What users are saying about
8 Ratings

Conversica

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63 Ratings
8 Ratings
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Score 8.5 out of 101

Conversica

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63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.
No photo available

Conversica

It's perfect for organizations that have large databases and not enough man power to reach out to each lead one at a time.
Mike Bryant profile photo

Pros

  • Stores and organizes information by product, department, etc., to make it easier for our website to function.
  • Help us track the buyer journey, making it a more enjoyable buying process for them on our website.
  • Help us drive revenue against competitors such as Amazon and Wal-Mart.
No photo available
  • Providing 1:1 email outreach to a large quantity of leads which our organization is unable to do on our own in a timely manner.
  • Confirms specific contact phone numbers while scheduling a call for our sales department.
  • Opens up new conversations with older leads in our database that have gone cold.
Mike Bryant profile photo

Cons

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
No photo available
  • Sometimes a lead will be marked as hot that really is not a hot lead.
  • Sometimes current customers are followed up on that should not be.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Conversica8.1
Based on 4 answers
I'd like to renew in hopes that their developers update the interface to include the option of manually changing the lead status for more accurate reporting
Mike Bryant profile photo

Support

No score
No answers yet
No answers on this topic
Conversica8.3
Based on 23 answers
Anytime we have had an issue we were able to work with our account service team to get it addressed. We've had several meetings during the rollout and a weekly cadence of meetings
No photo available

Implementation

No score
No answers yet
No answers on this topic
Conversica9.1
Based on 1 answer
Conversica has the implementation very well documented. In addition, to the documentation we were provided with a technical resource on the Conversica team to assist with getting the tool up and running within SFDC.
Vinny Poliseno profile photo

Alternatives Considered

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
No photo available
We have not worked with any other AI sales assistant tools. We are happy with our relationship and results so there is no reason to change.
Joanne DeLangie, MBA, CHHC, AADP profile photo

Return on Investment

  • It is easier to monitor our ROI on certain campaigns, departments, subclasses, within our sites.
  • We have less issues with launching campaigns correctly and the site crashing on us while processing and developing these campaigns.
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  • Conversica has added over $500,000 to our pipeline. Considering that many of these leads end up as $100 sales, it represents a great number of opportunities we would not have captured otherwise.
Robert Stucki profile photo

Pricing Details

6sense

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
6sense Editions & Modules
6sense
Additional Pricing Details

Conversica

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Conversica Editions & Modules
Conversica
Edition
Starter Edition
$1,4991
1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.