. Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time. Read full review Request forms could use a custom numbered prefix feature automatically keeping count and adding the next number in the line for each task created via a specific form. A Mass "find and replace" feature for task titles would help when needing to rename existing tasks titles. Ability to add in a request from to be completed inside another request from. Blueprint feature where options can be specified inside a blueprint and when "create from" is selected, these options are available to select which determines the blueprint structure created. Add an "effort" input into request forms, automatically adding the entered effort into the task's effort tab. Currently, you have to manually go and fill that in, which is not viable for a mass amount of tasks getting created daily. Read full review Likelihood to Renew
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Read full review
Wrike is a valued system which allows us to reduce the amount of manual work being done across the business. It has transformed the way we set and manage tasks and is now making us super efficient and productivity has increased. We have a contract in place but I can definitely see us renewing when that is up
Read full review Usability
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
Read full review
Wrike was pretty straightforward to use once you got logged in and got a crash course on how to use it. Once I was able to get my own dashboard set up for all my different tasks/tickets/projects, I was able to go to one place for all my incoming work. If I ever had any questions, my co-worker who implemented Wrike for us either already knew the answer or would find the answer for us. I had email notifications set up for any new tickets as well, but sometimes my dashboard would get updated before I got my email. Either way, I was able to keep track of what needed to get done and knew what was the most pressing ticket to get done
Read full review Reliability and Availability
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on
architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Read full review Performance
Wrike offers great performance as a project management tool. The platform is designed to be fast and responsive, allowing teams to work efficiently and complete their projects on time. The platform's user interface is intuitive and easy to use, enabling team members to navigate and manage their tasks with ease. Additionally, Wrike integrates with other tools such as Microsoft Teams and Salesforce, making it a versatile platform that can be customised to meet the unique needs of any team. Overall, Wrike's performance is excellent.
Read full review Support Rating
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Read full review
Support is very quickly and they want to solve problems actively. When I need additional info I can use community forum, when I've an issue I can use support form to get help. The support is of excellent quality from the first level, to grow when you talk to the engineers it becomes even more important
Read full review In-Person Training
We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
Read full review Online Training
I love the Wrike training options. Wrike Discover has tons of courses, learning plans, certifications, etc. This is an area where Wrike definitely shines! I wish these resources were more in your face for new people, because it seems like a lot of coworkers didn't know all of this training was available to them.
Read full review Implementation Rating
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Read full review
There are a lot of bells and whistles in Wrike, and not all of it is easy or intuitive to understand once it's plopped in your lap. It's easier when there are a few choice people who understand Wrike as a platform and articulate it in such a way where it makes it easy to pass it along to others in the group
Read full review Alternatives Considered
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Read full review
Multi level tiers and subtask was virtually non-existent in ZenDesk, Their bulleting system was horrible and task just welded together in long paragraphs that went on forever. It was too confusing and the only way to keep track was to print and highlight different parts of task to see what was completed and what was still outstanding.
Read full review Contract Terms and Pricing Model
Wrike offers a variety of pricing plans, including a free basic plan, professional, business, and enterprise plans, each with different levels of functionality and features. This means businesses of all sizes can choose a plan that fits their specific needs and budget. Wrike's pricing structure is transparent, with no hidden fees or surprises. The company offers clear and detailed pricing information on their website, making it easy for businesses to understand the costs associated with each plan.Wrike also offers flexible contract options, including monthly and annual plans. This allows businesses to choose the contract length that best fits their needs and budget, and to make adjustments as their needs change.
Read full review Scalability
The sky is the limit for what can be done in Wrike. We started with 1 use case and within 5 months we migrated several key business practices over to Wrike because they were easier to manage. Use cases so far: process improvement, management review, corrective actions, maintenance requests, month-end financial closing, and document management. As we grow, it's easy to imagine putting even more into Wrike where it becomes a cornerstone for how we do business
Read full review Professional Services
The professional services team is known by my entire team for its responsiveness, flexibility, and willingness to work closely with clients to understand their unique needs and provide customised solutions. The team is highly knowledgeable about the platform's features and capabilities and is able to provide guidance and support to users at every stage of the implementation process. Wrike's professional services are highly rated by everyone I've interacted with, with many noting the value that they provide in helping to maximise the benefits of the platform.
Read full review Return on Investment We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business Read full review Ability to track all 200 projects we've overseen this past quarter. Provided hard numbers of how many projects we've created for each campaign and industry area of specialization. Tracked number of days each project took our team to complete, making it easy to set and surpass goals to reduce turnaround/production time for each--building efficiency and driving results. Read full review ScreenShots