SharpSpring from Constant Contact

SharpSpring from Constant Contact

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Top Rated
About TrustRadius Scoring
Score 7.8 out of 100
Top Rated
SharpSpring from Constant Contact

Overview

Recent Reviews

Decent Platform

8 out of 10
June 23, 2022
We use the SharpSpring from Constant Contact for the following: tracking ROI and progress with sales leads; social media planning; …
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Amazing Marketing Automation!

10 out of 10
February 26, 2022
Sharpspring has been integral to our mid-size marketing agency. We use it for several clients across the country and have been able to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features

List management (493)

8.9
89%

Standard reports (481)

8.7
87%

Email deliverability reporting (809)

8.5
85%

Lead scoring and grading (485)

8.3
83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

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Pricing

View all pricing

1,000 Contacts

$399

Cloud
per month

2,500 Contacts

$499

Cloud
per month

5,000 Contacts

$699

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://sharpspring.com/pricing/?utm=tr

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Email & Online Marketing

7.4
74%

Lead Management

8.8
88%

Campaign Management

8.5
85%

Social Media Marketing

6.7
67%

Reporting & Analytics

8.3
83%

Platform & Infrastructure

8.1
81%

Product Details

What is SharpSpring from Constant Contact?

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. The platform, open architecture and customer support, along with flexible contracts, aim to drive real results for a growing business or digital marketing agency.

SharpSpring from Constant Contact Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

SharpSpring from Constant Contact Screenshots

Fully customizable campaign dashboard. Slice and dice powerful metrics into customized reports.Create striking emails in real-time with the “what you see is what you get” editor in SharpSpring. Continually preview the finished design with an intuitive split-screen view.Sales Dialer is a fully-integrated outbound calling solution for high-impact sales teams. The feature enables one-click calling, automated recording, and searchable transcription features, empowering your sales team to optimize the quality and quantity of conversations they have with prospects.Gather all of the important data on prospects in one place, including contact information, site visits, list memberships, social notes, email interactions and lead score.SharpSpring goes beyond the capability of traditional ESPs by providing complete information on a visitors’ activity after they click through from an email. Know every page visit, form fill-out, webinar sign-up, and white-paper download from the email campaigns you send.Far more powerful than standalone solutions, SharpSpring Chatbots are deeply integrated and take full advantage of SharpSpring’s marketing automation and CRM platform. SharpSpring Chatbots can capture leads, increase leads scores, kick-off automation events, schedule meetings, send content, and seamlessly perform hundreds of other powerful sales functions.

SharpSpring from Constant Contact Videos

SharpSpring for Agencies Marketing automation that's the perfect fit for agencies
Why SharpSpring? Marketing automation that's powerful, simple and affordable
Why Marketing Automation? Today's marketers have a lot on their plates, between generating leads, closing sales, and proving marketing ROI. Fortunately, SharpSpring makes this easier.

SharpSpring from Constant Contact Downloadables

SharpSpring from Constant Contact Integrations

SharpSpring from Constant Contact Competitors

SharpSpring from Constant Contact Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)56%
Mid-Size Companies (51-500 employees)43%
Enterprises (more than 500 employees)1%

SharpSpring from Constant Contact Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian

Comparisons

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Frequently Asked Questions

What is SharpSpring from Constant Contact's best feature?

Reviewers rate Lead nurturing highest, with a score of 9.2.

Who uses SharpSpring from Constant Contact?

The most common users of SharpSpring from Constant Contact are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 517)
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June 23, 2022

Decent Platform

Score 8 out of 10
Vetted Review
Verified User
Review Source
SharpSpring from Constant Contact is well suited for most marketing needs and functions. It's relatively easy to create landing pages on our website and use them to push newsletters out to targeted segments. The online help desk is always prompt and takes care of questions. I find the social media tool a little awkward to use in comparison to other tools I've used in the past. That needs some work.
Wayne Ivey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
It seems to me that SharpSpring is best suited to companies that are looking to take advantage of shifts in buyers purchasing habits towards automated, digital, inbound marketing and have annual sales of 1million and up.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you're working as a digital marketing agency, this platform is for you. Easy client management, single-login access (with full user access controls), an easy-to-use, easy-to-teach interface and more. If you're not an agency, find one who implements SharpSpring, and jump on board with it - it's well worth your small business' time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Very well suited for large corporate and any firms looking to utilize tracking and email marketing to the maximum. It is good at nurturing leads and converting them. I would say since SharpSpring is a little bit pricey that I would not recommend it for tiny firms that are in FMCG sectors and that barely utilize email, never mind email marketing.
Rene Spijker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SharpSpring is best for clients who want to generate lots of leads and convert them to clients. If you look for a complete solution for marketing automation, social media, email marketing, Google Ads, and a CRM, this is the go-to solution. If you are only looking for email marketing without the rest then this is not the best fit.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SharpSpring is well suited for a small to medium-sized business like the one I work for. We have 500 employees, but less than 50 of these employees come in contact with our CRM. We have a team of 10 or so account reps across all locations that utilize SharpSpring daily. For large companies with 100+ daily users, it may be better to use HubSpot or Salesforce.
Gabrielle Dindinger | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Reseller
Review Source
I would definitely recommend SS to a team looking for an inexpensive marketing automation solution that has fantastic support (they answer SO fast!) and also needs a lightweight CRM. I don't think this is the right solution for a massive sales team, but for a smaller one likes ours, it's perfect.
Charlie Van Derven | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
The ability to load all marketing media, including ads through the platform...and associating a unique IP to each contact helps us to lead score and gain particular insight into what is resonating with prospects and where prospects are on the journey. While it is a serviceable CRM, it is a great marketing automation platform. For the price, better than the major competitors.
Tom Mulhern | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SharpSpring is well suited for small to mid size businesses that are looking for a cost effective way to build email marketing campaigns. It is significantly cheaper than most of it's competitors with all of the functionality of the larger platforms.

It is also a valuable sales tools for companies looking to grow leads and bring in new business.
Paul Bies | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
The original model was very well suited for marketing agencies. I suppose it still is, however they seem to have changed the game plan somewhat with the client direct billing.
I don't think the system is suitable for micro-businesses. Even those with 10-15 sometimes don't understand the value of the platform.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SharpSpring from Constant Contact is great for our organization in that it's easy to use and easy to learn. The opportunities are clearly visible, it's easy to add custom fields, and it's easy to add information and move leads through the sales pipeline. From a management perspective, it seems to give clear reporting and indicators of the team's tracking to goal.
Score 10 out of 10
Vetted Review
Reseller
Review Source
I personally think it is well suited for almost any industry. The sales team is incredibly helpful in our efforts to sell to our clients and the onboarding team is incredibly knowledgeable in helping get new clients set up. Overall, I am very happy with our decision to go with SharpSpring and would recommend it to anyone looking for a powerful CRM with marketing automation.
Kèlene Poyurs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SharpSpring from Constant Contact is a robust platform for users who will be sending frequent emailers and really want to take advantage of marketing automation. The visual workflow builder for automations and action groups makes it very easy to target users who visit specific pages, open emails or click on links. The sales pipeline is also fairly simple to use, and the sales reports are highly functional for active sales teams. The list-building functionality also makes it very easy to segment audiences based on a number of criteria, such as form fills of specific forms, pages visited, etc.
Ryan Sarti | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Big picture, if you want to understand which companies are coming to your site and what content they consume, SharpSpring does that. You can get some reporting on web traffic, like entrance pages. But you can't get exit pages. You need the complete picture, not just a partial.

The functionality for sending to lists is OK. But I'd like to set things up such that if someone doesn't open an email after three days, I can automatically send another email. Right now, I can't do that.

The campaign tracking is OK. But several improvements would greatly enhance the value that SharpSpring brings to the organization. One is the cost of campaigns. I can't enter the cost of a campaign to see what my cost per lead and cost per sale is. That is fundamental. When looking at a campaign, I can't click to drill down to see a more granular level. I need that.

SharpSpring is a huge program. It does a lot. The good news is that it has a ton of functionality. The bad news is that learning all of that takes time and unless you use features frequently, you have to dig to find how to do some tasks.
January 21, 2022

Great software!

Score 8 out of 10
Vetted Review
Verified User
Review Source
I think SharpSpring from Constant Contact is a great solution for small to medium-sized businesses. It has a lot of useful functionalities, such as marketing automation, email marketing, campaign insights, and more. Their customer support is exceptional and always helps me to find solutions to my questions.
Score 10 out of 10
Vetted Review
Reseller
Review Source
We have had huge success using the email marketing feature in SharpSpring. From design to reporting, it has allowed our organization to be seen by the right prospects in a professional manner while tracking our engagement by campaigns and opens/clicks. This reporting allows our team to update tactics and contact's data in an easy and quick way. The automation feature has really helped us with our follow-up! The Sales Dialer is a game-changer as well as the Sales Optimizer!
Score 10 out of 10
Vetted Review
Reseller
Review Source
We feel SharpSpring is the best option for a comprehensive and effective marketing/sales platform. As a bonus, it's more cost-efficient.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm new to marketing automation so I don't have other vendor experiences to compare against, but SharpSpring from Constant Contact seems to be simple, powerful, has everything we needed, and the onboarding process is very good. Support is also very good.
November 25, 2021

Great system

Gareth Roberts | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Should your business require a cost-effective and easy-to-use marketing automation system, where you might not have lots of content initially, SharpSpring would be a good fit. It would also be particularly good should you already have a CMS/functional website where you are looking to improve on your content activities in a more strategic manner.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SharpSpring is well suited for companies who need a lot of functionalities to automate their marketing, going from a simple email marketing tool and landing pages to a very advanced tool for lead scoring, ads and social media management, and CRM. It is less appropriate to companies in need of only a few functionalities because the cost becomes expensive.
Score 10 out of 10
Vetted Review
Verified User
Review Source
One of the best things about Sharpspring is how simple and effective the marketing tools are; plus, how customizable the sales pipeline is for any client within different sections of the industry. Also, the e-mail marketing tool is very powerful and dynamic within its content capabilities and the form creation tool is very intuitive and yet very effective. I should also point out how effective and amazing the customer support is; very attentive and helpful team. I believe that Sharpspring could be even better if other features were updated; the landing page builder still lacks some robustness, but it does the job. The platform is also missing out on push notification and native SMS integration, which would really be a plus in our work processes.