Dialpad Ai VoiceFormerly Dialpad Talk
Overview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Dialpad Talk AND Text With Ease!
Very happy with Dialpad Ai Voice, Highly Recommend
Dialpad Review
Voice Recognizer Elite!
Dialpad Ai Voice is a great virtual phone
Talk All day
TrustRadius Insights
Sound's good but definitely not worth the trouble
Dialpad is the best we had invested on
If inter office communication is key, then Dialpad Ai Voice is for you!!
Dialpad Review
Honest Review of Dialpad
Best phone integration ever
Needs some help.
Great to fill in the gaps!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Standard
$20.00
Pro
$30.00
Enterprise
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8.4High quality audio(44) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.7High quality video(25) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 7.9Desktop sharing(19) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.7Calendar integration(22) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.1Meeting initiation(19) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(23) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.2Live chat(15) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 8User authentication(20) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.8Participant roles & permissions(22) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.3Hosted PBX(14) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.7Multi-level Interactive Voice Response (IVR)(20) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.2Directory of employee names(34) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.1Answering rules(36) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.4Call recording(42) Ratings
Automatic recording of inbound and outbound calls
- 8Call park(28) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(34) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.5Message alerts(43) Ratings
Receive SMS and email message notifications for voice and fax messages
- 8.5Business SMS/External Messaging(36) Ratings
Unlimited SMS and/or MMS with clients
- 7.6Online Fax(9) Ratings
Ability to send and receive faxes over the internet
- 8.1Voicemail Transcription(44) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.6Mobile app for iOS(27) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(20) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 8.1Centralized communications management(26) Ratings
All voice, chat, and video features can be managed from one central platform.
- 8.3Team messaging(24) Ratings
Team members can send each other messages.
- 8Team document sharing(14) Ratings
Documents can be shared with other team members.
- 7.9Call and meeting analytics(24) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice Videos
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(439)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(51-75 of 270)I Love Dialpad!
- Tracks who I am talking to
- Texts are simple with customers
- I can make calls outside the office
- I don't like the new way of saving a contact. The old way was better
Check out my review!
- Transcripts
- I can text
- I have my own number
- Being able to take one call at a time
- Blocking certain number
- Have customer support available
Dialpad is the best VOIP ever!
- intuitive design
- great after-sales service
- straightforward functions
- if i could only customize the ring tone, that would be great
Dialpad: Solid Phone System Enhanced by AI, Automations, HD Quality Voice and Great Customer Service!
- HD Quality Voice
- IVR Custom Menu Options
- Remote Teams Connection and Management
- Call Recording
- Transcriptions in real time
- Hubspot Integration
- Zapier Integration
- Granular permissions for admin/regular users
- Hubspot Integration Fields Management
- Can be a bit Pricy for New Features
Dialpad is exactly what we were looking for!
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
We have only been using them for a short time but I do not have any real negatives yet. Hopefully they don't have servers going down or frequent dropped calls but so far, we have not had any of this.
We use this service for remote work
- Shows record of customer calls and messages
- Organizes employees
- Creates index of customers
- Issues with notifications not working on some computers
- Voice to text could be improved
- Ability to put clients on hold immediately
A game changer for teachers to make that parent contact!!
Truly, an amazing platform that even rings on my computer when I have the app closed out. The mobile version for IOS works just as great as the desktop one.
- IVR and AI language availability
- Clear sound on calls
- Can set up automatic responses for calls and messages
- Integrate with Learning Management Systems and CRM's
- Integrate Google Drive for easy attachments
Dialpad Talk offers great VoIP service at affordable prices.
- Dialpad Talk's app is free and reliable.
- Dialpad Talk's administration is generally easy and trouble-free
- Can support most Polycoms with no issues.
- Phone activation and deactivation can be annoying.
- They don't always have phone numbers available in the area you want
Small law firm experience with Dialpad
- Handle calls
- Handle voicemails
- At times, integration with some of our Apple products, particularly airpods, has been difficult.
Good Value
- identifies business calls vs personal calls
- accessible from anywhere
- interface on desktop is difficult to navigate during setup
- dialing on Android is confusing with the way the forwarding number shows instead of the number you are calling
Talk The Talk Reliably!
- Easily Records Calls.
- Efficient Reporting Dashboard To Sort By Department Or Type Of Call.
- Clear & Reliable Phone Calls.
- Sometimes Connection Can Be Weak.
- App Can Slow Down My Computer.
- Spam Calls Aren't Always Filtered Out
- Transfer calls to other staff
- Integrate to Salesforce
- Log texts and calls in one place
- Call quality.
- VERY difficult to reach someone for help
- I was told we could do mass marketing texts through DialPad Talk. After signing on, found out we cannot.
- It connects to the contact in Salesforce but does not connect to the "related to" pages in Salesforce.
- We were very interested in the transcript function and it worked very well in the demo. However, it is not that good in the actual product. To the point that we are no longer using this function.
- App can be glitchy at times.
- Calls can be slow to connect.
Dialpad offers great value for a growing team
- Reliable telephony
- Solid analytics
- Call recording
- Recordings for all calls, not just some
- Ability for users to do more with generic permissions
- general call tracking for a moderate - large sized team.
- QA using call recordings for coaching and posterity
- metrics tracking
- small teams
- companies with very little phone traffic
Quality Service, Support, and Pricing. Great Value.
- Voice/Call quality
- Support staff
- Features
- Easy of use
- Pricing
- Text messaging tread management
Good quality business Voip phone
- Voip calling
- transcribing calls
- call routing
- It's expensive for the Pro account, which is required for most features
- Text messages are hard to find in HubSpot since they don't show up under the contact's activity feed
- both PC and Phone Apps work flawlessly
- the features and analytics are amazing and handy
- easy to setup and get going..
- straightforward
- call translate to text could use some help but really i don't have anything else.
Come On Out and Use Dialpad Talk
- Conference Calls
- Transitioning from Webapp to Mobile app
- Call transcribing
- Mass SMS outreach
- Groupchats via sms
it's a meh for me
- One source for texting and calling.
- User friendly
- Works well as inter office and external
- Quicker more seamless while on the mobile version.
- Texting templates
- Delay while on phones calls. Mild, but noticeable.
DialPad Talk Review
- Shows Customer Info
- Has The Option To Connect Salesforce
- The Ai feature
- The Call Transcript Should Be An Option To Turn Off
Quality Software that I couldn't live without
- Dial between extensions
- Hold queue
- warm Transfer
- Call recording to personal lines
Best decision for our business.
- CRM Integration
- Ai
- Texting
- Recordings
- Departments
- User friendly
- Mobile app
- Transfer Calls outside dial pad
Dialpad is the #1 tool for Sales Teams
- Outbound Sales
- Click to call
- Phone call reporting
- inbound phone calls through the mobile app
- Better customer support through T-Mobile. Horrible service and cannot effectively communicate with them. When I want to add licenses it takes days or weeks to get a response.
JT Famularo - Sands Investment Group
- number of calls
- recording
- organization
- analytics
- statistics
- call lag -- sometimes there is a delay between my talking and the person on the receiving end.
- call clarity - to improve static of calls, once in a while, the signal is not strong.
Dialpad Talk is a great service
- Contact Customers
- Contact potential customers
- Plugins for Google help it work seemlessly to fit our needs
- cost at times can feel a bit high
- easily switching numbers
- asking for more licenses is often difficult
Dialpad is good but could be Great!
- Allows for tracking of callers.
- Assists in rating employee performance.
- Gives analytical data for reporting.
- Needs to integrate with Service Titan so that Voice Prints/call recordings are also stored in Service Titan rather than just being stored in Dialpad.
- Protects that Dialpad user against the numbers being so easily marked as spam.
- Should make the Caller ID with the business name that is listed in Dialpad visible to persons that you are calling. Why have the ability to put in a caller ID if the call recipient doesn't see it?