#1 most frequent
United States of America
76.9%1,203 installations of 1,565
What is NinjaOne?
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access. NinjaOne aims to give organizations' employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Categories & Use Cases
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Screenshot of the NinjaOne dashboard
Top Performing Features
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.2
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 8.3
Areas for Improvement
IT Asset Discovery
Discovery of hardware and software assets on the network
Category average: 7.8
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 4.9
Virtualization monitoring
Allows for monitoring of virtual applications and servers
Category average: 7.1
Who Buys & Uses NinjaOne
#1 most frequent
Professional, Scientific, and Technical Services
25.9%403 installations of 1,556
“We are able to monitor any devices which aren't compliant with key policies like Bitlocker being active on a device and Security software being installed and up to date.”
#2 most frequent
Manufacturing
12.8%199 installations of 1,556
#3 most frequent
Finance and Insurance
9.1%141 installations of 1,556
#2 most frequent
Canada
6.6%103 installations of 1,565
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
2.9%45 installations of 1,565
Pros
- Robust remote access and control for troubleshooting and software deployment
- Comprehensive patch management for operating systems and third-party applications
- Efficient automation of IT tasks, including software deployment and onboarding
Cons
- Limited MDM functionality, particularly for Android devices and remote login for iPads
- Reporting features lack depth and accuracy, especially for patch reports
- Patch deployment process could be clearer and cleaner
NinjaOne for the Win.
Use Cases and Deployment Scope
We use NinjaOne to manage and provide support for over 500 endpoints. Endpoint protection, security updates, and the ability to remotely support these devices are key reasons why we use the platform. We also use the NinjaOne MDM product to support all of our mobile devices, as well as macOS devices.
Pros
- Security updates across MAC OS and Windows operating systems.
- Remote access to support a multi location environment.
- Endpoint protection for antivirus.
Cons
- Reporting capabilities.
- Webclips for MDM devices - iPads.
- Remote login for iPads.
Usability
Return on Investment
- Reduced truck rolls to off-site locations by 75%.
- Saved 30% on IT support budget by reducing vendor stack.
Alternatives Considered
ConnectWise RMM, ManageEngine Endpoint Central and Trend Micro Cloud One
Other Software Used
Microsoft 365, Adobe Acrobat, monday.com
Ninja is number One.
Use Cases and Deployment Scope
NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.
Pros
- Proactive management.
- Endpoint assess management.
- Back end support.
Cons
- Better integration with RepairShopr would be nice.
Return on Investment
- Sales use to determine client upgrades is essential.
Alternatives Considered
RepairShopr
Other Software Used
RepairShopr, CYRISMA
Great product and would recommend to anyone. NinjaOne has been a game changer.
Use Cases and Deployment Scope
I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.
Pros
- Device Management
- Software Patching
- Ticketing
- Remote Support
- Backup
- Reporting
Cons
- Nothing
Return on Investment
- Time Savings Is Huge
- Onboarding Made Easy
- Backup Hassle Free
- Remote Management With Click Of Button
- Scripting and Automation Simple
Alternatives Considered
Atera, Syncro and Microsoft Intune
Other Software Used
Microsoft 365, DX Spectrum, Parallels Desktop for Mac, Xcode
NinjaOne helping you take control of your Companies PCs and Servers
Use Cases and Deployment Scope
We use NinjaOne to manage our PCs and servers. We brought in NinjaOne to help automate software installations, patch management and generally the ability to manage our PCs and servers. We currently have NinjaOne deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. We have our PCs to auto patch windows updates and we are making use of the built in software patching of other products as well. We have some of the servers auto patching that are not as critical. We have also written a number of scripts to make changes to the PCs or add software as the need has arised.
Pros
- Windows Patch management
- Generally gaining access to the systems either through cli or splashtop
- Script management to be able to address setting configuration items
Cons
- They need to continue to expand their library of scripts
- They can continue to improve integration like hardware warranty lookup vs us having to try to script it ourselves
Return on Investment
- Windows patching as we cannot get employees to do it themselve so that alone is making an impact
- having data about our pcs all the time which we did not have before
- remote access to pcs in a variety of ways vs hoping remote desktop would work
Alternatives Considered
Microsoft Intune, ManageEngine Patch Manager Plus and N-able N-central
Other Software Used
ThreatLocker, Rapid7 InsightVM, SolarWinds Observability
NinjaOne is a daily game changer
Use Cases and Deployment Scope
We use NinjaOne daily to keep track of inventory of the hardware and software we have deployed. We push updates to all desktops to keep them up to date with all software, not just Microsoft updates. Once of the best features we use is the remote control part where you can take over a users desktop to either help them with an issue or just remotely work on the PC when the user is not there.
Pros
- Remote control of user desktops is top notch. We used to use Teams share but that has limits like when a popup is giving for admin rights. With Teams you do not see that screen and therefore can't login, whereas NinjaOne allows full control and you see any/all popup messages.
- Pushing updates for non-Windows updates is a game saver. Most everything we use is already setup in Ninja and you just have to select a box to say to keep them up to date on the desktops.
- Software inventory is nice to do checks on what is installed on PC's and to uninstall software that you no longer use or support.
Cons
- Android MDM is not there at all currently. We needed a way to lock down users so they could not access email unless they use the MDM and there is no option to do this lockdown currently like Microsoft Intune does out of the box.
Usability
Return on Investment
- NinjaOne allows a small team of 3 users support over 400 desktops and keep them up to date and working at peak performance.
Other Software Used
ManageEngine Log360, Freshservice
