Odd Name, Great Product
Updated February 02, 2016
Odd Name, Great Product
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with Bomgar Remote Support Software
Bomgar is very easy to use on both the technician side and the end user. The ease of starting a remote session from a webpage is unmatched!
Recently we received several calls that our remote touchscreen computers wouldn't log in. When you click on the username, the screen flashes black then back to the login screen.
I was able to use Bomgar to remotely file transfer the Window's log files and found the error was with LogonUI.exe. After a quick Google search, I found a Reddit post stating that you need to run a Windows recovery disk or the touchscreen needed to be unplugged from the USB port (not so easy on an all-in-one) then a bad windows update could be uninstalled.
Since none of these solutions would work because I was not at the computer, I needed another way. Since Bomgar has a command shell feature, my personal favorite, I was able to run "wusa /uninstall /quiet /forcerestart /kb:3097877" to uninstall the update remotely. After the computer restarted everything was back to normal.
Try to do that with your average remote desktop program!
Recently we received several calls that our remote touchscreen computers wouldn't log in. When you click on the username, the screen flashes black then back to the login screen.
I was able to use Bomgar to remotely file transfer the Window's log files and found the error was with LogonUI.exe. After a quick Google search, I found a Reddit post stating that you need to run a Windows recovery disk or the touchscreen needed to be unplugged from the USB port (not so easy on an all-in-one) then a bad windows update could be uninstalled.
Since none of these solutions would work because I was not at the computer, I needed another way. Since Bomgar has a command shell feature, my personal favorite, I was able to run "wusa /uninstall /quiet /forcerestart /kb:3097877" to uninstall the update remotely. After the computer restarted everything was back to normal.
Try to do that with your average remote desktop program!
- One off remote session can be initiated from a web page.
- Saved remote connections.
- File Transfer.
- Organizing saved remote connections.
- Increased employee efficiency.
- Fast problem resolution time.
- better customer experience.
We switched from LogMeIn and feel like we would never go back. The feature set and reliability are far better.
BeyondTrust Remote Support Feature Ratings
Using Bomgar Remote Support Software
5 - Technical Support
1 - Not much, rack mount and basic configuration.
- Remote screen sharing
- Remote file transfer
- Remote DOS prompt
- We provide remote training to our customers
- Was able to remotely uninstall a bad Windows update far easier than being at the computer
- Canned scripts for common support request
Evaluating Bomgar Remote Support Software and Competitors
Yes - LogMeIn, their pricing model changed.
- Price
- Product Features
- Product Usability
- Third-party Reviews
Bomgar was recommended to me by a vendor I do business with.
I would look at more than one other player, but optimistic that I would find something better.
Bomgar Remote Support Software Implementation
- Implemented in-house
Change management was minimal
- Getting it registered (wasn't that hard)
- Setting up an SSL Cert. for the URL
Bomgar Remote Support Software Training
Configuring Bomgar Remote Support Software
Think about how you utilize licenses as there two type, named or dynamic.
No - we have not done any customization to the interface - It looks easy, but we haven't had the need to.
No - the product does not support adding custom code
Bomgar Remote Support Software Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Not Sure - We pay for support, but not premium support. The reason we pay for support is to receive upgrades and if you laps your support you have to back pay to get the upgrade.
Yes - Yes it was resolved but since I wasn't current on support I was treated like a second class citizen.
We had some troubles doing an automatic upgrade (our firewall I assume), they provided an easy alternative promptly.
Using Bomgar Remote Support Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Starting a remote session.
- The presentation feature.
Yes - Well, they could organize the remote clients better though.
Bomgar Remote Support Software Reliability
Integrating Bomgar Remote Support Software
- AD
- Spiceworks
They support AD and I have no idea if they plan to support Spiceworks.
Relationship with Bomgar
We didn't negotiate with them.
If Bomgar isn't a product your considering, get a demo, it will change your mind.
Upgrading Bomgar Remote Support Software
Yes - Very easy, nothing unexpected.
- Security
- InSight (Camera Sharing and Video Annotations)