What users are saying about
2 Ratings
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Based on 2 reviews and ratings
Sprout Social
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Top Rated
453 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 453 reviews and ratings
Feature Set Ratings
Listening/monitoring
Social Report
Feature Set Not Supported
N/A

7.9
Sprout Social
79%
Sprout Social ranks higher in 4/4 features
Sprout Social ranks higher in 4/4 features
Boolean keyword searches
N/A
0 Ratings

7.8
78%
38 Ratings
Filtering out noise/spam
N/A
0 Ratings

7.7
77%
42 Ratings
Sentiment analysis
N/A
0 Ratings

7.7
77%
23 Ratings
Broad channel coverage
N/A
0 Ratings

8.4
84%
33 Ratings
Publishing
Social Report
Feature Set Not Supported
N/A

8.5
Sprout Social
85%
Sprout Social ranks higher in 4/4 features
Sprout Social ranks higher in 4/4 features
Content planning and scheduling
N/A
0 Ratings

9.1
91%
56 Ratings
Audience targeting
N/A
0 Ratings

7.7
77%
48 Ratings
Content optimization
N/A
0 Ratings

8.2
82%
49 Ratings
Workflow management
N/A
0 Ratings

9.1
91%
51 Ratings
Engagement
Social Report
Feature Set Not Supported
N/A

8.0
Sprout Social
80%
Sprout Social ranks higher in 3/3 features
Sprout Social ranks higher in 3/3 features
Automated routing and prioritization
N/A
0 Ratings

7.5
75%
25 Ratings
Customer interaction histories
N/A
0 Ratings

8.7
87%
50 Ratings
Bulk actions
N/A
0 Ratings

7.9
79%
45 Ratings
Marketing
Social Report
Feature Set Not Supported
N/A

7.0
Sprout Social
70%
Sprout Social ranks higher in 4/4 features
Sprout Social ranks higher in 4/4 features
Lead generation
N/A
0 Ratings

6.4
64%
31 Ratings
Content marketing
N/A
0 Ratings

8.1
81%
35 Ratings
Paid media management
N/A
0 Ratings

6.2
62%
3 Ratings
Campaigns and promotions
N/A
0 Ratings

7.2
72%
4 Ratings
Channel coverage/integration
Social Report
Feature Set Not Supported
N/A

8.5
Sprout Social
85%
Sprout Social ranks higher in 7/7 features
Sprout Social ranks higher in 7/7 features
N/A
0 Ratings

9.1
91%
56 Ratings
N/A
0 Ratings

9.0
90%
58 Ratings
N/A
0 Ratings

8.2
82%
51 Ratings
Google+
N/A
0 Ratings

9.0
90%
21 Ratings
N/A
0 Ratings

7.9
79%
48 Ratings
N/A
0 Ratings

8.6
86%
14 Ratings
YouTube
N/A
0 Ratings

8.0
80%
1 Rating
Reporting/analytics
Social Report
Feature Set Not Supported
N/A

8.3
Sprout Social
83%
Sprout Social ranks higher in 3/3 features
Sprout Social ranks higher in 3/3 features
Campaign success analytics
N/A
0 Ratings

8.3
83%
54 Ratings
Real-time tracking
N/A
0 Ratings

8.6
86%
54 Ratings
Competitor analysis
N/A
0 Ratings

8.1
81%
46 Ratings
Account management
Social Report
Feature Set Not Supported
N/A

8.5
Sprout Social
85%
Sprout Social ranks higher in 2/2 features
Sprout Social ranks higher in 2/2 features
Role-based user permissions & privileges
N/A
0 Ratings

8.9
89%
54 Ratings
Mobile access
N/A
0 Ratings

8.0
80%
50 Ratings
Attribute Ratings
- Social Report is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
10.0
Social Report
100%
2 Ratings

9.0
Sprout Social
90%
113 Ratings
Likelihood to Renew
Social Report
N/A
0 Ratings

9.0
Sprout Social
90%
62 Ratings
Usability
Social Report
N/A
0 Ratings

9.0
Sprout Social
90%
41 Ratings
Availability
Social Report
N/A
0 Ratings

7.7
Sprout Social
77%
16 Ratings
Performance
Social Report
N/A
0 Ratings

8.0
Sprout Social
80%
14 Ratings
Support Rating
9.0
Social Report
90%
2 Ratings

8.5
Sprout Social
85%
49 Ratings
Online Training
Social Report
N/A
0 Ratings

7.3
Sprout Social
73%
3 Ratings
Implementation Rating
Social Report
N/A
0 Ratings

10.0
Sprout Social
100%
21 Ratings
Likelihood to Recommend
Social Report
Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
Digital Business Director and Coach
Frontier Digital Business ConsultantsInternet, 1-10 employees
Sprout Social
Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users

Verified User
Executive in Marketing
Public Relations and Communications Company, 1-10 employeesPros
Social Report
- Bulk upload of social media posts
- Tracking conversions for posts
- Granular data from your social media profiles
Owner
Lobster Digital Marketing LimitedMarketing and Advertising, 1-10 employees
Sprout Social
- The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
- It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
- Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Marketing Director
GAL Real EstateReal Estate, 1001-5000 employees
Cons
Social Report
- The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really.
- I dont believe it has a mobile app.
Digital Business Director and Coach
Frontier Digital Business ConsultantsInternet, 1-10 employees
Sprout Social
- I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
- I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
- I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Sr. Social Media Manager
Idea GroveMarketing & Advertising, 11-50 employees
Pricing Details
Social Report
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Social Report Editions & Modules
—
Additional Pricing Details
—Sprout Social
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 for 30 days
Sprout Social Editions & Modules
Edition
Free Trial | Free1 |
---|---|
Standard | $992 |
Professional | $1492 |
Advanced | $2492 |
- for 30 days
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Social Report
No score
No answers yet
No answers on this topic
Sprout Social
Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Editor
OVC Lawyer MarketingInternet, 11-50 employees
Usability
Social Report
No score
No answers yet
No answers on this topic
Sprout Social
Sprout Social 9.0
Based on 41 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 51-200 employeesReliability and Availability
Social Report
No score
No answers yet
No answers on this topic
Sprout Social
Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.

Verified User
Manager in Marketing
Information Technology and Services Company, 1-10 employeesPerformance
Social Report
No score
No answers yet
No answers on this topic
Sprout Social
Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Social Marketing Director
Creative Word and Image Inc.1-10 employees
Support Rating
Social Report
Social Report 9.0
Based on 2 answers
Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
Digital Business Director and Coach
Frontier Digital Business ConsultantsInternet, 1-10 employees
Sprout Social
Sprout Social 8.5
Based on 49 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Assistant to the Dean
Loma Linda UniversityHigher Education, 10,001+ employees
Online Training
Social Report
No score
No answers yet
No answers on this topic
Sprout Social
Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Social Marketing Manager
Anametrix, Inc.Information Technology and Services, 11-50 employees
Implementation Rating
Social Report
No score
No answers yet
No answers on this topic
Sprout Social
Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Social Media Manager
iQuest GroupComputer Software, 501-1000 employees
Alternatives Considered
Social Report
We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
Owner
Lobster Digital Marketing LimitedMarketing and Advertising, 1-10 employees
Sprout Social
I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Social Media Manager
The LCMSReligious Institutions, 201-500 employees
Return on Investment
Social Report
- We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report
- Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site
- Reduced time managing and updating our social media accounts has improved our profitability
Owner
Lobster Digital Marketing LimitedMarketing and Advertising, 1-10 employees
Sprout Social
- Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
- Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
- Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.

Verified User
Manager in Marketing
Medical Device Company, 201-500 employees