Item: Atera
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We're a former user of Atera at this point. Atera was a solid product for us, but ended up lacking the level of polish we needed in one area that we ended up changing to a competing product for. We needed to manage a base of over 200 Windows devices, and in terms of monitoring, Atera worked quite well for RMM. The included Splashtop integration was useful to us, as was reporting and monitoring (especially of servers) of our systems.

Pros and Cons

RMM/Splashtop
Server monitoring
Automation of certain processes

Patch management is limited in scope
Integration with third party products is nice, but feels like too much focus on upsell

Return on Investment

Good systems management for our computers and servers
Remote support was reliable
Clean modern interface

Usability

I liked Atera overall, as an admin the ease of use was great, the ease of rollout, and the RMM and automation was really good. Honestly my only significant complaint was with the patch management. An overhaul to patch management would do wonders for the product, and I'd probably have never stopped using it.

All in One

I liked the goal of being a single-pane management tool for the RMM, PSA, and other functions. We're not an MSP so the billing and other functionality didn't really impact us, so I can't speak to how well that works. But the product is definitely competitive and probably works great for many of their customers.

Alternatives Considered

N-able N-central, NinjaOne and Automox

Atera competes well with other RMM competitors, lacking primarily in patch management. I was constantly fighting to get my Windows updates out there, and had a couple of troublesome systems where I had to manually install patches from Microsoft Catalog due to WU being brain dead. Competing products don't seem to rely on WU to work. The software we switched to will patch my most problematic Windows Server 2016 system that WU doesn't work with at all, where Atera wouldn't touch it.

Key Insights

Do you think Atera delivers good value for the price?

Not sure

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Other Software Used

N-able N-central, Veeam Backup for Microsoft 365, Veeam ONE

Likelihood to Recommend

In our case, the monitoring and remote control worked pretty well. The licensing is suited more for a small team, or where the ratio of admins to systems is very great. Price increases, plus our team expanding caused us to shop around. We were also unhappy with the patch management that was provided. Basically for Windows systems, it just goads Windows Update along, which is frustrating if WU is having issues. Support for patching third party apps is very limited and seems to usually only work well if Atera installed the app in the first place.

Atera is a very clean and polished management tool

Overall Satisfaction with Atera