ADP Workforce Now: The good and the bad
February 21, 2020

ADP Workforce Now: The good and the bad

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across the entire company for Payroll, Time and Attendance, HR, Benefits, Talent Acquisition, Performance, and Analytics. It is a great tool to have our HR Professionals, Managers, and Teammates use to keep track of all aspects of the Payroll and HR arena. It allows for even flow of a teammates "Life Cycle" with the company, from Hire, Retention, to Termination.

Pros

  • The payroll process
  • HR information storage/database

Cons

  • No true "Training" or Train the Trainer programs for large companies
  • Complex tasks to perform simple functions like creating benefits plans and imported enrollments
  • We are always looking to use more programs/tasks in ADP but usually find that it costs extra.
  • Just recently added an API for recruiting
  • Tried to integrate 401k but it didn't work - 401k system issue.
Integration was not difficult for the API. I don't think we should be charged to post our own jobs on our own website though.
I think they are about the same, although UltiPro is more user-friendly. We stayed with ADP Workforce Now because of the discounts. I do feel that if we continue to add products to the ADP platform (and ADP continues to add costs to each product/access), the cost will equalize and that will not be a major factor.
ADP Workforce Now is well suited for the following scenarios:
1. A small company with a dedicated practitioner (only one) who is in control of all access and data entry.
2. A medium company with two or three dedicated practitioners who work closely together and have specific tasks they work on in the system.
3. A large company that has several practitioners but one dedicated administrator who gives access.

Not well suited for the following scenarios:
1. A company that is growing and does not have a dedicated practitioner or administrator
2. A company that does not want to combine different aspects of the programs used and wants to have multiple systems to do different tasks.

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
7
Reimbursement management
Not Rated
Approval workflow
6
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
6
View company policy documentation
7
Employee recognition
Not Rated
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
7
Performance improvement plans
7
Review status tracking
9
Review reminders
8
Corporate goal setting
7
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
8
Job Requisition Management
5
Company Website Posting
2
Publish to Social Media
7
Job Search Site Posting
6
Applicant Tracking
6
Notifications and Alerts
8

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