Lots of Functionality but Customer Service Resolution can be Time Consuming
February 20, 2020
Lots of Functionality but Customer Service Resolution can be Time Consuming
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We use ADP for payroll and human resources activities. Employees have self service access.
- Benefits Administration
- Legal Compliance
- Long wait times to talk with customer service
- Too many separate departments which makes for longer time on the phone to resolve issues
- Deltek Timekeeping
We upload CostPoint date into ADP to process payroll. Seems to be working great. Not sure if this is exactly an example of what you're looking for.
Their customer service is more responsive and they have more reporting capabilities.