Amazing social network with effective results
[Chatter] is the platform that is being used to help our organization for communication purposes. Through
Chatter I easily share the data …
Overview
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Recent Reviews
Chatter: A great feature of Salesforce!
Chatter is used by sales and IT to make note of notable events and calls that occur with existing accounts.
Popular Features
- Chat (50)9.090%
- Discussions (51)8.181%
- Mobile Access (49)8.080%
- Notifications (53)7.171%
Pricing
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What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
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Product Details
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What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Chatter (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.
The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(98)Attribute Ratings
Reviews
(26-50 of 56)Companies can't remove reviews or game the system. Here's why
August 06, 2019
A necessary, if not clunky, addition to Salesforce
Chatter is being used across my organization since we switched to Salesforce as our primary CRM. It's used to help track and note any questions or concerns across the sales and delivery teams along the sales and delivery process. If there's a question related to a specific opportunity, it'll generally be asked through Chatter.
- Easy to tag teammates
- Sends you email notifications when you've been chattered
- Easy to link messages to one account or opportunity
- No one seems to know how best to tag people - Do you have to keep doing it within a thread, or does it need to be done just once?
- It's tough to keep track of all chatter messages.
- The general UI for writing out a message is a little tough. Hitting enter might send the message, or create a new line. It isn't very consistent.
August 06, 2019
Chat within Salesforce
It is used to communicate across organizations on existing records that need attention. This solves the problem for sending Salesforce records one by one to fix the problem.
- Easy communication in Salesforce
- Tagging people that need attention on the records
- Only can be used when in Salesforce
- Average Attachment loader
August 05, 2019
The best tool to grow your business
In StileCreations Co., Chatter is used when consolidating reports and representing past activities. Mainly, this software enables the sales department to have a clear image of the accounts which were balanced in the past. In addition, it enables the managers to clearly see rep progress on their accounts.
- The software allows easy and authentic consolidation of past accounting activities
- It has a notification capabilities which makes it for managers to have a timely review of accounting reports
- When working on an account and the leaves it incomplete, the software provides a link to the accounts so that you can pick up easily
- The software does not allow users to opt out of emails so they end up clogging the inbox
- There should also be a way to filter and edit information send by Chatter. This will give a more customized experience
July 18, 2019
Chatter works well across all Salesforce users.
We use Chatter to collaborate with information between records. Chatter is a great place to look to see recent updates and new activities. Chatter works similar to Twitter posts but for business users.
- Embedded into our Salesforce CRM.
- A one-stop shop to find all related communication regarding the case, account, or any object, through a feed-based layout.
- Ability to attach images very useful.
- We use the flow designer to post automated updates to records into Chatter feed.
- It keeps all information attached to the record.
- Chatter has filters that can easily find specific updates if one record has a lot of entries and it is hard to find.
- Some more customization would be nice.
- Layout of Chatter in Salesforce Lightning can be better improved.
- There are big differences between Chatter in Lightning vs Classic and a new user might not understand how to navigate the interface.
- External users can't @mention internal users. This would be very helpful.
- CSS in community feed needs a designer to have it look good. It should look good right out of the box.
- Being able to post videos would also be helpful.
June 18, 2019
Consolidated information
Chatter is utilized to provide a consolidated report and the reps past activity. Mainly, the sales department can see exactly which accounts were worked the day prior. In addition, managers can easily see their reps progress on accounts.
- Chatter consolidates previous activity.
- Sends you an email so it is easy to view the report.
- Provides links to the accounts that you worked so you can easily pick up where you left off.
- There should be a way to opt out of the email so they don't clog your inbox.
- Email should provide more detail. It just says "Created a task" but doesn't say the name of the account.
- Should be a way to edit and filter the information that Chatter sends you. A more customized experience.
June 07, 2019
Chatter is great....and free!
We use Chatter internally in multiple ways. We use direct messaging to send private messages back and forth between users. But what we really use it for the most is the Chatter feed on records. We are able to host info about a record in the feed, so in the future we have a reference of what has happened previously.
- Can store files via Chatter Files. We use this for picture files the most
- Notifications. It's great for sending alerts
- Using the Chatter feed is a great way to keep info specific to a record
- Having message functionality in the Salesforce One app
June 01, 2019
Chatter is easy to use
Chatter is used by the whole organization since we are working with Salesforce. It helps to develop communication between the teams. It's an important tool to share capital information within the organization and to develop a team spirit.
- Facilitates communication between employees.
- Helps to share information within the organization.
- Fosters a team spirit.
- It could be more intuitive.
- Some functionalities, such as calling, could be developed more.
- Could work on the ease of use, because it can sometimes look a bit heavy.
May 24, 2019
A Salesforce must
We use Chatter for our entire organization. Chatter is a great way to share, communicate internally, and collaborate in real time. Chatter allows everyone in our organization to connect and collaborate, even if we are not in the same office or space. We can act on critical tasks in a timely manner. It has also been a great forum for teams across the organization to share ideas.
- Allows users to stay productive and maintain focus.
- Connects users across multiple channels in a secure way.
- Allows us to use one platform to share and collaborate, which decreases distractions.
- Can be a little complicated to learn.
May 03, 2019
Chatter - The Best to Talk about Opps!
Across the whole organization. Chatter allows Salesforce users to comment on specific Accounts, Contacts and Opportunities in Salesforce. This allows for a constant stream of communication to be done on one record by multiple people.
- Allows for communication on one record.
- Gives communication history for record
- Different departments can comment.
- Better notification system
- One singular place to see all of your Chatter conversations
April 30, 2019
Excellent tool for a growing business
We use Chatter to solve a number of problems in our department. One of the main purposes it has is to distribute the correct information to a wider team and have an ongoing conversation around points that are relevant to a specific topic for all to see. This can help reduce e-mail clutter and also provide a reference going forward. This is not only done with news articles relating to the company, but also major regulatory changes, procedural changes and general conversation.
- Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
- One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
- Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
- Possibly could go with a change of layout, a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.
- Possibly to have certain people prioritized within a company's Chatter feed. So if the CEO has posted something, this appears first as a priority post for all to see, and then can be sent further down your feed once read.
- Could possibly do with a feature to create an incentive for people to contribute more. There's still a lot of conversations that happens outside of Chatter that would be better suited for Chatter. There is an 'Influencer' feature but there is little known about this and has minimal meaning or purpose to most people.
April 25, 2019
Chatter: An Extremely Welcome Social Business Collaboration Tool Housed Within Salesforce!
Chatter is utilized within nearly all admin areas of our organization. I work on a marketing process team and we use Chatter nearly every day while navigating Salesforce for other team-related needs. One of the biggest benefits of Chatter is the ability to send/share documents between diverse teams, all while housed within the greater Salesforce platform. The organization that I work for is rather large, with many locations, and Chatter helps bring individuals together across great divides. Personally, I appreciate all-encompassing platforms that are able to solve large organization business needs. Chatter helps round out the analytical tool of Salesforce and adds an effective communication function worth integrating into day-to-day communication.
- Chatter integrates the complex analytical reporting of Salesforce and gives users the ability to effectively communicate across diverse teams.
- Chatter is extremely user-friendly and offers standard social features, such as joining groups and following specific individuals.
- File sharing is extremely efficient, and the search functionality for files works incredibly well!
- Chatter can sometimes feel almost too much like a social networking site.
- While the chat feature is welcome within the Salesforce ecosystem, traditional email has had better response rates.
- The feed can push important announcements down prior to being seen.
November 16, 2018
Social networking for the professional
Salesforce Chatter is used between colleagues to share updates and "live feed" company information. It is available to the whole organization, but not widely used. It addresses gaps in communication. It's like a private social network.
- Respects privacy.
- Easy communication.
- Get to know other employees.
- I wish it could be built into an existing product; there seem to be so many programs we have to use. It's sometimes too much to handle so we rarely use it.
May 24, 2018
Why chose anything else?
We use Salesforce.com heavily in my organization with many different business functions engaging with SFDC. We have Chatter enabled on virtually all of our SFDC objects and we use Chatter to collaborate directly on the records being discussed. Having this discussion directly in the tool instead of emailing back and forth is a real boost to productivity since it's attached to the record, and ensures that the conversation is preserved for later reference.
In addition to collaborating on standard CRM records, e.g., a sales team discussing an opportunity, I am involved in Salesforce.com enhancements and collaborate with them on support tickets and user stories by using Chatter on these records.
- The ability to embed the Chatter feed on any Salesforce.com record. Having that context directly on the record in question is key. I've had a scenario of collaborating on the same records before and after implementing Chatter and after implementation my job became much easier.
- Replying directly to the email notification about a Chatter message posts the reply directly to Chatter. This is very useful for a quick response while doing something else, without having to login to Salesforce.com. This is especially useful while on a smartphone.
- Interface is very simple and easy to use. On any record where Chatter is supported, just expand the feed, @mention anybody who needs to be included, and write the message.
- Ability to follow a record even if you're not directly included in a conversation, in order to see any updates. This is especially useful if you need to see when a record is updated and you have automatic updates set to post to Chatter.
- My only complaints with Chatter have been solved. I used to be annoyed that attaching files required clicking an "attach" button after browsing and selecting. I was also annoyed that there was no rich text formatting (e.g., bolding, underlining, and other features useful in a communication tool) but those have been solved in product updates. I really have no complaints, because the product is simple and does the job well.
December 20, 2017
Chatter is super helpful and easy to use
We're working to get the entire organization using it. Everyone has access - but not everyone uses it with any consistency. We use it as a way to document discussions, tag folks, ask for more info, and share kudos/client feedback org-wide. It's especially helpful to document change discussions/processes for internal software usage.
- You can tag people just like you would on social media (with the @ symbol).
- Documentation!!! I love how this tracks exactly who's responsible for what.
- It's a great way to show thanks/kudos - both from internal and external folks.
- I haven't experienced any downsides with Chatter yet!
December 14, 2017
Improved communication for Salesforce users
We use it for some of our projects and also to help clients that use Chatter extensively. Chatter is typically used by our clients to discuss the status of records among team members. For example, if there are interesting updates about a customer, a contact, or an opportunity.
So some typical examples are:
Company XYZ: I visited the client in December 2017. They are growing at a fast pace and are likely to be acquired by a Fortune 500 company
Contact Jane Smith: Jane reports to the CEO and is a critical decision maker for our product.
Opportunity Sale of machinery: This could be a quick win for us. Although this is a small Opportunity in terms of revenue, long-term strategic business is high.
So some typical examples are:
Company XYZ: I visited the client in December 2017. They are growing at a fast pace and are likely to be acquired by a Fortune 500 company
Contact Jane Smith: Jane reports to the CEO and is a critical decision maker for our product.
Opportunity Sale of machinery: This could be a quick win for us. Although this is a small Opportunity in terms of revenue, long-term strategic business is high.
- Communication between team members
- Capture historical information for future reference
- Escalate to Management issues or critical importance
- Definition of rules that allow users to automatically follow and unfollow records.
December 12, 2017
Easy to use communication tool within your company
Chatter facilitates organization-wide discussions. Everyone within my organization (~40) has an account. It allows staff all over the country to connect and create threads in which multiple people can participate. This is particularly helpful when over 50% of our staff are remote. It also seamlessly connects with SalesForce enterprise to allow us to chat more specifically about SalesForce apps and issues.
- I like how easy to it is to post onto Chatter.
- I also like that your organization can have many different chatter groups that you can follow.
- I can bookmark or mute certain threads.
- You can also take a poll within a thread as well as upload all kinds of files.
- I dislike that you can't link multiple photos onto a chatter post. In my experience, if you'd like to include multiple photos, you can post one at the start of the thread and then need to write a comment with a photo in each comment. It's pretty annoying.
- We have employees at different levels in our company. So we have our national staff and our state coordinators. Our state coordinators have a different type of SalesForce than national employees so they have a different portal (not sure if I'm describing this accurately). But essentially this format does not allow the two groups of users to communicate in the same Chatter groups. (because it has to be in this format from what I understand because of permissions) This is also pretty annoying.
December 07, 2017
Communicate Across Your Company With Chatter
In our organization, Chatter is used as a resource for sharing information across the whole organization. Various Chatter groups have been set up to cover a variety of groups, and there are even a few that are "just for fun" such as one for Walking Dead fans or the "Daily Dose of Awesome" group that posts interesting or humorous things on a daily basis. It helps communicate known issues, discuss upcoming changes, share information and connect large groups of people across the country.
- Chatter is very easy to use, especially if one is already familiar with social media. It works very much in the same way as Facebook as far as how posts are displayed and comments can be added.
- Groups can be public or private, and ownership can easily be edited as needed. Those added to a group can leave easily if they feel the information does not pertain to them.
- I enjoy a regular e-mail digest of what I may have missed in Chatter. I also like the e-mail notifications I get when someone tags me by name in a post or comment.
- When sharing a photo, it gives only a thumbnail, and if there are a series of photos (for instance, to share memories of a recent company-wide event) you have to click on each individual one to view it. It's tedious and could definitely be done better.
- The Desktop Chatter application went away, and I found it really helpful so that I didn't have to log in to Chatter on Salesforce to check and see if anything new had been posted - it just came up in a feed on a separate little program. I miss that feature.
December 07, 2017
Great product to share news!
We use it to let everyone know when jobs are sold (who the client is, what type of job it is and sometimes when it will start). We also use it to spread any company news or things that need to be spread to everyone (news of someone's surgery going well for example). We also use it to share funny stories, pictures, new articles, work related articles, blog posts via link, etc. It is something everyone uses on a daily basis.
- Allows people to comment or like your post
- Allows you to chat with people one-on-one
- Allows you to share pictures/links with ease
- Shows notifications that pop up on your computer so you can stay updated
- Allow the profile pictures to be clicked on to make them larger
December 07, 2017
Old lion still does tricks
We use Chatter as a part of our Salesforce CRM platform. Mostly for communication about opportunities and across the entire company. It's a convenient way to stay informed about what's happening in our Salesforce CRM instance and participate in discussions.
- Opportunity communication - tagging people and notifying teams across an org
- Sharing documents - ability to attach documents in discussions and make them accessible to relevant people
- Polls - ability to post polls in an opportunity in Salesforce CRM and easily get results
- Outdated UI
- More post settings - who can see and who can't
- Better desktop and mobile experience (again about UI)
December 06, 2017
We love Chatter!
Chatter is being used to communicate with all departments in the company. It is a quick, and efficient way to notify someone of something that needs to be done or said. I work in a finance company and there can be many questions that customers ask. It allows me to work with our underwriting team better.
- Easy to use
- Quick and efficient
- Ability to notify person of message via email as well
- Have to log into Salesforce to use it
- Allow use of hashtags to group chats
- Sometimes not reliable
December 05, 2017
No reason not to get stuck in!
Chatter is used across the organisation. At the very least, every user here has a basic Chatter license, several with Chatter Plus and approximately 220 with full Salesforce licenses. Naturally, it is there to address the issue of company wide collaboration and communications.
- Integrated into your line of business tool. It is directly where you are doing your job.
- It is fun and casual.
- It has a very low technology barrier to use. Plus the iOS app is really useful.
- It subtly blends social network with business automation and business function. Everybody knows how to interact with social networks and this translates the business layer into an easy to digest and interactive fashion.
- Visualforce helps you design more complex custom actions using Chatter, however Visualforce is often a technical level above the basic administrators' capabilities. It needs a declarative GUI to help you make complex actions.
- A lot of changes that have come with Lightning are now not available to Classic Salesforce users. If you're a new buyer, this isn't an issue. If you are not, you really need to look at going Lightning now.
Chatter is used organization-wide at our location and is the provided chat collaboration platform. It allows us to connect to those across locations and departments in a much faster way, even in real time. It allows groups to form themselves and open their own channels, which we use to reach target audiences. These features are very helpful in our huge, yet spread out system of locations.
- Connecting users across wide expanses
- Good repository for files and information
- Always available, even via mobile apps
- Horrible user interface, very counterintuitive, super dated and antiquated
- Hard for new users to figure out how to join groups and share information
- Slow in relaying private/instant messages many times
May 24, 2016
Good platform for a work environment!
We used Chatter to update each other on the newest social trends. It was also a great platform for messaging coworkers.
- Helps you chat with your coworkers in a professional platform.
- Acts almost as Facebook but for a professional environment.
- There are so many platforms that everyone is using so it very challenging to get all your coworkers just to use Chatter.
May 20, 2016
Basati uses Chatter daily and we love it!
All departments are using Chatter. We use it as our form of communication for all client discussions. It is meeting our business needs very well as it allows us to find all communications on an account in one place in Salesforce so we don't have to sift through multiple emails. All features seem to be done well, but I think if we could post multiple photos or screen shots under one post that would be helpful.
- Keeps communications in SF
- Attaches conversations to account and contact records
- Allows attachments
- Ability to attach more than one photo to each post
May 20, 2016
Chatter simplifies group project dynamics!
Chatter is used as a way to diseminate information on a large scale or a smaller scale closed group setting. We used it to create a closed group who were part of anopen forum grant review process. The initial set up was very easy, and inviting members was also simple. I struggled a little with some of the users who were less computer savvy, and were not used to having to do more on their end with going online.
- Super easy, access from anywhere.
- One time upload of info for many to use or view.
- Simplifies project management.
- I would need to use it more to be specific, I did not really find any big problems.