What users are saying about
27 Ratings
Top Rated
236 Ratings
27 Ratings
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Score 3.8 out of 100
Top Rated
236 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Miva and WooCommerce are tied in 1 feature set: eCommerce Business Management

eCommerce Business Management

7.6

Miva

76%
7.6

WooCommerce

76%
WooCommerce ranks higher in 5/5 features

Order processing

7.6
76%
4 Ratings
7.9
79%
79 Ratings

Multi-site management

N/A
0 Ratings
7.2
72%
41 Ratings

Inventory management

N/A
0 Ratings
7.6
76%
78 Ratings

Shipping

N/A
0 Ratings
7.4
74%
74 Ratings

Custom functionality

N/A
0 Ratings
7.9
79%
75 Ratings

Online Storefront

Miva

Feature Set Not Supported
N/A
7.6

WooCommerce

76%
WooCommerce ranks higher in 9/9 features

Product catalog & listings

N/A
0 Ratings
7.7
77%
83 Ratings

Product management

N/A
0 Ratings
7.8
78%
84 Ratings

Bulk product upload

N/A
0 Ratings
7.6
76%
68 Ratings

Branding

N/A
0 Ratings
7.6
76%
73 Ratings

Mobile storefront

N/A
0 Ratings
7.4
74%
77 Ratings

Product variations

N/A
0 Ratings
7.4
74%
77 Ratings

Website integration

N/A
0 Ratings
8.6
86%
84 Ratings

Visual customization

N/A
0 Ratings
7.1
71%
81 Ratings

CMS

N/A
0 Ratings
7.4
74%
63 Ratings

Online Shopping Cart

Miva

Feature Set Not Supported
N/A
6.8

WooCommerce

68%
WooCommerce ranks higher in 2/2 features

Abandoned cart recovery

N/A
0 Ratings
6.3
63%
52 Ratings

Checkout user experience

N/A
0 Ratings
7.3
73%
80 Ratings

Online Payment System

Miva

Feature Set Not Supported
N/A
7.6

WooCommerce

76%
WooCommerce ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
7.6
76%
75 Ratings

eCommerce Marketing

Miva

Feature Set Not Supported
N/A
7.3

WooCommerce

73%
WooCommerce ranks higher in 3/3 features

Promotions & discounts

N/A
0 Ratings
7.5
75%
80 Ratings

Personalized recommendations

N/A
0 Ratings
7.0
70%
66 Ratings

SEO

N/A
0 Ratings
7.5
75%
72 Ratings

Attribute Ratings

  • Miva is rated higher in 1 area: Support Rating
  • WooCommerce is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

1.3

Miva

13%
20 Ratings
8.3

WooCommerce

83%
84 Ratings

Likelihood to Renew

7.7

Miva

77%
15 Ratings
10.0

WooCommerce

100%
3 Ratings

Usability

4.6

Miva

46%
5 Ratings
7.2

WooCommerce

72%
3 Ratings

Availability

9.0

Miva

90%
2 Ratings

WooCommerce

N/A
0 Ratings

Support Rating

7.3

Miva

73%
5 Ratings
5.0

WooCommerce

50%
1 Rating

Online Training

9.0

Miva

90%
1 Rating

WooCommerce

N/A
0 Ratings

Implementation Rating

6.0

Miva

60%
8 Ratings

WooCommerce

N/A
0 Ratings

Product Scalability

10.0

Miva

100%
1 Rating

WooCommerce

N/A
0 Ratings

Likelihood to Recommend

Miva

If you are familiar with online retail, you will find it easy to use and love the diverse way of arranging your store and products. If you are brand new to online retail, Miva Merchant has partners that can help you design the perfect present that is easy to maintain.
Read full review

Automattic

[WooCommerce] does really well for simple stores that don't have a lot of products. It's really easy to set up and get products added so people can purchase them online. It's not the best for really complicated stores with products that need a lot of customization; you have to find 3rd-party plugins to add additional functionality to your store and sometimes those can create conflicts between one another.
Read full review

Pros

Miva

  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Read full review

Automattic

  • Keeps track of product inventory, including details of product variations such as colors and sizes if required.
  • Keeps track of orders so that the shopkeeper has one place to log in and see the status and history of orders to her shop.
  • Creates shop-related pages automatically. Once you add one or more products, they will automatically appear on your shop home page. Additionally, pages for viewing shopping carts and for checking out are automatically created.
Read full review

Cons

Miva

  • The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices.
  • Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.
Read full review

Automattic

  • Because of how the Wordpress database is structured, WooCommerce isn't great for large or complex e-commerce sites.
  • More out-of-the-box options would be nice within the base software.
  • Because add-on plugins are developed by 3rd parties, sometimes you get conflicts that break things.
Read full review

Pricing Details

Miva

Starting Price

Editions & Modules

Miva editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Miva employs a revenue-based pricing model. The Miva platform is best suited to growing mid-size and enterprise merchants that have complex business needs and are making (or planning to make) $1 million or more in annual online revenue.

    WooCommerce

    Starting Price

    Editions & Modules

    WooCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Contact sales team for pricing

      Likelihood to Renew

      Miva

      For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
      Read full review

      Automattic

      Despite very rare glitches, more connected to an excessive number of plugins, that affect the speed of the site, we are extremely satisfied with the platform, the ability to import and export products, even though we just export them, as we have our proprietary system for updating inventories. We love the ease of upgrading, enhancing, innovating, and the freedom we have to do whatever we want, which is a plus, when you consider Shopify can take down your whole store as they please, if they think you aren't abiding to their TOS or their ever changing set of rules.
      Read full review

      Usability

      Miva

      I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
      Read full review

      Automattic

      I gave it lots of points for being a simple product that instantly gives you a store. Very intuitive and simple for the client to update or implement. Loses LOTS of points when you want to do anything besides just sell stuff (coupons, etc) then it makes you pay big money for the add-ons and makes it difficult and time-intensive to develop your own.
      Read full review

      Reliability and Availability

      Miva

      I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
      Read full review

      Automattic

      No answers on this topic

      Support Rating

      Miva

      I would give 10, but there were a couple of times when I was misinformed and I had to do some unnecessary work. When you have to work on every product individually and then you discover you could have done it in bulk it kind of makes you roll your eyes back. I also have an issue still with some shipping settings that no one seems to understand. But the support team is super friendly, they are trying
      Read full review

      Automattic

      not muh support
      Read full review

      Implementation Rating

      Miva

      Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
      Read full review

      Automattic

      No answers on this topic

      Alternatives Considered

      Miva

      Miva is more costly than its competitors. [In my opinion] it's harder to set up and use and user interface is cumbersome. Requires costly customization for integration to services you get from Big Commerce or Shopify right out of the box. No Google Shopping integration. No Trust Pilot, no Zendesk, etc. [I think] Product Catalog management is not well thought out. [In my experience] you'll spend much more time tweaking Miva to get what you want out of it compared to Shopify, which is frankly, a joy to use.
      Read full review

      Automattic

      We were pretty sure we wanted a WordPress site so that we had more control over the site itself, having been burned by third-party vendor sites before. The fact that WooCommerce integrates so well with WordPress was a big selling point for us. Magento would have been too heavy of a lift for our small dev team and we didn't want to rely on Shopify or BigCommerce (though all of those products could have their merits for other projects or clients).
      Read full review

      Scalability

      Miva

      Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
      Read full review

      Automattic

      No answers on this topic

      Return on Investment

      Miva

      • Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
      Read full review

      Automattic

      • Positive: low cost to start up, and allowed us to start selling right away.
      • Negative: better plug-ins have a high cost of entry. For example if you want to do subscriptions you need a paid plugin for it.
      • Positive: easily integrates with PayPal and Stripe.
      Read full review

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