Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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per month
Professional
$399.00
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
- FAQs
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-25 of 154)Companies can't remove reviews or game the system. Here's why
April 16, 2024
Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows me to notify the business right away. I also love recommending the QR codes and sharing reviews on social media platforms and the Google My Business page. Another cool feature I like to use is AI features throughout the software.
March 21, 2024
In my opinion, an Outrageous cancelation policy
We used Birdeye to manager reviews. We were going to use it for referral management, but that became too complicated.
March 18, 2024
Fantastic software and customer service
We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.
March 17, 2024
Geat Product!!
Score 10 out of 10
Vetted Review
Verified User
We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.
March 13, 2024
BirdEye - Be Found, Be Heard, Be Chosen, and Communicate
We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!
My company works with 1000s of businesses and we utilize Birdeye's software to ensure that we are successfully managing their reputations online and helping them to increase their ratings across review platforms. I work with around 100 clients myself and they are all thrilled with the results they get through integration with Birdeye. One of my favorite features is the ability to create templates for automatic replies to customers. This helps us to engage with our clients' reviews whether they are positive or negative. I highly recommend Birdeye!
March 13, 2024
Birdeye is Great!
I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.
March 13, 2024
Great tool for any business owner!
Birdeye is a partner with my agency to help us help our clients facilitate reviews for their businesses. I use Birdeye every day to send out requests, pull reports, and overall present my clients with their current online reputation.
March 12, 2024
Best Review System
We use Birdeye for Review Management for Our Clients and Have seen tremendously awesome results with Google Reviews. Which in-turn help us in overall SEO services, and Google online presence. We have been using their integrations for Auto trigger reviews for clients and create a better experience overall. Also their support is very good and responsive.
March 12, 2024
Birdeye is the best!
I use Birdeye on behalf of my small business clients to gain reviews! The purpose for using Birdeye for my clients is not only to gain reviews, but to gain good reviews as well. The more reviews my client obtain, the higher they will rank on Google. Birdeye is a key component into helping my clients grow their small businesses!
March 12, 2024
I would recommend Birdeye!
I use Birdeye for about 100 of my clients. We use it mainly to get feedback from their customers. We have some insanely successful campaigns through Birdeye that have helped improve my client's SEO immensely. We also use it to reply to reviews. It adds a personal touch to their Google page and Birdeye makes it really easy to come up with responses and rotate through them. It saves my clients a ton of time.
January 23, 2024
Birdeye: The Good, The Bad, and The Ugly
We white label Birdeye's Review Management platform to clients in Home Service industries like roofing, plumbing, HVAC, fencing, etc. We use their platform with 4 current clients, and we have fluctuated between 4 - 14 clients on the account at any given time. We have been using Birdeye since 2019. Our clients log into their client profiles, and we help guide them or perform review management services on their behalf.
January 11, 2024
Birdeye exceeded our firms expectations
We joined Birdeye as a strategic partner 12 months ago. We work on a lot of review removal requests so this paired up well with that service offering. We use Birdeye for all of our review management clients, for organic outreach and responses, as well as for directory listing updates and client surveys.
September 18, 2023
Why Get Birdeye?
I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1
I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.
Also for answering question with Live chat and Chat bot for auto response with our FAQ.
September 14, 2023
Straightfoward and Simple
We have an extensive portfolio of properties across the Sunbelt and Birdeye helps us manage their reviews across various portals.
June 29, 2023
10/10 will use forever!
Score 10 out of 10
Vetted Review
Verified User
I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet!
June 28, 2023
Birdeye, not just reports but good ones
Score 9 out of 10
Vetted Review
Verified User
Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there.
June 28, 2023
Birdeye will have your business flying high!
We use Birdeye in a variety of ways. Our original contact with them was to inquire about an online chat for our website. Within that process we learned the wide scope of services they offer and we put our online reputation in their hands. We love having "all things online" in one place. We can manage all of our reviews, chats, and referrals on their site. They had a great staff that walked us through the set up process to get everything up and running. We continue to have a monthly meeting with our representative that keeps us up on our progress and helps us to see what is working and what is not. They have always been upfront and honest about the modules that we need and which ones we don't. I think it speaks very highly of their integrity when they are trying to sell something, and they bring to light the fact that it's not something we needed. That is when I knew they cared about me as their customer and not just their sales. We have loved using the Birdeye platform!
We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined.
June 27, 2023
Birdeye helps a ton in potential client retention
We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients.
June 27, 2023
Awesome Way to Consolidate Multiple Review Streams
We use Birdeye to help streamline our review management process. We needed something that could help us keep track of negative reviews and how we are addressing them with the customer. Birdeye's ticketing system makes it easy for us to do that! It notifies us when we get a negative review and automatically creates a ticket for us to keep track of how we are remedying the situation. We can easily keep notes in the ticket and mark each as "in progress", "resolved", or "completed." The Birdeye team is extremely attentive and responds very quickly to any questions I have.
June 27, 2023
Easy to Use and Great Results!
We use Birdeye as a way to communicate with clients and potential clients. It has helped with the accessibility of being able to text clients at any time.
June 27, 2023
Easy Peasy
We use Birdeye to text with our clients. Our clients often need us quickly and texting has become the quickest and most efficient way to communicate. This app lets us do that without our personal numbers being given out. It works great for our clients and it works great for us.
We use Birdeye for review management, review requests, website chat and for mass emails.
June 27, 2023
Birdeye does the work for you!
We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms.