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BILL

BILL
Formerly Bill.com

Overview

What is BILL?

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

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Recent Reviews

TrustRadius Insights

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised …
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TrustRadius Insights
TrustRadius Insights

Horrible Experience

3 out of 10
August 17, 2022
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. …
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Bill.com

6 out of 10
July 14, 2022
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Essentials

$45

Cloud
per user/per month

Team

$55

Cloud
per user/per month

Corporate

$79

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is BILL?

BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.

BILL Features

  • Supported: AP and AR Automation

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

BILL Integrations

BILL Competitors

BILL Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

BILL starts at $45.

Melio, AvidXchange, and Tipalti are common alternatives for BILL.

Reviewers rate Payment Audit Trail highest, with a score of 3.6.

The most common users of BILL are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(289)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.

One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.

In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.

Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.

Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.

Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.

Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:

  1. Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.

  2. Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.

  3. Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.

Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.

Attribute Ratings

Reviews

(51-64 of 64)
Companies can't remove reviews or game the system. Here's why
April 03, 2015

I Heart Bill.com!

Verified User
Employee in Finance and Accounting
Accounting Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The only situation I have run into where Bill.com is less appropriate would be for the clients that only have a couple of recurring bills they pay a month, in which they could just set up auto-payments with their vendors to make the payments. Other than that, I cannot imagine Bill.com not working for anyone. I have one client who processes about 100 bills per week through Bill.com and this has helped us greatly with organizing their payables!
April 03, 2015

Bill.com from sales perspective for a bookkeeping company

Verified User
Account Manager in Sales
Accounting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If a company just can't grasp the idea of having us process their payables electronically, it might not be a fit. Sometimes, some companies just want things done the manual way. Also, if there are not enough bills to justify cost of Bill.com (which is rare), it might not be a fit.
February 04, 2015

No more wrestling paper, lost checks and payment approvals!

Verified User
Partner in Corporate
Accounting Company, 1-10 employees
Score 8 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
If your business would like to gain control over processing accounts payable and operate in a paperless environment, Bill.com is a great solution. There are built in users with different permission settings so general data input tasks can be assigned to appropriate staff, while the final approval decision on any invoice can be reserved for those within the firm with the proper authority. Add in that payments can be sent electronically, your firm is now saving on postage, check stock, and valuable space previously taken up by drawers of AP files.
December 19, 2014

Is Web Based AP in your future?

Bill Aiton | TrustRadius Reviewer
Bill Aiton
President
SSI Consulting (Computer Software, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The biggest issue to resolve is whether the organization is ok with having this data all in the cloud, or whether and on premise solution is more comfortable. Going to the cloud has many benefits - cost, hardware maintenance and acquisition, imaging. In my experience, the larger the firm, the more preference for an on premise or hybrid solution.
At any rate, the innovation represented by Bill.com is dramatic and the cost savings for smaller organizations can be substantial. Bill.com and firms like it are changing the accounting landscape for organizations!
December 18, 2014

Great system!

Verified User
Professional in Finance and Accounting
Accounting Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bill.com is not good for you if: 1. You have a lot of inventory because you'll be duplicating the process, 2. Make a lot of same-day payments, 3. Do not like paperless systems.
Bill.com is good for you if: 1. Have a lot of routine vendors, especially if they are always asking for status updates, because Bill.com will send an email when their payment is processed, 2. Manage cash flow, you can see exactly how much will come out of your account on a certain day, 3. Have multiple users that need to view the same info; each person can have their own log in.
September 25, 2014

Great for A/P, but A/R weak. Stellar support.

Verified User
C-Level Executive in Finance and Accounting
Internet Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bill.com provides an excellent platform for small (and/or growing) businesses who want a paperless invoice and workflow process that is simple to setup and administer. Our outside accounting firm as begun recommending it to their clients as well after seeing how much time and effort it saves.
June 30, 2014

Save time & sanity with Bill.com!

Erin Thorp | TrustRadius Reviewer
Erin Thorp
Senior Business Operations Specialist
Boss Lady Pizza (Internet, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Bill.com was very useful and appropriate for the large-volume billing scenario we had a Local Offer Network (LON). As far as smaller-volume businesses, I'm not sure I could see the benefit of using Bill.com in integration with QuickBooks or some other accounting software, in terms of saving time and labor---I do recall getting a lot of sync-errors with QBO, which were a bit time-consuming to fix, but it's highly possible that those issues have been addressed on the Bill.com side by now.

A friend of mine was worried about hiring a new bookkeeper and too much information getting into the wrong hands, so I actually did recommend Bill.com in order for him to gain more control over account access, and not having to worry about over-access due to Bill.com's intuitive control settings---so I do think it can be very appropriate and valuable for that purpose. But I suppose it's ultimately a matter of case-by-case analysis to see if the benefit outweighs the cost/cost-savings for each business.
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