Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(76-100 of 114)Companies can't remove reviews or game the system. Here's why
August 22, 2018
Early days
Our CEO and CFO log into Gainsight daily to get a feel for the CSM activities and customer health - their focus is on renewals.
August 22, 2018
Setting my sights on a long future with Gainsight!
Currently, our executive team is primarily leveraging Gainsight through Dashboards. We do have future plans to expand on this usage, but have not implemented anything yet. Visibility is increasingly important to our executive team to ensure the happiness and continued product adoption of our customers.
August 21, 2018
Gainsight review - 300+ Client Success Manager group
Very important, but, since we have a new slate of executives, they aren't using it right now. There is just too much on their plate currently, but I know this will be a powerful tool once the dust settles more from the acquisition.
June 07, 2018
Gainsight is truly helpful
Gainsight is a great tool for quickly and easily showing executives how our very complex customers are doing and what are the areas where we are doing well and where we can improve.
April 12, 2018
Get fired up about Gainsight.
Score 9 out of 10
Vetted Review
Verified User
We currently use three executive dashboards. One for our VP of Customer Success that has global CS performance metrics (renewals, calls to action, risks, etc...), one for our CTO to steer our weekly renewals discussion, and another for our VP of Customer Service to present to the board of directors on a quarterly basis (last one isn't 100% complete, but on the way)
April 12, 2018
Gainsight Review
Score 9 out of 10
Vetted Review
Verified User
Right now dashboard usage from gainsight is low. Looking to gain more traction.
April 10, 2018
Gain Sight on Client Data with Gainsight!
Score 10 out of 10
Vetted Review
Verified User
It is extremely important, and before Gainsight, our data was difficult to stream through. Several different platforms, lacking in notes and data required to perfect every client interaction. Gainsight provides access to all centralized data in single page layouts with trends, graphs and analytics!
April 10, 2018
Gainsight is the only way to go!
Score 10 out of 10
Vetted Review
Verified User
Super important - it's easily digestible!
April 05, 2018
Vice President, Customer Success
Score 10 out of 10
Vetted Review
Verified User
Extremely visible and something that's required every week.
February 22, 2018
Gainsight: Baby is crawling already at 3 months
This is huge but it can become a negative if our users are not keeping the system up-to-date. A few times, our CEO has heard about a red customer and then has logged in and it doesn't reflect the status he has heard about around the office. This is not a product issue, but a change management issue on our side.
January 26, 2018
More power than we were ready for
This is an area where we still struggle. Gainsight's recent improvements on sharing are helping us out quite a bit. We have built a Customer 360 view for our executives, and we shared the slackbot (Sally) with them for quick data. Ultimately, we're still heavily reliant on Google sheets and emails to share information, but we're getting there. Gainsight has made huge strides here, but I'm excited for the next few releases to be able to really give our execs more visibility.
December 28, 2017
Gainsight-- Important Investment!
Score 9 out of 10
Vetted Review
Verified User
Executive Dashboards are very important to our organization because it helps each level of management be able to act/ address items. We have several dashboards created for each user role from CSAs, CSMs, managers, and executives. We are quickly able to develop these and demonstrate what is essential for a team to adhere to business objectives.
November 07, 2017
Gainsight — Makes My OCD SO Happy
Executives use Gainsight to track account health and team usage pretty closely.
November 03, 2017
Gainsight - Great for Operationalizing Customer Lifecycle
Visibility into customer accounts is paramount for executive at our organization. Executives review and send performance and renewal dashboards out to the Customer Success organization on a weekly basis and base many of their forecasting and resourcing decisions based on these reports.
November 02, 2017
My learning curve with Gainsight
Not utilizing at the moment as they have not adopted the tool as of yet.
It is important and it will be a key piece of us continuing using GS.
It is important and it will be a key piece of us continuing using GS.
October 31, 2017
Great for managing a large book of business!
Very important - executives look at this information regularly as we're forecasting our revenue; also management frequently reviews the progression of events in understanding account health trends or trying to figure out what we could have done differently.
NPS surveys are part of our compensation plan & our product team reviews the feature requests on a quarterly basis to prioritize product roadmap.
NPS surveys are part of our compensation plan & our product team reviews the feature requests on a quarterly basis to prioritize product roadmap.
October 31, 2017
Gainsight helpful for both Services and Sales organization
Executive view into customer accounts (and customer success in general) is extremely import at our company. With dashboards customized for our executive team they're able to get a quick view of the accounts that are healthy and how product adoption is trending across both healthy and unhealthy accounts. Gainsight has made it a lot easier to surface important customer success metrics to our executives.
October 31, 2017
Gainsight is worth its weight in gold
Very -- they meet weekly to review At Risk and accounts that are up for renewal. They can very easily do so by pulling up the Customer list.
October 31, 2017
Gainsight or Bust
Very important. We utilize a dashboard for our operations and executive leadership teams that focus on high risk accounts and renewals. Everyone on the operations team has a license and logs in to view accounts they sponsor for our business.
October 27, 2017
A CSM's dream tool
Visibility is very important. Executives look at usage reports and will target those accounts for certain communications. It helps them understand upcoming renewals and an account's overall status.
October 26, 2017
Great Tool
We implemented a section called Executive Summary which our leadership team has requested to find out the most important information about a customer.
October 26, 2017
Customer Success that SCALES with Gainsight
Very important. We still have work to do to get our executive leadership team all using it.
October 26, 2017
Gainsight is on the Pulse of our Customer Success!
Visibility into client health is our priority with the platform. Gainsight makes it easy to combine disparate data sets like NPS responses, Opportunities, primary account contacts, and more into dynamic dashboards, reports and UI views that allow us to quickly resolve risks and find new sales opportunities. We could not survive without them.
October 26, 2017
Really enjoy working with Gainsight
For certain executives, it means everything. We use it mainly within our Revenue division, but also in Finance.
October 17, 2017
Gainsight: Nothing on the market is comparable!
Visibility into accounts is extremely important to our executive members and was one of the main reasons we decided to make the investment into buying Gainsight. Specifically when it comes to upcoming renewals or lapsed accounts, we leverage the data in Gainsight to give the executive members visibility into where an account stands pre and post renewal.