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Great, user-friendly solution for executing contracts and templates
February 03, 2021

Great, user-friendly solution for executing contracts and templates

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Adobe Sign was on-boarded to execute contracts with vendors. It was used exclusively by two departments for this purpose for fours years. Due to COVID-19, we have expanded use to other departments (HR, Sales, Client Engagement, Provider Support, etc.) to electronically sign their agreements or attestations.
  • Adobe Sign is pretty intuitive. I was trained only on the minimal basics, but through use I've discovered additional features and ways to better utilize [it] for our purposes. We've since expanded to other departments in the organization and were able to easily find solutions to their needs. The user guides are clear and immensely helpful.
  • It is easy to set up groups and users as an admin and customize to their needs. Adobe Sign allows for easy self-service.
  • Automatic sizing is good when ensuring the text does not cut off, but I typically change to a set size or adjust the box so some field won't end up being comically large. I would like the ability to set a default size for all fields while allowing auto size to make it smaller if the text is too long.
  • Maintain the files names when executing multiple documents rather than part 1, part 2, etc. This would save time renaming and other recipient confusion after-the-fact.
  • Allow Digital Signatures on each document when sending multiples. Our Providers can only accept digital signatures (electronic does not suffice). The group needs to send multiple one page documents as a package to be signed. Because of this limit they are not able to utilize Adobe Sign.
  • Adobe Sign has allowed my company to better execute, track, and reference contracts.
  • Adobe Sign saves time and allows us to reign in rogue contract execution.
I find Adobe Sign support to be lacking overall. The process is drug out and often unhelpful. Fortunately, the system's intuitive nature, customizable settings, and detailed online resources makes up for this deficit. I avoid contacting support unless necessary. Those not willing to first investigate the problem themselves before rushing to contact support will likely be frustrated.
Adobe Sign is easy to use and has many great features.
Adobe Sign is perfect for executing contracts. It saves time and allows for better processes with increased visibility and tracking. My organization has seen a huge improvement since implementing.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

Yes

I have seen DocuSign agreements, but have not personally used the system. It seems very similar to Adobe Sign. I've signed agreements through Dotloop (when buying a house). While I have not sent documents through Dotloop, I got the impression that it seems like a good solution for smaller businesses (less cost but also less functionality).
Adobe Sign is excellent for executing contracts, templates, and standardized documents. It is less appropriate when you have complex forms that need to have fields customized that cannot be set up as a reusable templates due to pre-completed information.