Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(1-25 of 270)Companies can't remove reviews or game the system. Here's why
October 21, 2022
Dialpad is the #1 tool for Sales Teams
We mainly got Dialpad for outbound sales calls for it's ability to install plugins for "click-to-call". It has been one of the best tools we've used for this purpose. We've also transitioned all our inbound phone calls for dialpad and use it in every aspect of our business for telephone communication with our customers.
- Outbound Sales
- Click to call
- Phone call reporting
- inbound phone calls through the mobile app
- Better customer support through T-Mobile. Horrible service and cannot effectively communicate with them. When I want to add licenses it takes days or weeks to get a response.
October 21, 2022
JT Famularo - Sands Investment Group
Here at Sands Investment Group, Dialpad is used to track call counts, analyze call outcomes, and review call recordings. The business problems the product addresses include trying to see conversion on cold calling. I personally use a dial pad to keep track of how many cold calls I make per day, per week, month, and quarter. I also enjoy using the recording feature. it allows me to review the conversation to see where I could improve in my cold calling. I also use the recording to double back and find any missing important information the prospect gave me.
- number of calls
- recording
- organization
- analytics
- statistics
- call lag -- sometimes there is a delay between my talking and the person on the receiving end.
- call clarity - to improve static of calls, once in a while, the signal is not strong.
Score 10 out of 10
Vetted Review
Verified User
Dailpad Talk has been a amazing assist to our team; when Covid-19 hit, we where faced with communication issues and scrambling to find a reliable Phone service that would fit our needs, Dialpad Talk has done so and has gone beyond our expectations.. we use it on our PC's and on our Cell phones, and both options have worked flawlessly. we love the fact we can respond to our techs in the field through text messages we all can see the message and see other employees responses, this also helps us ID what was the last thing done so the next Support guy can pick up after them without hunting anyone down. also transferring Images taken and sent to us to the support ticket is easy with the PC App... Over all we are impressed and very happy with the decision to use Dialpad Talk
- both PC and Phone Apps work flawlessly
- the features and analytics are amazing and handy
- easy to setup and get going..
- straightforward
- call translate to text could use some help but really i don't have anything else.
October 26, 2022
Quality Service, Support, and Pricing. Great Value.
I've used many other VOIP services throughout my career, but Dialpad Talk has been the best that I've used thus far. The features, dashboard, and mobile app are user-friendly as well as intuitive. The support staff is very helpful and the quality of service/calls is also above board. I highly recommend Dialpad Talk, you won't be disappointed. The pricing is great too.
- Voice/Call quality
- Support staff
- Features
- Easy of use
- Pricing
- Text messaging tread management
Dialpad Talk has been implemented in our workplace to streamline our telecommunications. As you're well aware, the pandemic had a lasting impact on "how" we work (namely remotely), and the legacy phone system via conventional phone lines would not allow employees to accept/make calls from home, resulting in missed calls or employees having to use their personal lines to contact customers. Dialpad has resolved this major issue immediately and also makes things like transferring calls to other users a breeze! Its customizable settings are also extremely useful (ring duration, ring tones, set hours to accept calls, etc).
- Call clarity
- Remote calls
- Transferring between users
- Conference calling
- Perhaps a refreshed UI?
September 30, 2022
Dialpad is essential to my workday!
Score 10 out of 10
Vetted Review
Verified User
I used it every day, all day. I like the way it integrates with Salesforce and when I get a call, the correct Salesforce customer comes up so I can know who I'm talking to and speak to their problem right away. I also call out of Salesforce, so that makes it easy - I don't have to copy and paste phone numbers into Dialpad
- Integrates with Salesforce
- Records my call to text so I can easily go back and see what we spoke about previously
- Keeps track of how many calls I make
October 03, 2022
A great product at a great price
Dialpad has been an easy to use, easy to implement, and cost effective telephony product. I have used it at multiple companies and it has served me well for my voice, call center, and SMS needs. The Google integration makes adding new users easy, the mobile client is easy to use and reliable, and the call center features were just what I needed.
- SMS
- User Management
- Voice calling
- More call center features
May 01, 2024
Dialpad Talk AND Text With Ease!
We use Dialpad Talk as our main phone line for our company, as well as for a direct line between coworkers. Not only is it incredibly useful to have our phone lines on our computers, meaning that we can transport direct lines between offices, homes, and vacations, but it is also useful in being able to contact therapists directly during sessions in a discreet way that does not interrupt client sessions. It is also useful to have a "paper trail" of calls, as it makes retrieval of past calls easier than traditional call logs. Dialpad Talk has prevented lost information many times for our company and has helped us improve our client care!
- Direct text messaging between users
- Text-format voicemails to offer a preview of what the call contains
- Ease of contact storing
- Easy recall of past, unsaved numbers
- Text-format voicemails (which I believe are still in beta mode) sometimes are not clear and result in muddy reliance on what has been said in the voicemail
- I genuinely have no other recommendations or complaints
October 31, 2022
A game changer for teachers to make that parent contact!!
Best parent and student communication app that I have used in my 17 years of teaching!! I use Dialpad Talk in conjunction with Dialpad Meetings as an online teacher. I can text and call, of course, but I can also send my families video messages! All messages and calls are saved in a database, so it's safe to message with students. Integrating it with Dialpad Meetings allows me to set up virtual parent conferences, which simplifies the communication process because everything is done and documented in 1 platform. But I think the most valuable use this year was when I was messaging a student about their homework, and they still were not understanding. So I just moved us to the meeting room so I could show them online in real-time without having to end our conversation, open a different platform to web conference on, and hope the student would join correctly. Our conversation never ended.
Truly, an amazing platform that even rings on my computer when I have the app closed out. The mobile version for IOS works just as great as the desktop one.
Truly, an amazing platform that even rings on my computer when I have the app closed out. The mobile version for IOS works just as great as the desktop one.
- IVR and AI language availability
- Clear sound on calls
- Can set up automatic responses for calls and messages
- Integrate with Learning Management Systems and CRM's
- Integrate Google Drive for easy attachments
September 19, 2023
Ditch your current provider and switch to Dialpad now
We use Dialpad Talk for a portion of our organization, specifically our Marketing, Communications, and Operations teams. Our Sales and Customer Development teams use Dialpad Sell.
- Reduces SPAM calling and caller ID
- Amazing analytics dashboard
- User friendly website and administrative navigation
- Ease of use of entire platform
- Allow admin users to implement retention policies by line
November 15, 2021
Game Changer!
We use [Dialpad Talk] in the Customer Service department for inbound & outbound calls. Only business problem is transferring calls to extensions not utilizing Dialpad.
- Translates calls
- Provides in depth call history by CSR
- Search by name directory
- A little more 'Dialpad for Dummies' built in to screens
- Better training
- Easier return to call screen for ending calls
November 02, 2021
This Is A Game Changer
One issue we faced during the COVID-19 pandemic was the lack
of available workers to meet our needs. The limited workforce caused us to
think outside the box and search for staff members outside our state. Dialpad
became integral in how we conducted business because we were able to find the
right team members from other states that performed administrative
duties remotely, specifically answering our phones.
- real-time, knowledgeable Customer service
- advanced technology
- there is delay in talking...we find ourselves talking over our patients because of the delay
- the ability to forward voice messages on the phone app
- streamline the dashboard
- get better sms product. We still have to use a sms software to send out mass messages to patients
November 02, 2021
User-Friendly
Used by the entire organization. Unable to answer calls at times. Cannot hear the caller on the other end. Calls drop out of no where.
- Stays connected
- Clear calls
- User friendly
- Easy to transfer calls
- Call clarity
- Log of calls one has answered
- no other suggestions
November 28, 2021
Fantastic new opportunity for my team!!
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
December 20, 2021
Dialpad Delivered
Dialpad has replaced our heritage phone system as well as increased the capabilities of our call center teams. While the rollout has just been completed, we're seeing the possibilities that Dialpad offers. Historically, we've made [assumptions] on the customer experience based on call data and general feedback. Tools at our fingertips [give] us a better view of the guest experience. Call recordings, sentiment data, survey data, and so much more will help define and redefine the customer journey.
- Call Routing/Auto Attendant Management.
- Simple for users.
- Rollout Support/Training.
- Call Data
- Bulk Texting
December 19, 2021
Unified Communications Doesn't Have to be Scary
Score 10 out of 10
Vetted Review
Verified User
When 2020 hit us, and many employees had to work from home as businesses shut down, we faced challenges we weren't prepared for. Deploying remote computer solutions was an easy task, but our customers couldn't call their sales reps. [As a result,] many of our subscribers couldn't reach people who were now out of the office. So we went looking for a solution that would keep us more nimble for the next time something like this happened. Dialpad Talk has been everything I could have hoped for and more. It tightly integrates with our other services, and leaves us very portable and mobile for the future. If someone can't work from the office, they can log in with their home computer or cell phone, and the same phone numbers customers already know will reach them.
- Easy deployment
- Excellent customer service
- Great Training
- N/A
November 26, 2021
Dialpad Has Yet To Let Me Down!
The convenience of using Dialpad for communicating with clients is a breeze, especially the texting feature. I'm able to keep in contact with my clients and it automatically syncs with SalesForce, which makes my job so much easier!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
Score 10 out of 10
Vetted Review
Verified User
I currently use Dialpad [Talk] to receive verbal X-Ray orders. As well as to call doctors and facilities to confirm that the X-Ray reports have been received. I enjoy the ease of communication Dialpad [Talk] offers.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 24, 2021
So happy I have it as a tool.
I use Dialpad daily. Whether it's taking incoming calls, making outgoing calls, or sending/receiving text messages from the software; I always have Dialpad open on my computer. My favorite aspect of the software is how it synchronizes with my orgs, Salesforce, and updates my accounts anytime I make or receive a call with any of the accounts I am working with. In addition, I use the text messaging feature all the time. I also really enjoy how I can set up my work hours so that once 5 pm rolls around, any calls or messages will receive an automatic response providing my accounts with contact information if they need immediate support.
- 3-way conference calling.
- Text Messaging.
- Outgoing calls.
- Incoming Calls.
- Synchronizing with Salesforce.
- Introduce GIF integrations for text messaging.
November 24, 2021
Dial pad increases productivity.
Contact with customers.
- I love the missed calls feature panel.
- I can quickly see what I’ve missed.
- This allows me to respond quickly.
- When navigating to the missed calls list and clicking on caller then going back into the missed calls list I eally would like it to take me back to the place I was in the list instead of back to the beginning.
November 27, 2021
Dialpad Talk Has It All
Score 10 out of 10
Vetted Review
Verified User
I use analytics, but my absolute favorite is the transcription and [being] able to search it. I also love the PC app and the mobile app. I love that they are exactly alike and work so well. I've used their support both on phone and chat with great results. I don't need support very much because the portal is so intuitive. The main issue Dialpad [Talk] solved for me was to give me the ability to see what everyone is saying and actually be altered to let words.
- Transcription
- Recognizing when I make a commitment on a call
- Call summary has awesome information
- My weekly comm report
- Love to see a VM greeting that offers the caller to have me paged inside the office
- Send me a transcription of VM and then delete the msg
- Integrate with a door phone like Grandstream that can make the phone perform differently based on when you are in the office vs out
August 25, 2021
Dialpad Experience
We use [Dialpad Talk] to stay in contact with our borrowers and lenders.
- Keeps a history of placed and received calls
- I thought it would ring on the computer but it rings on my phone and I do not know the call is from dialpad or a personal call to me.
August 25, 2021
Phenomenal features and support for today's organization
Dialpad Talk [is] easy to use and [allows] our organization flexibility when needed, no waiting for an IT ticket to make an update needed in seconds.
- Transcribe calls
- Provider Training feedback
- Work on a variety of platforms
- [Support] is phenomenal
- Missing no text flagging
- Hard to have temporary closure routing schemas when needed
August 25, 2021
Great experience with Dialpad [Talk]!
Our onboarding team uses Dialpad Talk to communicate directly with our employees to support them through the onboarding process and assist with any questions they have. We are able to call and message them according to employee preference.
- Shows all communications (messages, calls, missed calls, voicemails) in one thread
- Shows user phone number at the top of the page
- Allows you to rename phone numbers for easy access
August 19, 2021
Great!
Dialpad has been a high quality tool used here in our office as a main line of communication to and from our customers. I've had no problems with the system (no drops, no static, etc.), and I even enjoy the new color scheme.
- Connection Strength
- Ease of Access
- Utilities
- N/A
- N/A
- N/A