Overall Satisfaction with ADP Workforce Now
We use ADP Workforce Now across the whole organization. It addresses time and attendance, finance, accounting, payroll, benefits, and recruiting.
- Time & Attendance - It's easy to navigate, shows the employee weekly and daily hours.
- Benefits Module - It has been very user-friendly and eliminated multiple paper processes.
- Recruiting Module - it's easy to use, keeps track of applicants and send messages through text or e:mail.
- It would be nice if after Benefit Open Enrollment ADP could calculate benefit rates from the old year (based on how many days are being paid ) and rates from the new year on the first paycheck in the new year. I had to manually calculate each employee's benefits.
- The Termination Wizard does not calculate benefit cost correctly on employees' final paychecks.
- I am unable to answer this question. This is better answered by finance.
- Recruiting Module
- Benefits Module
- SASS
The Recruiting module was an easy implementation and a short learning curve to come up to speed. The Benefits Module was installed during our annual open enrollment, which was intense. Our Implementation specialist was AWESOME! With her assistance, I was able to install the module and have a successful open enrollment!
ADP Run is for smaller companies and there are fewer features available with it. However, if you have a small company and you need a payroll system, it is a great system and very user-friendly.
ADP Workforce Now Feature Ratings
Using ADP Workforce Now
103 - Operations, IT, Finance, and HR.
1 - Good business administration skills.
HR experience
Good PC and technology skills
HR experience
Good PC and technology skills
- Benefits Administration
- Payroll Processing
- Finance/GL/auditing
- Reporting on employees
- Auditing backup
- ADP Partner Vendor software for Performance Management
- ADP Partner Vendor software for Recruiting
Evaluating ADP Workforce Now and Competitors
Yes - PayCor. I was told the reason was the functionality with ADP was better.
- Price
- Product Features
- Prior Experience with the Product
- Vendor Reputation
- Third-party Reviews
I was not employed at my company when the decision was made, but I heard it was because of prior positive experience.
I had previous ADP experience and if I was to be involved, I would weigh heavily on my experience with ADP. It has been positive and helpful.
ADP Workforce Now Implementation
- Implemented in-house
Change management was minimal
- I was not an employee at the time, so I am unable to answer this question
ADP Workforce Now Training
- Online training
Configuring ADP Workforce Now
I would recommend that any Human Resources or Payroll specialist that is working in ADP Workforce Now be knowledgeable in their field. I feel that is why I was successful is because I was knowledge in how something works, just not the specifics in how ADP Workforce Now completes these steps in the system.
Yes - we have customized the interface extensively - The ADP Home Page was extremely easy to use. I was able to add colors, hyperlinks to pictures or words. I loved it! I enjoyed taking on this task and putting useful quick links or information on the home page for our employees to access easily. I enjoy knowing all the features of WFN.
No - we have not done any custom code
I do not have any additional information to share about configuration or customization. As to my knowledge we have not changed anything. I do find that ADP Customer Service representatives are particularly helpful in answering any questions about features and what can or cannot be done. I have given several product feedback information. I'm hopeful that they will continue to upgrade the system based on this feedback.
ADP Workforce Now Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
No
The cost associated in Comprehensive Services is too high for the current size of our company. Perhaps in the future.
Yes - I use the "Product Feedback" feature, but I never do hear back regarding a "bug" or a "wizard" that is not working correctly.
Yes, Joaunte Knight, is a customer service representative who has helped me on several occasions. She was able to help me correct an existing/ongoing time off balance issue with our employees "Float Time". She was able to determine what happened and help correct the employees time off. Another time she was able to help me set up a brand new time off policy and walked me through the process so that I was able to do it myself the next time. She is an exceptionally bright and helpful ADP rep.! I was very appreciative in her support.
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Looking up information on employees and "history" in the past
- The functionality of customizing the home page
- Processing payroll
- Tax issues
- Customized Reporting
Yes - We have not turned on this feature yet, we are rolling it out the end of Q3 2020. I'm looking forward to it.
ADP Workforce Now Reliability
Integrating ADP Workforce Now
- Performance Management Vendor/Partner
- Recruiting Management Vendor/Partner
Yes, the three vendors that we are currently looking at for the Performance Management software are ADP partners and their software will integrate directly within ADP Workforce Now. This is one of the only reasons we are looking at them. They have more detailed and advanced features we are looking for, but will be directly integrated within ADP.
The same with the Recruiting module.
The same with the Recruiting module.
- File import/export
- Single Signon
no
I recommend that anyone integrating a new piece of software, to make sure you know how to reach that person or the support desk to answer follow up questions. The implementation specialist that I have worked with through ADP have been fabulous! I know that luck wasn't the only factor. I am constantly impressed by the professionalism of the the employees that I interact with and their breadth of knowledge.