HubSpot Operations Hub (PieSync)

HubSpot Operations Hub (PieSync)

Score 9.0 out of 10
HubSpot Operations Hub (PieSync)

Overview

What is HubSpot Operations Hub (PieSync)?

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.
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Recent Reviews

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Awards

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Pricing

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Starter

$45

Cloud
per month

Professional

$720

Cloud
per month

Enterprise

$2000

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hubspot.com/products/operat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is HubSpot Operations Hub (PieSync)?

Whether for a RevOps team or for running Ops for a single department, Operations Hub provides a a unified toolset that connects apps, cleans and curates customer data, and automates business processes under one central CRM platform. This is to drive an efficient, aligned, and adaptable business that delivers a friction-free customer experience.

HubSpot Operations Hub, an evolution of the former PieSync acquired by HubSpot in November 2019, works in the background and syncs a company's contacts two-way and in real time between cloud apps, so that each app has access to the most up to date customer information.

The vendor promises:

1. 3 Minute Setup: Users can take a free trial (no credit card required) by selecting the apps they want to connect, setting up the connection, then hitting “Start syncing”.

2. Ability to customize: Users can change the sync direction, create filters to manage subsets of contacts, sync deletions or unsubscribes, and select one of the apps to be the central database. Syncs can also be paused at any time.

3. Reporting: This is a "Set it and forget it" tool. The tool offers a dashboard to show how many contacts HubSpot Operations Hub has added or updated.


HubSpot Operations Hub (PieSync) Features

  • Supported: Sync contacts across cloud apps
  • Supported: Real time and two-way snyc
  • Supported: Share contacts with your team
  • Supported: No more import/export
  • Supported: Have all your contacts on your smartphone
  • Supported: No data entry errors

HubSpot Operations Hub (PieSync) Screenshots

Screenshot of Currently available connections.Screenshot of PieSync dashboard viewScreenshot of Configure your sync between 2 apps (or more)

HubSpot Operations Hub (PieSync) Competitors

HubSpot Operations Hub (PieSync) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.

HubSpot Operations Hub (PieSync) starts at $45.

Zapier and Formstack Sync (discontinued) are common alternatives for HubSpot Operations Hub (PieSync).

Reviewers rate Usability highest, with a score of 10.

The most common users of HubSpot Operations Hub (PieSync) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 26)
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Victor Ramirez Benitez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Is easy to set up and design features that you really need, as well as the pipeline sales.
  • The business card feature on my cell.
  • HUB to help sort, score, prioritize and then communicate to the customer.
  • Is easy to manage each lead as it comes in and fully maximize the potential through the automated emails.
  • A centralized Dashboard that allows a full visual all the data
  • Some limited abilities to visualize data in dashboard reports ( vs. %, getting closing %, etc.)
  • Not automatic reminders
Score 8 out of 10
Vetted Review
Verified User
  • It's great with realtime and two-way syncs.
  • It provides custom mappings.
  • We can create unlimited rules to connect between apps.
  • Allows me to sync CRM leads to email marketing platform without effort.
  • It makes it easy to share contacts with the entire team.
  • They should add more integrations with other apps.
  • Cheaper pricing would make it more competitive.
  • Improve dashboard information.
Score 9 out of 10
Vetted Review
Verified User
  • Integrating our CRM system amoCRM with the mailing service Mailchimp.
  • Integration of our CRM system amoCRM with online chat GIST on the company's website.
  • I want integration with Bitrix24 on the Russian domain.
  • Translation of interface into Russian.
Gary Shouldis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Very easy to set up and implement
  • Can sync contacts across multiple software platforms simultaneously
  • If I create a contact in one place, I know it will be created in our other software applications automatically
  • Price. It can get expensive if you have to sync a lot of contacts. You are charged on each syn, not on the number of contacts.
  • While most major integrations are available, there are still many popular tools that they do not integrate with so check first.
  • More complex rules and multiple syncs require higher priced plans.
Emily Muhoberac | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Excellent customer support: They will do an intro call with you, and offer you additional assistance in setting up your integrations. They consistently followed up with me and asked for feedback.
  • Simple, straightforward UI
  • None of our integrations have broken/gone offline (which is frequently the case with other platforms we have used).
  • PieSync integrates with a relatively small number of apps. Would love to use it for more functions, but we don't use any of the other software they support.
  • The integration we used (syncing Hubspot to Prosperworks) was limited in what it could deliver. For example, you can only sync CONTACT data and not OPPORTUNITIES or LEADS. We had to find ways to work around this, which we didn't expect going in.
Jeff Osness | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Robust with lots of options to help our members specify the correct data that needs to flow over to another system and when.
  • Two-way sync so once the data is pushed from one system to another the data stays up to date no matter where the change is made.
  • It is great that you don't have to sync everything.
  • It can get very complex very quickly.
Mimi Castellanos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It captures name, address, phone, and email. I know who is calling.
  • There are two spots for phone numbers. Therefore, I have to move the phone number from one space to another to have it there. I wish that PieSync would import both spots so I don't have to juggle data.
Christopher Page, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Easy to figure out. Once you login, it's incredibly easy to figure out what to do, thanks to their simple UIX.
  • Easy integrations with many partners. PieSync offers easy integrations with many partners. Integrating is as easy as clicking, filling in your login information and clicking again!
  • Allowing multiple integrations. I'm glad PieSync allows multiple integrations so you aren't limited with how you integrate your different systems with contact information. Very helpful!
  • Allowing CRM to CRM functionality out of the box, instead of needing to ask support.
Volkan Ozyilmaz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It's an A to Z solution. You don't have to think about the details of the sync, they already do it for you.
  • Easy to use - selecting two services and fields are enough.
  • Their service doesn't support all services in the market. Look at the service before you buy [to see] if it supports your needs.
Tim Berman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Contact syncing
  • Real-time syncing
  • Integrating sales and marketing
  • Contact backup
  • Segmentation (via rules-based syncing)
  • Syncing deal fields with CRMs
  • Syncing leads from chat tools like Intercom
  • Syncing based on other fields than email address (such as phone number)
December 03, 2018

PieSync Just Works

Greg Hayne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • PieSync just works. We set it and forget it. It is completely trouble and hassle free.
  • The setup process was extremely easy to implement and we got everything right the first time.
  • In the plan we have, PieSync does not sync 100% of the fields we might like to sync (although, it syncs 100% of those we need it to sync).
Score 8 out of 10
Vetted Review
Verified User
  • Easy to Set Up - setting up PieSync to sync data is really simple and easy. Just select the 2 apps and the types of data/custom fields that you want to be synced.
  • Easy to Modify - after you setup the sync, you can easily modify or turn it off (if you want to).
  • Visual Editor - there's no coding required and no need to get a developer to help you setup or do any modification.
  • More supported apps
  • Include custom mapping on the Starter Plan
  • More powerful rules
David Wiener | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Anyone I add to my CRM software is automatically added to my mailing program, and vice versa. Nobody is missed and double entry is avoided.
  • All people added to my CRM that meet certain criteria are created as contacts in Outlook. This is important for hands free calling (Georgia is a hands free state now) and having the names come up on my caller ID on my cell phone.
  • They are constantly adding new syncs, and continually improving the software.
  • More software programs could be added.
Robert Paterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Methodically syncs between MailChimp and CRM platforms, in our case, ProsperWorks.
  • Organized interface, easy to understand directions and protocols.
  • Great support staff. If we ever had any questions, they got back to us right away.
  • It would be nice if the synchronization could go a little faster, but admittedly, with a large database, it's understandable that it takes time.
  • It would be nice if PieSync could provide monthly reports emailed to us directly of what was synced and what wasn't
  • It seems like in the beginning we had duplicates, but I think that's since been resolved.
Patrick Breslin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • PieSync runs continually so there is little to no disruption and people always have access to the latest contact information for our clients and prospects.
  • PieSync runs efficiently in the background so there is little maintenance or attention that it needs, which is great.
  • PieSync does a great job of letting you decide how you want items to sync across platforms so you can customize to how your organization uses a particular software.
  • The biggest issue we have had with PieSync is the lack of detail within syncing. Sometimes when there is an issue with a Sync it is hard to determine what went wrong. Even though most of the time it's user error, it's hard to diagnose issues with the current PieSync set-up.
  • The pricing of PieSync is a little odd and I think should be based on something other than number of contacts you're syncing.
Thomas Olesen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • It can perform 2-way synchronisation between databases so that changes in one are reflected in the other and vice versa. This differs from systems that rely on triggers which are 1-way actions and therefore are likely to get out of sync over time.
  • It can place tags into databases as it updates them so that an audit trail is created and tracking is enabled.
  • If businesses use data silos (Google Contacts for example) it is possible to pull them all together into a single database with no duplications.
  • The only area for improvement that I can think of is adding more systems to the list of supported applications. This is a one time exercise per application and new applications are being added all the time - but if you have an unsupported application it is annoying!
Erik Heldebro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Keeps data in sync quite quickly.
  • Has possibilities of custom field mapping making it quite useful for the investment.
  • Allows for setting custom rules for who should be synced and any steps on data changes once the contact is synced.
  • The only thing I see is offering more options for which data objects to retrieve data from as well as being able to create actions via POST instead of only syncing data, but for the cost options of Piesync, they are great at what they do!
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