What users are saying about
57 Ratings
Top Rated
585 Ratings
57 Ratings
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Score 7.1 out of 100
Top Rated
585 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

  • Zapier ranks higher in 1 feature set: Cloud Data Integration

Cloud Data Integration

6.3

Workato

63%
8.2

Zapier

82%
Zapier ranks higher in 6/6 features

Pre-built connectors

7.0
70%
37 Ratings
9.0
90%
96 Ratings

Connector modification

6.3
63%
35 Ratings
8.0
80%
84 Ratings

Support for real-time and batch integration

6.2
62%
33 Ratings
7.6
76%
85 Ratings

Data quality services

5.9
59%
30 Ratings
8.1
81%
65 Ratings

Data security features

7.0
70%
33 Ratings
8.0
80%
64 Ratings

Monitoring console

5.7
57%
37 Ratings
8.3
83%
74 Ratings

Attribute Ratings

  • Zapier is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

6.1

Workato

61%
37 Ratings
9.4

Zapier

94%
103 Ratings

Likelihood to Renew

1.0

Workato

10%
3 Ratings
10.0

Zapier

100%
1 Rating

Usability

6.0

Workato

60%
3 Ratings
10.0

Zapier

100%
5 Ratings

Support Rating

8.0

Workato

80%
11 Ratings
9.2

Zapier

92%
18 Ratings

Implementation Rating

3.0

Workato

30%
1 Rating

Zapier

N/A
0 Ratings

Likelihood to Recommend

Workato

Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
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Zapier

Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
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Pros

Workato

  • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
  • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
  • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
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Zapier

  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
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Cons

Workato

  • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
  • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
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Zapier

  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
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Pricing Details

Workato

Starting Price

Editions & Modules

Workato editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zapier

    Starting Price

    $24.99 per month

    Editions & Modules

    Zapier editions and modules pricing
    EditionModules
    Starter$24.991
    Professional$61.252
    Team$373.753
    Company$748.754

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Workato

    We need to develop Enterprise Application Integrations and Workato was not designed for this
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    Zapier

    Zapier is now very much an integral part of our business and we could not operate without it!
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    Usability

    Workato

    Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
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    Zapier

    Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
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    Support Rating

    Workato

    They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
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    Zapier

    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
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    Implementation Rating

    Workato

    We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
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    Zapier

    No answers on this topic

    Alternatives Considered

    Workato

    We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
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    Zapier

    • Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month
    • Zapier has more functions for each software they connect
    • Zapier has their own services that are very useful
    • They have so many existing work flows that you can easily add
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    Return on Investment

    Workato

    • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
    • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
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    Zapier

    • It saves us hours of time every week being able to connect services automatically.
    • It enables automations to happen that would not otherwise be possible at all.
    • It allows us to choose other software for specific purposes without the limitations of only the built-in connectivity.
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