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Happy Days!
Updated June 22, 2023

Happy Days!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Payroll & HR new hire onboarding. Great for meeting reporting requirements.
  • Timekeeping.
  • Leave benefit accruals.
  • Reports
  • Onboarding
  • Payroll Processing
  • ADP employee training on WFN, especially in the implementation teams.
  • Adding time off dates to employee email so they know what dates their supervisor approved.
  • Delegating onboarding to more than one practitioner.
  • Faster response time on service tickets.
  • Having ability to be logged into more than one session in WFN.
  • Persons Authorized to contact ADP, would like to see easier to make changes.
  • Time-off policies-projecting accruals does not always work accurately. We have to go to Time Off balances to see true picture.
  • Simplified the payroll process through automation.
  • Love the reporting feature. Saves me hours.
  • Love having history at your fingertips.
  • Ease of use.
Integrates Payroll & HR.
  • ADG financial software
The GL program in ADP is too complicated. I think it could be simplified.
ADP is more user friendly & has better support.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

Great support & knowledge. Would like to see faster response time.
Works well for regular employees but less so for contract 1099 employees. 1099 employees are much easier to pay through accounts payable than WFN. Absolutely love effective date changes & reporting features.

ADP Workforce Now Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Organizational charting
8
10.0
Pay calculation
10
Direct deposit files
10
8.0
Approval workflow
8
Balance details
10
Annual carry-forward and encashment
6
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
9.0
Job Requisition Management
9
Applicant Tracking
9
Notifications and Alerts
9

COVID-19 Response

As a govt entity we had some nuances but support from ADP handled them perfectly.
ADP notifications keep us on track during the pandemic.
It had a huge impact & was well received.
Love the mobile clock in/out feature. Requesting & approving time off from a supervisor standpoint could use some tweaking. As does approving employee timecards via mobile.

Using ADP Workforce Now

7 - Payroll & HR.
6 - Payroll & HR professionals.
  • Payroll processing
  • HR recruiting & onboarding
  • Reporting
  • Use for budget preparation
  • Workflow-promotions, changes
  • Annual reviews
ADP has streamlined our processes. Love it!

Evaluating ADP Workforce Now and Competitors

Yes - ADG was replaced. Very antiquated.
  • Scalability
  • Ease of Use
Ease of use at a reasonable price.
Would not change a thing.

ADP Workforce Now Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Slow Resolution
Slow Initial Response
I'm not sure what premium support is.
Yes - I reported a bug with one of the standard Time Off reports & it was handled in a timely fashion.
We changed some of our vacation policies & had great support from ADP to ensure they were set up correctly.

Using ADP Workforce Now

I think it is very user friendly. Reports took me a bit longer but once I understood how to create Custom reports, I can't say enough good things about this product.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Payroll processing
  • W2/941 reconciliations
  • There are really no areas that are cumbersome, it's all what you get used to.
Yes - Works well for clocking in/out. Would like to see requesting & approving time off improved as well as approving timecards via mobile.