TrustRadius
https://media.trustradius.com/product-logos/rV/7p/W7JTG122JCTK.PNGWhy AgoraPulseWe have just started using AgoraPulse in our organization and have had a good experience with it. It is really effective at managing the 2 key social networks, Facebook and Twitter. AgoraPulse is useful for running promotions, contests etc. AgoraPulse is also useful for getting detailed analytics. The lack of Google+ integration is a sore point though.,Social media management Social analytics Running promotions,Google+ integration LinkedIn Integration Pinterest integration,8,Easier to use,8Worthwhile appInterfaces with Facebook, providing a platform for popularity votes.,Customer service Affordable service Appreciate the free trial status during the time when we cannot use the app The service is generally affordable, and easy to use. Appreciate the extra phone call to make sure we are getting maximum usage of the app,Getting set up was not extremely easy, but after a few days we figured it out.,9,Through AgoraPulse it was very easy to gather statistics and information. Once it was set up, I liked the information it provided, though for us, we don't use FB enough to make it worth the cost.,9AgoraPulse? The best for our Facebook page!AgoraPulse is the best thing that has happened to our Facebook page! Now, we really have the stats about who are our fans and how to reach them. Moreover, the team is always available to answer to our demands by email or phone. Agorapulse? The best! AgoraPulse is the best thing which has happened to our Facebook page! Now, we really have the stats about who are our fans and how to reach them. Moreover, the team is always available to answer to our demands by email or phone. Thanks!,Now, we really have the stats about who our fans are and how to reach them.,The new apps as newsletter subscriptions.,9,We have added 7000 fans!,,7Facebook Only, Better solutions out thereI wish I had even one good thing to say about AgoraPulse. But I really don't. The interface was impossible to navigate, the apps did not work, the customer service was terrible. I felt bad marking it down all the way, but I really couldn't even think of one positive experience from when we used it.,Competitors analysis was pretty cool. But it is not a whole lot more unique than what Facebook already offers Price isn't bad. Its not great either, but its not bad.,The apps had major connection issues for our users on Facebook. We ran a contest and most of our users gave up. We only had 15 entries out of 18K loyal fans! When we switched to an alternative company and redid the same contest we had 2K entries. Their apps were a disaster. The UI looks beautiful, but its not intuitive. The customer service blamed the problem on me for almost a month, before finally coming back to me a month later and admitting it was their fault. Not the friendliest customer service team.,1,Extreme negative impact on ROI. One of our most anticipated contests of the year was completely and utterly ruined. Costing us tens of thousands.,Offerpop,North Social,HootSuite Pro,1Agora Pulse, realmente maneja redes sociales y ¡es rentable! [Handles social media and is profitable!]Utilizamos AgoraPulse para manejar nuestra página de facebook, para nosotros es muy importante ya que es nuestra principal fuente de ingresos (como clientes). Lo utiliza solo 1 persona y resuelve el problema de manejo de comentarios, publicaciones y sobre todo Concursos. [We use AgoraPulse to manage our Facebook page. It’s very important for us because it is our main source of income (customers). It is used by one person and it handles the problem of managing comments, publications and contests.],Manejo de Comentarios y Publicaciones: Por lo general, con la administración de facebook se nos "perdian" tantos comentarios y no podíamos llevar un registro de cada uno de ellos. Es decir, perdíamos ventas, con AgoraPulse nos permite identificar 1 a 1 cada comentario. [ Comments and Publications Management: Generally, in the management of Facebook we lost would lose so many comments and we could not keep track of each of them. That is to say, we lost sales. AgoraPulse allows us to identify each comment on a one to one basis.] Manejo de Sorteos y Concursos de facebook: Esta aplicación nos ayuda mucho para realizar concursos periódicos, sin tener que crearlos en cada momento, simplemente son continuos para nosotros y eso ¡Nos encanta! [Facebook Sweepstakes and Contests Management: This app helps us launch periodic contests, without having to create each one each time. They are just continuous, and we love that!] Programación de Contenidos: Nos permite generar contenido 1 sola vez al día y las publicaciones se emiten cuando lo necesitamos, sin tener la necesidad de estar creando continuamente contenido en nuestra página de facebook. [Content Programming: It allows us to generate content once a day and the publications are issued when we need them, without having to continuously create content on our Facebook page.] Opciones Viral: Realmente nos agrada que los concursos sean necesarios compartirlos, hemos conseguido un incremento de fans con esta opción. [Viral options: We really that contests have to be shared. We've achieved an increase of fans with this option.],Claramente, el manejo de mensajes privados, quizá no lo he descubierto, pero de seguro, no puedo manejar los Mensajes privados que me envían, como si lo permite Hootsuite. [Clearly, managing private messages. Maybe I haven't discovered this but I cannot manage my private messages like you can in Hootsuite.] Moderación de comentarios en los álbum de fotos de nuestra página de facebook, simplemente no los detecta como un comentario adicional. [Comment management on our Facebook photo album - These comments are not detected as additional comments.],9,Ahorro de tiempo: Hemos ahorrado mucho tiempo al tener una herramienta directa, rápida y de fácil manejo (una vez que lo aprendes a manejar). [Time saver: We have saved so much time by having a direct, quick and easy to use (once you learn to handle it) tool.] Conocimiento de nuestros fans: Ahora sabemos quienes interactuan con nuestra página web, tenemos sus datos de contacto. [Knowledge of our fans: We now know who interacts with our website, we have their contact details.],,10Simple, Efficient, Straightforward and takes you by the hand !We use it to convert a Facebook fan base into opt-in prospects. We also use it to animate and engage the community. An unexpected but useful feature is the reports on publications, especially the negative impact of certain publications.,Very good ratio between simplicity and efficiency. You never feel abandonned in the use. The interface is clear and intuitive, the contextual help is easy to reach and efficient The apps are quickly set-up and well monitored. An unexpected feature is the report on past publications detailing level of engagement and negative effects. Very appreciated!,I'd appreciate an editor to generate game step images instead of having to upload tailor-made images. The Instant-win app would fit our needs if it could deliver "live" a winner-code usable in our online shop.,9,Better community engagement Swift generation of a qualified opt-in prospect file,8My experience with AgoraPulseLaranja Zen is a Branding Agency. With AgoraPulse we develop campaigns for our clients brands to engage with their Facebook fans.,User friendly Easy to configure Well structured reports,It should be interesting if we could develop contests that involve more than one Facebook page... example two companies that are partners want to develop a contest where the participants and voters have to like both pages.,8,We only use the platform to increase the audience of our clients brands. And it works!,7A good app to organize sweepstakes on FacebookWe are currently using AgoraPulse for a sweepstakes on Facebook to get more "likes" and collect email addresses. The app is easy to install and to use. So far so good.,Easy installation Easy configuration Easy stats,Clearly state that the trial app only allows 20 participants for sweepstakes,8,More Facebook "likes" More email addresses collected,6Why I love Agora PulseAgoraPulse is typically used by the communications team for managing content, Facebook competitions, and is also used as a reporting tool.,AgoraPulse saves us hours thanks to an easy to use platform You can schedule your posts in advance which is really time saving You can access analytics really easily It allows you to set up great apps without much technical knowledge Really relevant apps for your fanbase,A smartphone app to access the platform from anywhere,9,Agora app supports fanbase recruitment.,9It keeps you Informed about each and every aspect of your Facebook page statistics.We use AgoraPulse to boost engagement of our fans on our Facebook Business page. It is used by the Social Media Department of our organization. We were not successful in engaging fans on our page but after we started using AgoraPulse we are seeing a great increase in fan engagement.,It synchronizes your complete Facebook page with each and every statistic and provide the information in nice beautiful charts and figures. The Apps are awesome to engage the fans through contests The Best thing about Agora Pulse is its ease of use. It's damn easy to set up and once your page is synchronized you can do a ton of things to keep your fans engaged. The feature to add a competitor and watch is performance is the best.,More Apps will not hurt. Some bugs in the apps come up that should be looked upon. More Easy UI.,9,Boosted Page engagement. Detailed Statistics about your page Helps you to Keep an eye on your competitors,HootSuite Pro,10Good toolAgoraPulse is used by the web marketing department to create games on Facebook and follow the interaction with our Fans. We are now able to easily create professional applications at a reduced cost.,Reporting Create apps Well Design,Add more social networks as Google+, LinkedIn Actualize data in real time add tracked link to better measure ROI,10,More Fans Better quality Good interactions,,10One Of Top Social Management Tools You Should TryThis is one of top Fanpage managemetn tools we have ever tried. Thank to Agorapulse we can manage the performance of each post style, content as well as each member of our social media team. The functionality, analytics and the amount of additional facebook apps you can add at your choice really makes this app amazing. Besides, we can now categorize posts, comments, images, content, etc.. into many groups for further analysis due to their adding tag feature. I personally can't wait to put it use and see all the data come in. More importantly, Agorapulse provide almost everything we may need at a affordable price.,Simple, friendly user interface with many useful features Full of tutorial video and their support team are really great help with sorting everything out, plus their response time is really on point. I get a lot of interesting stats I normally don’t get with other services. You can have deeper understanding of your performance by categorize post/comment the way you like. You can also export those stats into Powerpoint, it's extremely simple, attractive and very useful for discussion between teams within organization. Besides, you can not only manage page but also create tons of campaigns by Agorapulse' apps such as Fan Vote, Quiz, Photo Contest, Coupon, Sweepstakes, etc.,First improvement Agorapulse may need is the ability to connect with multiple social network at the same time like Google+, Twitter, Pinterest, etc Have more customized stats that are based on tag adding feature. For example, we may tag customers, time range, or event, etc. and see how we are doing. Customized notification when something wrong happens such as TAT is too low compare to previous period,9,Improve customer service while define most important fan as well as most suitable content for them. Examine performance instantly Increase social media teamwork effieciency,9Very good Social Media Management SuiteI've been using AgoraPulse for months to manage Facebook and Twitter accounts; it's very helpful for post and comment management and for interesting insights as well. Very good App creation and management, too.,App management Insights report Comment moderation,Insight depth and reccomendation Instagram Management Pinterest Management,9,Better customer service Smart insights Reccomendation based on insights,,8AgoraPulse ReviewAgoraPulse offers great service and features. I use it to manage Facebook discounts and events.,Very fast Simple to use,There is nothing that I can think of.,8,ROI is positive.,123ContactForm,5,1,1,Fast Easy to use Effective Great features,Creating more types of events with AgoraPulse,It would be great to be able to use with other social networks.,Yes,Price Product Features Product Usability,Professional services company,No,Usability,10,No,9,No,Support allows us to get answers to questions at any time of the day.,Easy usage Elegant design results.,There really are no functions that are difficult to perform.,9Never found anything betterThanks to AgoraPulse we were able to sign more social media consultancy / conversation manager contracts.It allowed us to present our services in a more professional way, quantify our efforts (ROI), give a clear insight in our approach (planning, structure, ...) and give them the final word about the content that was going to be published (approval flow).,Visualize relevant stats The simple, yet very complete interface The ROI-visualisation: for me not necessary, but the fact that you can make your social efforts tangible is very important for my clients The fantastic helpdesk (the people behind this really listen to what the users have to say) The possibility to export your FB fanbase to CSV, which allows you to contact them by email for example,The template based apps. Although it will work for at least 80% of the users, I found it very difficult to stay within the limits of the templates and sometimes i got frustrated by the processes behind it.,10,Faster lead conversion Increased efficiency Allowed us to renegotiate some of our existing contracts and increase our fees, thanks to a more professional and structured approach,,8Best Analytics Tool for Facebook PagesWe use AgoraPulse to make really in depth reports of the Facebook brand page we manage.,In depth data analysis with very useful qualitative metrics User-friendly graphic interface Possibility to make a comparison with competitors,Possibility to export data in a xls format, other than the ppt format that is given by default.,10,Increased employee efficency,quintly,Hootsuite Free,10A great, inexpensive, easy-to-use page management tool with excellent service to boot!We use AgoraPulse in the marketing communications team to engage with our approximately 1 million fans across three different Facebook Pages. It helps us to schedule, identify, report, and provide fun content to our gaming community.,Very nice reporting interface and fan information which is much more graphically interesting than Facebook Insights. Beyond just for Facebook management, we've used some of the reporting graphics in business strategy presentations! The link story posting is much better than Facebook's native one. We use the ability AP provides to edit titles, descriptions and images on links very often to make them as interesting as possible, as we pay to promote a lot of our FB posts. Having access to multiple promotional apps all wrapped up in the same subscription package is useful. Most competitors I've seen previously charge quite a lot for what are basically the same features.,I'd love to see them add more sophisticated Twitter publishing back into the tool. The ability to schedule tweets with images (not allowed by TweetDeck, for example) would be useful. Would also very much like to see a link shortener added to the platform. As it is, we're using another service, bitly, to track links. Further to the link shortener, reporting on the post clicks - total and unique link clicks (embedded in text) and photo clicks would be helpful. Bringing all this functionality into a single tool rather than via multiple providers would save a lot of time and be really valuable.,9,More efficient management (setup) and visibility of page content saves a lot of time The Improved community engagement helps us retain players in our games longer and keep them excited by new app-powered content,,10Huge functionality, big affordabilityWe use Agorapulse to manage our Facebook page, and also recommend/deploy it for clients looking for professional Facebook page management solution without huge cost.,Lots of functionality Very reasonable cost Excellent product support,User interface not 100% intuitive at first,9,Better engagement on Facebook Easy-to-deploy contests Big reduction in staff time Much better understanding of Facebook analytics,Pagemodo,8I have so much data about my fans, and you ?I use Agorapulse for all the brands of my company, and each country. I am very satisfied because Agorapulse never stops improving its software, I consider it as a real tool of my social media strategy, and I have recommended it to many partners.,Social media strategy : Agorapulse helps your brand to be active and innovative on Facebook, with a lot of contests. CRM : with the contests, you can qualify your fans and get their email adress. This is so important for your CRM, and it can increase your sales. Statistics : you are able to know better your fans, and you have a lot of data which allow you to post the right content at the right time.,They could improve the types of contests with more customization,9,I have increased the number of fans, so I have increased my sales because I know the fans of our pages are buyers. I got so many emails by qualifying our fans. This is an important part of my CRM data.,,10A review of AgorapulseI use Agorapulse for day to day management of my Facebook page, for weekly analytics and for running applications when required. The platform is simple to use, comes at a very good price and is really effective. For the applications it is very simple to get the apps up and running on a page and they work really well. I particularly like the preview feature where I can see and interact with the app on desktop or mobile before I deploy it. The analytics provided are very comprehensive and I use this on a weekly basis. Overall it is a very effective and affordable solution.,Very simple to get a Facebook app up and running on desktop and mobile. Very easy and intuitive management interface. Very good reporting features.,I'd love to see a content discovery engine to find content for me to publish. A complicated feature but it would be a nice addition.,9,Increase in email subscribers. Substantial increase in fans.,9Agorapulse, une solution rapide pour les community manager, et disponible en Français [efficient tool for community managers, and available in French]AgoraPulse est vraiment un outils indispensable pour les community manager qui gèrent de nombreuses pages Facebook. Je le recommande. [AgoraPulse is really an indispensable tool for community managers who manage many Facebook pages tools. I recommend it.],Simple d'utilisation [Easy to use] Outils automatisés bien pensés [well designed, automated tools] Gains de temps [Time savings] Tarif très intéressant [Good value for money],Il manque le même service pour Twitter [It doesn't cover Twitter],9,Un gain de temps énormem [A huge timesaver] Une analyse plus claire des retours en statistiques [A clearer analysis of statistical results],,10For Facebook Marketing SuperherosAgoraPulse is a Faceook CRM that came to my attention in April 2013. I initially used the free barometer tool, and was so impressed that I looked into using the whole package. Having to manage multiple pages with different goals, different campaigns, a range of ads and apps can be mind boggling at times. This software has revolutionised the way in which I now manage all these pages. The release of V2 late last year blew me away. Not only can I install a competition app in a matter of minutes but I can also review all the insights I need about that app and the page itself. I don't need to spend hours exporting data from facebook to analyze and put into a report - it's all there for me. Whether I need analytical information on a 7 day/30 day basis I can get what I need. To take thing further AgoraPulse lets you compare your page with you competitors and gives you actionable data. All this at the click of the "connect" button. I'm really excited to see what this platform has in store for 2014. I would have no hesitation on recommending AgoraPulse to both beginners and pros alike. This platform was built for everyone.,Saves hours with great reporting features Installation of competition apps that are fully integrated for collection of emails and like gated in minutes. Brilliant support & customer service,I would love full integration with Twitter for managing teams, analytics and mentions Integration with LinkedIn would be great too,10,Faster Lead Conversion Better Lead Conversion Saved hours every week,10What's not to like in AgoraPulse?Community animation: thanks to very simple and very effective animations, I can determine who is the most active and who has value! CRM: I can follow my Facebook page: with statistics, with management tools, with the integrated CRM base. Support : always very helpful and personable (Kristell and All the others (y) ).,The tool is already very practical!,Monitoring simple and effective performance indicators (engagement, CRM).,9,10agorapulse اكثر من رائعالمزيد من المعجبين بسرعة و سهولة [More fans quickly and easily] تطبيقات ممتعة و سهلة الاستعمال [Applications fun and easy to use] Nice and effective apps. Control your fan page professionally. Get more fans quickly and easy.,Addition of arabic language translation as there are new big unseen opportunities in the Arab world. اضافة اللغة العربية حيث ان السوق العربي يفتقد مثل هذه الاليات [Add the Arabic language as the Arab market lacks such tools] Make it possible to add the app more than once to the same page at least for content apps.,Much better lead generation.,10,10Thank you Agorapulse !Agorapulse allows you to add and configure multiple applications for Facebook pages : sweepstakes, instant win, quiz, etc. Agorapulse allows you to qualify your community and users to detect your brand ambassadors ! Agorapulse allows you to see all the statistics of your campaigns to refine your strategy and determine which ones work best !,I'd like to have more applications for my pages The platform doesn't yet support the campaigns directly on the Facebook Timeline I'd like that the platform allows automatically sending a notification to the winners of my contests,My communities have developed very quickly The platform allows me to verify and validate the work of my assistants The price / quality ratio is amazing !,10,10
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Agorapulse
342 Ratings
Score 8.5 out of 101
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Agorapulse Reviews

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Agorapulse
342 Ratings
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Score 8.5 out of 101

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Carolyn Iga profile photo
December 17, 2014

Worthwhile app

Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Through AgoraPulse it was very easy to gather statistics and information.
  • Once it was set up, I liked the information it provided, though for us, we don't use FB enough to make it worth the cost.
Read Carolyn Iga's full review
Pía Francisca Verdugo Ramos profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Ahorro de tiempo: Hemos ahorrado mucho tiempo al tener una herramienta directa, rápida y de fácil manejo (una vez que lo aprendes a manejar). [Time saver: We have saved so much time by having a direct, quick and easy to use (once you learn to handle it) tool.]
  • Conocimiento de nuestros fans: Ahora sabemos quienes interactuan con nuestra página web, tenemos sus datos de contacto. [Knowledge of our fans: We now know who interacts with our website, we have their contact details.]
Read Pía Francisca Verdugo Ramos's full review
Tom Blight profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Faster lead conversion
  • Increased efficiency
  • Allowed us to renegotiate some of our existing contracts and increase our fees, thanks to a more professional and structured approach
Read Tom Blight's full review
Alyssa Crankshaw profile photo
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • More efficient management (setup) and visibility of page content saves a lot of time
  • The Improved community engagement helps us retain players in our games longer and keep them excited by new app-powered content
Read Alyssa Crankshaw's full review

Feature Scorecard Summary

Boolean keyword searches (97)
7.8
Filtering out noise/spam (93)
7.2
Sentiment analysis (1)
9.1
Broad channel coverage (3)
8.5
Content planning and scheduling (145)
8.8
Audience targeting (108)
6.8
Content optimization (1)
9.1
Workflow management (128)
8.0
Automated routing and prioritization (1)
6.4
Customer interaction histories (137)
8.5
Bulk actions (123)
7.8
Lead generation (82)
6.6
Content marketing (1)
9.1
Paid media management (1)
8.2
Campaigns and promotions (86)
6.7
Twitter (136)
9.0
Facebook (152)
8.9
LinkedIn (22)
8.1
Instagram (143)
7.7
Campaign success analytics (125)
7.7
Real-time tracking (128)
7.5
Competitor analysis (106)
7.0
Role-based user permissions & privileges (138)
8.4
Mobile access (128)
6.7

About Agorapulse

Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, Instagram, LinkedIn, and YouTube activity.

It allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive.

Agorapulse Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Does not have featureSentiment analysis
Does not have featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Does not have featureContent optimization
Has featureWorkflow management
Engagement Features
Does not have featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Does not have featureContent marketing
Does not have featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Does not have featureGoogle+
Has featureInstagram
Does not have featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureSocial Media Inbox for each account with real time tracking of incoming messages and ad comments
Has featureAutomatic moderation, real time email notification, post scheduling
Has featureCompare your page with Competitors and measure your posts’ performance
Has featureInbox assistant to help you moderate incoming content. Available on all plans.
Has featureContent queues to store queued or requeued content according to content type or theme.

Agorapulse Screenshots

Agorapulse Videos (2)

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Agorapulse Integrations

Agorapulse Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Medium$99per installation
Large$199per installation
Enterprise$499per installation
X-Large$299per installation

**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Agorapulse Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
45%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
5%

Agorapulse Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Agorapulse Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Spanish, Portuguese