NICE CXone.
We use NICE CXone to provide our customers with call center solution programs, their IVRs for incoming calls, their outbound campaigns, …
Starting at $71 per month per user
View PricingOverview
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
Recent Reviews
How NICE CXone Differs From Its Competitors
Awards
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Popular Features
- Agent dashboard (527)8.787%
- Warm transfer (500)8.585%
- Call tracking (481)8.484%
- Inbound call routing (485)7.979%
Reviewer Pros & Cons
Pricing
Digital Agent
$71
Cloud
per month per user
Voice Agent
$94
Cloud
per month per user
Omnichannel Agent
$110
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nice.com/websites/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $71 per month per user
Product Demos
NICE | Show Me the Demo
www.nice.com
Features
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is NICE CXone?
NICE CXone empowers brands to deliver the ultimate customer experience on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX.
NICE
CXone is a cloud platform with native applications for ACD/IVR, omnichannel
routing, workforce engagement management, knowledge management, digital and
self-service channels, interaction analytics, and AI models for automation and
continuous improvement.
With
NICE CXone, organizations can orchestrate every type of interaction—from voice
and digital messaging to chatbots and social media—and deliver AI-driven
experiences with Enlighten, proprietary AI developed specifically to optimize
CX.
NICE CXone Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
NICE CXone Screenshots
NICE CXone Video
NICE CXone Integrations
NICE CXone Competitors
NICE CXone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Latin America, Asia, Australia/New Zealand, UK & Ireland, Europe, Middle East, Africa |
| Supported Languages | Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Egyptian Arabic, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Saudi Arabic, Spanish, Swedish, Thai |
NICE CXone Downloadables
Frequently Asked Questions
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
NICE CXone starts at $71.
Reviewers rate CRM software integration highest, with a score of 9.3.
The most common users of NICE CXone are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(830)Attribute Ratings
Reviews
(51-75 of 512)Companies can't remove reviews or game the system. Here's why
November 10, 2021
Great overall softphone software!
I have not customized the platform any.
November 10, 2021
A "Nice" CXone Contact center solution
Custom reports are very useful but have their fair share of complexity in NICE CXone The reports are really useful for data analytics, calls distribution, and Qu trends. Busiest hours of the day etc. All these have led us to manage our workforce and distribute loads evenly.
November 10, 2021
My thoughts using NICE CXone for customer service and sales.
The ability to customize and adapt the software to your organization's needs is what we appreciate most about NICE CXone. This gives us the flexibility to adapt to each customer and provide the best solutions depending on the issues at hand. We have extensively customized the software to best suit our needs.
November 10, 2021
NICE CXone
We did lot of customization where our agents login to inhouse CRM instead of MAX but lot of features gap in between
November 09, 2021
Using NICE CXone is so nice!
Since NICE CXone provides managers and administrations with the flexibility to customize the software according to their business needs, I was able to customize my platform and be able to see the progress report in my dashboard. That helps me keep my call times at a good average if I can see them.
November 09, 2021
If it isn't broken don't fix it. Very happy with the software.
I don't personally get to modify the equipment but when needing to get my skills changed my boss has been able to do it rather quickly were at the last company I worked for it took them a couple of days to get it working the right way. I lost almost a week of being able to perform my job duties just because we were waiting on the system.
November 09, 2021
NICE CXone almost as NICE as it sounds
We have customized scripts, integrated programs, and other aspects of our software. It has allowed us to place everything into one program. There were many tech issues getting it implemented and issues continue to arise. I think that it has made our employee's jobs easier over time but could have done a better job with getting us ready tech-wise.
I have not had the opportunity to customize the software and/or platform as I am not in management. I do like how our management has been able to customize the platform to route calls to the appropriate departments with ease as well as select easy-to-utilize call disposition options. The ability to collect satisfaction data is also very useful.
November 09, 2021
NICE CXone allows Agents to do job efficiently and effectively
Our business needs a program that would allow all reporting to show the inbound and outbound calls. Our business relies on this program to make sure that our customers are taken care of, questions are answered and calls are logged. This program allows agents to service customers and then get the root cause for the call due to the logging system.
November 09, 2021
NICE CXone is the future of contacts
The reports and the platforms are very easy to manage and provide an understandable report.
November 09, 2021
Enjoying NICE CXone
Creating custom dashboards has been the biggest help.
November 09, 2021
Not the best, not the worst
We've been able to customize it to show the different departments and their call queues. It has been nice in displaying the different areas and the agents in those areas. We are able to see who is logged in, on a call, unavailable, or not logged in. It is nice how you can customize the board to what you want to see.
November 09, 2021
Amazing Product!!
Having personalized call scripts have been amazing for our customer service advocates. They are able to communicate more effectively with the customer about any situation that arises. They are more confident in the answers that they are providing to the customer and they are able to research the issues more efficiently with the links provided.
November 09, 2021
I recommend
This helps with transfers.
November 09, 2021
Customers at my fingertips!
I do not have the authority to make these changes.
November 09, 2021
a NICE CXone Review
I personally have not had any options to customize the platform that we use, but our management does appreciate any and all feedback we have given. I like being able to see when my coworkers are on break or what status they are in as it is helpful if I go over my needing to go to lunch or break.
November 09, 2021
All of the analysts can't be wrong - It's a leader for a reason!
Studio is a fantastic application and having worked with many scripting tools for CCaaS solutions, I can say it is my clear favorite due to its flexibility of it. It is intuitive, has a drag and drop interface (which many don't!), and allows you to hook into pretty much anything with an API - as a result of this, we have been able to build really strong integrations to Jira, Zendesk and Salesforce which have made a huge difference for our customers.
November 09, 2021
NICE CXone Review
We do not have this option for our system yet but feel this should be included in basic packages if it is a premium for more of a end result best result. They are considering doing and feel if you did do this is would be helpful and feel give you a more advatge of this over your compeitores and feel they will.
November 09, 2021
Quality with NICE CXone
This question does not apply as I am an employee and not the manager/administrator.
November 09, 2021
A swiss army for contact centers and general service businesses
We have created customized reports, we also have scheduling done using Impact 360, we have all our skills and lines of business in the Incontact application, this facilitates the user onboarding and user management in a successful manner. This has had a great impact on the business as it minimizes the steps needed to have someone up and running in the company.
November 09, 2021
A1 in my book!
I have not customized anything on NICE [CXone] as of yet. The company has it set up for you to use it how they would like.
November 09, 2021
Aim for the best
We are currently working on a customized chat platform based on NICE CXone. The results are very good and can't wait to launch the software in the first quarter of 2022. It offers a very good and detailed list of customized reports and hopefully, it will help us track the progress and integrate it automatically with Tableau.
November 08, 2021
Can be complicated
Score 4 out of 10
Vetted Review
Verified User
So far we have been able to figure out what works best and how.
November 08, 2021
Best platform to check the performance reporting
NICE CXone has a really good option to create our own reporting in custom reports which helps us to pull the data in a way we want specific data with specific fields.
November 08, 2021
NICE CXone is the best
It has been a positive impact to our representatives goal and key performance indicator, having a dashboard and being able to know what happens or if an agent was logged out when this was not approved by management nor the real time data analyst. We are also able to track if there is any call avoidance.